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How can I have someone help with a problem about seller preformance other then customer service

Over the last year I've had 100% feedback and they want to hold funds because five buyers over the past year have gave low shipping scores when I contact customer service they say thats the oppion of the seller and I can't do anything about it even though I have proof items were shipped according to standard but ebay says it doesn't matter can you tell if the seller has any rights at all because i can't seem to get a straight answer.

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  • Expert
  • 153 Answers

EBay has made some changes in this . They now will remove some low detailed seller ratings. eBay has made some improvements on ""seller protection"".

eBay

Posted on Dec 08, 2013

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6ya6ya
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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
New users get to try the service completely Free afterwhich it costs $6 per call and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

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glennsmart
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SOURCE: ebay Problems with Buyer

A buyer is committed once the bid has been placed and won. That's part and parcel of Ebay rules.

I understand what you mean about the 'buyer' being likely to retaliate with negative feedback. Personally, I would email Ebay and explain that the buyer won't actually pay and you're worried about negative feedback. Ask them for their advice and let them sort it out, if they will.

You have of course paid to advertise the watch on Ebay. Not a lot of money to advertise, more of an annoyance factor that somebody has messed you around. The 'buyer' should of course be responsible for reimbursing your advertising costs but the truth is you're very unlikely to recover those.

Email Ebay and explain the situation. If a non-paying buyer leaves negative feedback in retaliation ... well, it shouldn't be allowed. Ebay should be able to either prevent negative feedback in retaliation, or remove it from your rating should it happen.

Posted on Sep 17, 2008

  • 352 Answers

SOURCE: more secure way of buynig a car

Red Flags, Dude, all over the place. I wouldn't deal with this seller no matter what assurances they gave. Just find another car, there are thousands out there just like the one you want through reputable dealers. Let this go before you get taken to the bank. Don't ever give anybody your ebay information, never.

anaanymous

Posted on Oct 11, 2008

bunnydawg
  • 5158 Answers

SOURCE: buying car in switzerland.

that's an email address... where did you hear about it ? i would suggest abit more research before you part with your money. if it is ebay.... may i have the link for the listing... or did you get an email out of the blue offering to sell you the car. also if she suggested an escrow service. as well email the person and ask them for their phone number and address and i'll do some research as well for you.
oh and just checked something.... i thought i smelled scam
I suggest you read this

http://uk.messages.cars.yahoo.com/General/threadview?bn=ukc-carstalk&tid=2216&mid=2341

Posted on Apr 02, 2009

  • 563 Answers

SOURCE: I have a buyer who is lying about the condition of

Any guy on eBay who ain't behaving right has to be ignored. If you feel they are threatening 'aliens'from another planet, just report them to eBay bosses.

Posted on Nov 13, 2009

jyackle5
  • 8197 Answers

SOURCE: I won an item on 1/29/10 on 2'nd chance from

You might want to read this link from the EBAY site. You can always get any question about ebay answered under Community tab upper right corner. Then click on Answer center. That is where I got this info. you might also let the seller know that you are going to report him to ebay for not shipping item. It is not your fault that PayPal is holding his money.

It is not a new ebay policy or I would have to do it on every thing I sell on EBAY.

http://answercenter.ebay.com/thread.jspa?threadID=1000172848&forumID=11&start=0

Posted on Jan 31, 2010

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I was put on amazon prime the last order I placed -trial is free- but I don't want it and don't need it How can I get out of this, the app you recommanded 6ya, cannot help! thx


Hello Christine Rammler,

Sorry... (in my opinion)

6YA is only a gimmick to
try to make money from the FREE volunteers here...

It is slightly more difficult than getting into
AMAZON's "FREE" trials...

Subscriptions... and other AMAZON gimmicks...

I am a FAN of AMAZON ... IF YOU KNOW YOUR
PRICES... It is the perfect competitive market place

(Caution... some SELLER prices are OUTRAGEOUS
(Again: In my opinion)).

HOWEVER...
Their CUSTOMER SERVICE is quite EXCELLENT...
They have built a deliberate & robust customer advocacy
to impress & RETAIN a faithful customer base.

You need only go onto their website

You SHOULD be delighted how easily they try to HELP
(It is in their OWN good BUSINESS INTEREST
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But not even to most SAINTLY interest cannot get better
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Go here...
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How to leave feedback the RIGHT way 18af_7.jpg?set_id=81 Published by mutti74 October 26, 2013 . 14K Views . 2 Comments . 79 Votes So you finally gave in and bought something on ebay? WAY TO GO! Welcome to the world of endless deals and bargains!
Are you happy with your purchase?
Answer: YES! I love it!
Awesome, now lets let the seller know. The easiest way to leave feedback is to simply go back to the page of the actual item. Either type in the item number and click search OR go to MY EBAY and look under "All Buying" under "Won" and click on the item.
Once you get to the page, look towards the top, it'll say LEAVE FEEDBACK, simply click on that and Voi'La you are ready to leave feedback.
Since you are happy with your purchase, rate POSITIVE and write you comments in, such as: "Fast shipping, very happy with purchase." or "Great product, excellent communication!"
We are not done yet, Ebay has integrated a STAR system to rate sellers. You can rate 1-5 stars on "Item as described", "Communication", "Shipping Time" and "Shipping & Handling Charges".
Here is a tip about shipping and handling charges. Sometimes you may not be happy with those charges, KEEP ON MIND: Whatever you bought could have been shipped from the opposite side of the country (or even from another country), so OF COURSE they may be higher than having it sent from 1 end of a state to the other hand!! Those actual shipping charges are out of sellers hands.
All set with your rating? Simply leave feedback and DONE! Easy, fast and simple.
Now......a STRONG REMINDER. I often browse through ebay guides and reviews and TOO MANY buyers mistaken this area for contacting the sellers. This REVIEW and GUIDE area has NOTHING TO DO with leaving feedback or communicating with sellers!!!!! Follow the above steps to properly leave feedback.
What if you are not happy? Follow the above steps to get to your items page and click on (right side of page) CONTACT seller and email them. Whether it is a breakage or the item has not arrived yet. Give the seller some time to resolve the issue and to respond back before leaving neutral or negative feedback. I am a seller myself, as well as buyer. I ONLY result in leaving neutral or negative feedback if:
A: I have a non-paying bidder (new ebay rules NO LONGER permit sellers leaving negative feedback to non-paying bidders, so sellers really have no way of warning others anymore)
B: I bought something, it arrived broken or did not arrive at all, and the seller NEVER responded to NUMEROUS emails over a 2 week period, plenty of time to respond and rectify.
C: The seller told me basically something like "oh well, not my problem".
IF the seller responds and rectifies the mishap by either refunding money or sending out a duplicate item, there is NO reason for me to leave a bad feedback since the seller took care of me in a satisfactory manner.
Personally leaving a neutral feedback would be perhaps if the item I bought took a very long time to arrive (remember overseas purchases do take longer to arrive). If I bought something, lets say from a seller in California and I paid for Parcel Post. That takes 2-9 BUSINESS days. If I am sitting here a month later and the item finally arrives, thats a tad extra long in waiting time. If the seller does not communicate any delay in shipping, that calls for a neutral. WHY NOT LEAVE A NEGATIVE, you ask??? You received the item, riiiight? :o) That is why I would leave a neutral and not a negative.
This takes me to another point, bare with me: CHECK THE SELLERS FEEDBACK!!!!
(Simply click on the number next to the sellers name)
Look at their feedback score, the percentage!!!! If a seller has numerous neutral or negative feebacks in the last 30 days...STAY AWAY!!! Read their feedback and why people left bad feedback.
If a seller has less than 100% positive feedback, check why and how long ago they received a negative feedback, it could have been over a new ebayer not knowing how to properly leave feedback even, one of the reason I am writing this here.
Unfortunately only about 4 out of every 10 buyers leave feedback nowadays, so do not be upset if a seller only leaves feedback once they have received feedback from a buyer. It is a common just-practice.
10/2013 Please note: Ebay's push to offer free shipping on all items and charging an extra fee to sellers if they charge shipping has made the ebay market somewhat unstable and less fun for us sellers. I understand that big companies can offer free shipping on many items and sellers offer it a lot on lightweight items. Please do not expect and let it out on the seller via leaving neutral or negative feedback, if a seller charges shipping on dishes that weigh 5# and sell for only $10. Private part time sellers are here to make some money too, so paying for the item and eating all the quadruple ebay/ paypal fees and shipping the item out for free is just simply unreasonable.

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Hi. I left neutral feedback for a seller. The seller solved my issue and now I want to change the feedback to positive. How can I do that? Item nr. 400228330958.


Hi,

You can ask the seller to send you a Feedback revision request. Once it's sent you will just need to respond to it and you will have the option to change it to positive but seller's can only do it 5 times a year.

You may also try to send a request to the eBay's Feedback Removal team using the link below
http://pages.ebay.com/help/contact_us/_base/result_6_7_1.html
Click the email us

The problem with the link is that eBay will remove the entire Feedback.

Hope this helps.

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