Question about HP Photosmart C7280 Printer

1 Answer

I am trying to print a document and it keeps telling me to load paper

Message I keep getting is load paper face down in Main Tray. There is paper in the main tray.

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  • HP Master
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Hi
Turn it off and disconnect it from PC and from power.Reboot the PC.
Connect the printer again and try to print.
Look through the paper tray for any obstructions.

Posted on Feb 22, 2012

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Posted on Jan 02, 2017

SOURCE: paper won't load up....

Disconnect the printer from power source and computer. Remove the rear access panel and very carefully use a alcohol moistened cotton swab to clean the all the black rubber pick-up rollers. Use a gentle sideways stroke while cleaning and turn rollers to clean all sides. Allow the rollers to dry and replace the rear cover and power up. Worked wonders for me. HP has certain 3210 printers that have this problem.

Posted on Nov 11, 2007

  • 1 Answer

SOURCE: Error message: load paper face down in main tray

Here is a reply from HP about this error. The "Semifull Reset" seems to work for me so far.

Tony H.

I am Munik from HP Total care for All-in-One products and this is my response to you in regards to the query related to HP Photosmart C5180 All-in-One. Thank you for contacting HP Total Care and its a great pleasure for me to assist you.
I understand from your e-mail that your printer makes a lot of noise when it tries to print and also gives the following error message "Out of Paper Load paper face down in Main Tray", I regret for the inconvenience and apologize for the same.
To isolate the issue, I recomemnd you to refer this website and ensure the correct paper load:
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00704348
Copy the URL from "http" to "c00704348", paste it in the address bar of the browser and then press Enter.

And now to resolve the issue, I request you to perform the following website:
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00786157
Copy the URL from "http" to "c00786157", paste it in the address bar of the browser and then press Enter.
Now check the status, if the issue persist then perform teh following steps:

I. Power cycle
===========
Follow the steps below to power cycle your all-in-one:
1. Unplug the power supply from the wall outlet.
2. Unplug the power supply from the back of the printer.
3. Wait at least 20 seconds, then plug in the supply back into the wall outlet.
4. Plug in the power supply back into the printer.
5. Press the power button to turn the printer on.

II. Semifull Reset:
==================
Note:
A semi-full reset will do the following:
The user settings to the factory defaults, Language and country settings on some models.
Reset the All-in-One to the factory default settings by using these instructions:

1. Unplug the power cable from printer when the printer is powered on.

2. Press and hold OK and HELP buttons while plugging in the power cord.

I believe the above information helps you. If the issue persists, please get back to us with the results. We will be glad to assist you.
We appreciate you giving us the opportunity to provide you with superior customer service. I wish to take this opportunity to thank you for being one of our most valuable customers.

Have a nice time.
Sincerely,
Munik
HP Total Care.

Posted on Jan 30, 2008

efs_perpends
  • 1996 Answers

SOURCE: printer error to insert paper face down.

Have you tried cleaning the rollers, or resetting the printer? See here. For loading paper instructions, see also here. & here.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Posted on Jul 26, 2009

  • 4090 Answers

SOURCE: I am trying to print to photopaper and it keeps

Set it upo under options when the print screen shows on PC You can select which tray on screen

Posted on Jul 27, 2009

prashanthcl
  • 460 Answers

SOURCE: printer making crunching noise when printing.

It is a hardware problem.Your printer roller & paper sensor are not working properly. So pls checked it from service center

Posted on Oct 13, 2009

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Paper is inserted properly but error message keeps saying "Load paper face down in Main tray"


i think the printer has 2 trays, one down and the other one on top from where you insert the paper. load the paper there as well. if there is only one tray then check the paper sensor in the bottom, if the paper end sensor comes out of position then it will not detect the paper.

Jan 06, 2011 | HP Photosmart C6280 Printer

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Ever time I try to print anything, I get a message saying the printer is out of paper. But it's not out of paper! There is plenty of paper in the tray, which I keep reloading, only to get the same...


Cause
Any of the following issues can cause this issue:
The paper trays are empty or overloaded.
The paper is curled.
The print side, or shiny side, of the paper is not loaded in the tray face down. For photo paper, always load the rougher side of the paper facing up.
The paper is too slick for the product.
The paper might not be engaged with the feed rollers.
The paper-width guide is pressed against the paper stack too tightly.
The paper tray is not completely inserted into the product.
The paper settings in the print driver do not match the paper loaded in the paper tray.
The rubber paper-feed rollers are dusty.
Check the media and print settings

a)While the printer is on, remove the power cord from the back of the printer, wait 30 seconds, and then plug the power cord into the back of the printer.

b)If the printer is not already on, turn it on by pushing the power button.Replace any paper that is ripped, dusty, wrinkled, or bent. If the paper is curled, uncurl the paper by gently bending it in the opposite direction of the curl or replace the paper.

c)Verify that all the paper is the same size and type.

d)Tap the stack of paper on a flat surface to align the edges

e)Verify that the stack of paper to be loaded in the unit contains between 10 and 25 sheets of paper.

f)Insert the stack of paper into the printer and then gently push the paper guides snugly against the paper.

g)Adjust the paper settings in the print driver. The paper settings in the print driver must match the paper settings for at least one of the installed paper trays.

1.Open a document in the application in which it was created.
2.Click File
3.Click Print
4.Click Properties . The Printer Properties dialog box displays.
5.Click the Paper/Quality tab.
6.In the Size is drop-down menu, select the size of the paper loaded in the unit.
7.In the Type is drop-down menu, select the type of paper loaded in the unit.
8.click ok.
9.On the Print dialog box, click OK to print the document.
10.Try printing again.
If the issue is not solved, try next steps

1.Turn off the product and unplug the power cord.
2.Open the access door to gain access to the rollers. Depending on the model, this is usually the rear access door.
3.Clean the rubber rollers with a lint-free cloth, lightly moistened with water.
4.Make sure that any paper rollers that rest on the input tray, which are located behind the back rollers, are cleaned. A clean cotton swab, lightly moistened with water, might be necessary to reach these rollers.
5.Close the access door and plug in the power cord.
6.Try printing again.

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Loading your paper
Paper loading tips:
● Load paper with the side to be printed facing down.
● You can print photos and documents on a wide variety of paper sizes, from
8 x 13 cm (3 x 5 inch) up to 22 x 61 cm (8.5 x 24 inch). The 10 x 15 cm
(4 x 6 inch) photo paper is available with and without tabs.
● Before loading paper, pull the Main paper tray out (use the Main tray release or
the tray grips) and slide out the paper-width and paper-length guides to make
room for the paper. After loading paper, adjust the guides to fit close to the edges
of the paper without bending the paper. When finished loading paper, push the
Main tray back in all the way.
● Load only one type and size of paper at a time in the same tray.
● After loading paper, extend the Output tray extension to catch your printed pages.
Use the directions in the following table to load the most commonly used paper sizes
into the printer.
Paper type How to load Tray to load
Any supported
photo or plain
paper media
1. Extend the Main tray by
pulling it out with the Main
tray release or the tray
grips.
Load the Main tray
Chapter 2
(continued)
12 HP Photosmart 8200 series
Paper type How to load Tray to load
2. Slide the paper-width and
paper-length guides to
their outermost positions.
3. Load paper with the side
to be printed facing down.
Check that the stack of
paper is no higher than
the top of the paperlength
guide.
4. Adjust the paper-width
and paper-length guides
inward until they stop at
the edges of the paper.
5. Push in the Main tray all
the way in.
6. Make sure the light on the
Photo tray button is
turned off to enable
printing from the Main tray.
Load paper and adjust guides inward
1 Paper-width guide
2 Paper-length guide
Push in the Main tray
1 Push the Main tray all the way in

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tell ya printer settings to clean nozzles.
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