Question about Whirlpool WFW97HEX Washer
The drum spins a couple of times, attempts to drain, I do not hear pump kick on, gives "Drain Clog Detected" error. Hose and drain in wall are both clear. How do I open unit and check/clean drain?
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Posted on Jan 02, 2017
Try using a wet/dry shop vac and see if you can pull water through the drain hose in the back. If you can, duct tape the vacuum nozzle to the drain hose to make a good seal. With the vacuum on, watch the drain hose under the tub. If it collapses, you have a clog somewhere. It may be easier to remove the hoses from the pump, first to see if there is anything stuck in the impeller. It doesn't take much to restrict water flow. If you need to remove the hose from the bottom of the tub, try to get as much water out using the method I mentioned. It may be slow, but as long as it can pull water, try to drain. This will save you from a big mess later. If there is a clog in the hose, all that water will gush out with the hose disconnected. You may want to have a few towels handy. Now...in some models there is a plastic ball valve in the drain hose connected under the tub. This needs to stay there, but may also be jammed with crud. Sand and dirt is notorious for clogging at this point in the drain system. This hose should come off with a simple clamp tightened with a screw. If you go through all the effort and find the lines clear, you may have a failed drain pump.
Posted on Aug 10, 2007
The hum you hear is the drain pump trying to get the water out of there, but it can't for one of two reasons. 1.) It's jammed by debris (pillow stuffing material, underwire from a bra, etc...) 2.) The pump itself has failed. UNPLUG THE WASHER! You'll need to remove the three screws that are located below the bottom front panel. (Do this easily by leaning the machine backwards toward the wall and propping the 2 front feet up with a brick or the 4" side of a 2x4) These screws are star shaped, called "Torx" screws, size #20. After you have those removed, pull the panel downward and pull out from the bottom at the same time, then set the panel aside. Mounted to the floor of the machine near the center is the drain pump, see the hose coming out of the bottom of the tub and into the pump? That one will HAVE to be clamped off before you continue. Use 2 open end wrenches and a pair of vice grips... use the wrenches to pinch off the hose and the vice grips to clamp the TIGHTLY into place. Now remove the drain trap cover. Rotate the hand grip counter-clockwise several turns and pull it toward you. (*THERE WILL BE SOME WATER COME OUT EVEN THOUGH YOU HAVE THE HOSE CLAMPED OFF. HAVE TOWELS READY) Use a flashlight and your fingers to inspect the pump area, remove any debris you find. Make sure it's COMPLETELY cleared out. Then re-install the drain trap cover next remove your hose clamps. Plug your machine back in and set it to "spin only" and engage. You should hear the pump fire up and water being evacuated. Is so? You did it! Rebuild everything. Job time= ~45 minutes. If not, you have a bad pump and it should be replaced. The part # is 280187 and list for ~$115.00 at your local appliance parts retailer. Good luck! Please post back.
Posted on Aug 13, 2007
can help but need to know a few things first in drain do you hear any thing running and turn it back to wash and see what happens don't rate me till were done un less you just want to give me my four boxes lol
Posted on Jan 13, 2008
Perfect! Yes, they aer 1/4" 6pt screws. I didn't have to lift my washer, but the previous tech had put in 1 screw crooked, so that was FUN! I had cut out an opening on an old cracked tote and was able to hold all the water as long as I transferred some to a bunch of tupperware. Make sure you line up the upper mark on the white drain plug before putting back in. The tote was getting overloaded and I didn't notice the alignment marks until after having some water overflow. Just a heads-up if anyone has an emergency and HAS to get the plug back in in a hurry.
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Posted on Jun 30, 2008
You need to replace your drive coupler. You can get the drive coupler at sears online or your local parts store. After you get the part go to sears online, Put in your model number and it will bring up a diagram to show you exactly where it is. The drive coupler goes between the motor and the transmission, It makes it spin and agitate.
Posted on Nov 19, 2008
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