Question about Whirlpool WFW97HEX Washer

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Whirlpool wfw97HEXL washer: Will not drain, drum spins, gives

The drum spins a couple of times, attempts to drain, I do not hear pump kick on, gives "Drain Clog Detected" error. Hose and drain in wall are both clear. How do I open unit and check/clean drain?

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  • manatwork713
    manatwork713 Feb 22, 2012

    It was indeed the drain pump & filter plug. I removed the plug, cleaned it, and took a test-tube brush to the drain pump and pulled out a large mass of what looked to be yarn.

    The drain plug is located on the bottom center of the front of the machine.

    The catch here is that the wfw95hex and wfw97hex models do not have the kick-panel like the lower-end models do.

    Here are the steps to open the washer to perform maintenance:

    Unplug the UNIT!!!!!
    Unplug the UNIT!!!!!
    Unplug the UNIT!!!!!

    0) Remove as much water from the unit beforehand as possible using towels and/or a shop vac. Place a towel or two under the unit.
    1) Unbolt the top of the washing machine. (3 screws on the top rear of the unit.)
    2) Remove the detergent tray. (Button in back right corner of tray to release it.)
    3) Remove the two #20 Hex screws from the detergent tray slot.
    4) Gently remove the display and lift it up onto the top of the unit. (Not much play in the wires here.)
    5) Open the washer door and remove the steel wire with spring surrounding the rubber gasket.
    6) Gently remove the gasket from the front panel.
    7) Remove the front panel by removing the 3 screws from the top of the door panel and the 4 screws from the bottom of the door panel.
    8) Gently remove the door and swing it "open" to the right as there are wires attached to the locking mechanism.
    9) Locate large round white drain plug at bottom center of unit.
    10) Turn plug counter-clockwise about 180 degrees to remove.
    11) Clean plug
    12) Clean washing machine of any remaining water.

    Reassemble by reversing these directions.

    The REAL **** part of this is due to the lack of the kick panel to remove you're screwed if you have the dryer stacked on top of the unit like I do. The matching dryer (Electric) weighs 140 lbs...

    Also, the repair manual is attached to the top of the lid of the unit. This includes instructions on how to enable diagnostic mode.

    To enter diagnostic mode:
    Power unit off
    Press a button
    Press another button
    Press a 3rd button

    (Repeat this 2 more times using the same 3 buttons in sequence.)

  • manatwork713
    manatwork713 Feb 22, 2012

    I'd solve my own question here, but apparently it won't let me...

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SOURCE: washer will not drain, seems to be plugged

Try using a wet/dry shop vac and see if you can pull water through the drain hose in the back. If you can, duct tape the vacuum nozzle to the drain hose to make a good seal. With the vacuum on, watch the drain hose under the tub. If it collapses, you have a clog somewhere. It may be easier to remove the hoses from the pump, first to see if there is anything stuck in the impeller. It doesn't take much to restrict water flow. If you need to remove the hose from the bottom of the tub, try to get as much water out using the method I mentioned. It may be slow, but as long as it can pull water, try to drain. This will save you from a big mess later. If there is a clog in the hose, all that water will gush out with the hose disconnected. You may want to have a few towels handy. Now...in some models there is a plastic ball valve in the drain hose connected under the tub. This needs to stay there, but may also be jammed with crud. Sand and dirt is notorious for clogging at this point in the drain system. This hose should come off with a simple clamp tightened with a screw. If you go through all the effort and find the lines clear, you may have a failed drain pump.

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SOURCE: Whirlpool Duet HT Front Load Washer

The hum you hear is the drain pump trying to get the water out of there, but it can't for one of two reasons. 1.) It's jammed by debris (pillow stuffing material, underwire from a bra, etc...) 2.) The pump itself has failed. UNPLUG THE WASHER! You'll need to remove the three screws that are located below the bottom front panel. (Do this easily by leaning the machine backwards toward the wall and propping the 2 front feet up with a brick or the 4" side of a 2x4) These screws are star shaped, called "Torx" screws, size #20. After you have those removed, pull the panel downward and pull out from the bottom at the same time, then set the panel aside. Mounted to the floor of the machine near the center is the drain pump, see the hose coming out of the bottom of the tub and into the pump? That one will HAVE to be clamped off before you continue. Use 2 open end wrenches and a pair of vice grips... use the wrenches to pinch off the hose and the vice grips to clamp the TIGHTLY into place. Now remove the drain trap cover. Rotate the hand grip counter-clockwise several turns and pull it toward you. (*THERE WILL BE SOME WATER COME OUT EVEN THOUGH YOU HAVE THE HOSE CLAMPED OFF. HAVE TOWELS READY) Use a flashlight and your fingers to inspect the pump area, remove any debris you find. Make sure it's COMPLETELY cleared out. Then re-install the drain trap cover next remove your hose clamps. Plug your machine back in and set it to "spin only" and engage. You should hear the pump fire up and water being evacuated. Is so? You did it! Rebuild everything. Job time= ~45 minutes. If not, you have a bad pump and it should be replaced. The part # is 280187 and list for ~$115.00 at your local appliance parts retailer. Good luck! Please post back.

Posted on Aug 13, 2007

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SOURCE: Whirlpool Duet won't drain, won't spin and makes a light thumping noise

can help but need to know a few things first in drain do you hear any thing running and turn it back to wash and see what happens don't rate me till were done un less you just want to give me my four boxes lol

Posted on Jan 13, 2008

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SOURCE: Whirlpool Duet Sport Washer will not drain - F-21 error

Perfect! Yes, they aer 1/4" 6pt screws. I didn't have to lift my washer, but the previous tech had put in 1 screw crooked, so that was FUN! I had cut out an opening on an old cracked tote and was able to hold all the water as long as I transferred some to a bunch of tupperware. Make sure you line up the upper mark on the white drain plug before putting back in. The tote was getting overloaded and I didn't notice the alignment marks until after having some water overflow. Just a heads-up if anyone has an emergency and HAS to get the plug back in in a hurry.

I found:
Wife's Victoria's Secret panties
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SOURCE: Frontloader pumps water out but won't spin

You need to replace your drive coupler. You can get the drive coupler at sears online or your local parts store. After you get the part go to sears online, Put in your model number and it will bring up a diagram to show you exactly where it is. The drive coupler goes between the motor and the transmission, It makes it spin and agitate.

Posted on Nov 19, 2008

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1 Answer

It pauses with error code E20 and doesn't seem to drain or spin, could it be the filter is cloged?


The E20 error code is a class code that indicates a drain problem in the washer. This is consistent with the drain and spin problem that you are observing. To determine the exact error code, follow these steps:

Wake the machine by pressing any button

Wait 5 seconds

Press and hold the START and PAUSE/CANCEL buttons simultaneously

The exact error code (E21, E23 or E24) will be displayed.

If E23 or E24 are displayed, you will normally need to replace the control board due to a failed drain pump relay.

If the E21 code is displayed, I recommend that you follow these troubleshooting tips:

Check the washer drain to see if it is clogged.

Check the washer drain hose for a clog or restriction.

Make sure that the washer drain system complies with the installation instructions for the washer.

Try to gravity drain the washer by placing the drain hose in a bucket on the floor. If the washer will gravity drain, you may be able to

unplug the washer

and remove the bottom front service panel using the procedure in the image below. Arrange towels to catch residual water that may be in the washer and check the pump filter and drain trap for a clog or debris. If you find no clog or debris, then you may need to replace the drain pump. NOTE: You should not attempt this procedure unless you are completely confident in your technical ability to safely access and check the pump. Do not disassemble the drain pump hose if the washer is full of water.

pauses-error-code-e20-doesnt-seem-drain-l0aezfktzb4tbeszt3mrtc2e-3-0.jpg

pauses-error-code-e20-doesnt-seem-drain-l0aezfktzb4tbeszt3mrtc2e-3-2.jpg

pauses-error-code-e20-doesnt-seem-drain-l0aezfktzb4tbeszt3mrtc2e-3-5.jpg

pauses-error-code-e20-doesnt-seem-drain-l0aezfktzb4tbeszt3mrtc2e-3-9.jpg

pauses-error-code-e20-doesnt-seem-drain-l0aezfktzb4tbeszt3mrtc2e-3-14.jpg

May 15, 2015 | Washing Machines

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Getting nd code and load will not drain water after washing and will not go into spin mode. I replaced the drain pump (one vane on pump broke) but still getting the code. I checked and cleaned all hoses...


"nd" means: Your washer is not draining. It can also mean that the unit senses a small clog while draining. Before calling for service, check the following.

1) Turn off the unit and turn it on again.
2) Select only the Spin Cycle.
3) Press the Start/Pause to drain the water.
If it still does not drain, call for service.

So it sounds like it knows its not draining but wants to. If you can hear the pump driving, it is a clog somewhere. If you don't hear the pump driving, it could be the pump has died.

For all you do-it-yourselfers out there, I got this information from the user manual I found at:

http://downloadcenter.samsung.com/content/UM/200710/20071010083409359_WF337A-02440A-06%5B1%5D.pdf

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LG washer WM2501HWA quit mid cycle and had an OE error message. The drain filter was checked and was clear. I drained out all the water through the drain hose. For a time, the drum would not spin. When...


i believe if the water outlet is still good,,,,,u will have to loose out the pump from its cup , mayce something hooked its propeller inside the i cup or replace the water pump

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My whirlpool commercial washer is not draining properly. The close is extremely wet but there no excess water in the drum. what could cause this issue?


Sounds like the water drained but the drum did not spin. Select spin and see if the drum actualy turns. If you hear a motor running then it could be just the drive.

Oct 03, 2014 | Washing Machines

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Keep getting an F21 code on my whirlpool duet washer


"F21" is a Long Drain error.If the drain time exceeds 8 minutes this error code will be displayed.In addition, a "SUDS" error may also be displayed.This may be an indication of a drain pump problem and/or clog in the drain line.You will need to check the following:

  1. First, attempt to unplug the washer for at LEAST 30 minutes to reset the Central Control Unit (CCU). Sometimes this is all that is required to correct momentary glitches with the unit. If the error code returns, proceed to step 2.
  2. Check the drain hose to make sure it is not kinked or clogged.
  3. Check the electrical connections to the pump and ensure the pump is running.
  4. Remove the drain pump filter and check for foreign objects and/or debris.
To check the drain pump --

  1. Unplug the washer while servicing inside the unit.
  2. Remove the lower kick panel under the door by removing the three 7mm screws under the bottom edge of the panel. HINT: Use a couple of blocks of wood to prop up the front feet of the washer to gain better access to the screws. Once the screws are removed the panel should drop down, and then pull off. If the panel becomes stuck, a slight tap on either side will dislodge it.
  3. Locate the drain pump. It will be located directly under the wash tub (it is the only pump this washer has).
  4. There is an access removal cover on the pump that can be removed to clean out the trap.BEFORE doing this, it is strongly recommended that you remove all residual water from the wash tub & drain line or you will have about a gallon or so inside your washer and on the floor to clean up.
  5. Here's a helpful way of quickly removing the residual water. If you own a wet/dry shop vac, remove the drain hose from the standpipe at the wall and pull a vacuum with the shop vac. This will empty the wash tub, pump and drain lines. If you don't own a shop vac, grab a bunch of old towels and open the access on the pump slowly so that it comes out at a trickle. Allow the towels to soak up the majority of the water. Close the access and stop the water if you need to get additional towels.
  6. Open the pump access and remove once you have all the water drained. Check the drain pump for foreign objects and debris. Check the pump impeller and make sure there's nothing caught in it. Items as small as toothpicks or cotton swabs have been known to stop this pump from working.
  7. Clean out the pump thoroughly and reinstall the access cover. Make sure the cover is snug, but do not over tighten.
  8. Place the drain hose back in the standpipe (IMPORTANT - DO NOT FORGET!).
  9. With the bottom panel still off, plug the washer back in and select the following on the operator console - DRAIN SPIN, NO SPIN, and then press any button under OPTIONS 4 times (it must be the same button). "C00" will show on the console display as the washer begins diagnostics mode.
  10. Check the drain pump for leaks as the washer fills.The pump is gravity filled and will hold water even it is not pumping. Allow washer to run through diagnostics until it begins the wash tub tumble cycle.
  11. At this point, you can stop the diagnostics procedure by pressing PAUSE/CANCEL 2 times. The drain pump energizes and the washer will begin to drain.
  12. If the drain pump works normal and there are no leaks detected, reinstall the bottom panel and tighten screws.

NOTE: It is normal to have residual water left inside the wash tub under the wash basket. This is why it is important to leave the door ajar when not in use so this water does not become sour.

Keep me posted!!

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1 Answer

Wfw97hexl0-door is locked and won't unlock or run a cycle just makes a buzzer noise every couple of seconds.


did you try to press the stop button then change the cycle to another then press the power button then press and hold the start button again that works most of the time.

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I am attempting to repair my uploader whirlpool washer, I have removed the drum, however I hear lot of water inside the drum still, what should I do? is it normal?


Yes that is normal. That is your balance ring. It's an ingenious device that acts as a counterweight to keep the tub balanced. All is good.

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Whirlpool Front Loading Washer Only Spins in Diagnostic Mode


replace the brushes in the motor _around 20 quid and usually the first thing to start messing up when the brushes get short is the fast spin _UNPLUG IT FIRST. you might also like to clean up the com with a bit of wet and dry

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1 Answer

I'm getting an f 21 error code on my Whirlpool Duet front loading washing machine.


F21 = Long Drain error If the drain time exceeds 8 minutes this error code will be displayed.In addition, a "SUDS" error may also be displayed.This may be an indication of a drain pump problem and/or clog in the drain line.You will need to check the following:

  1. First, attempt to unplug the washer for at LEAST 30 minutes to reset the Central Control Unit (CCU).Sometimes this is all that is required to correct momentary glitches with the unit.If the error code returns, proceed to step 2.
  2. Check the drain hose to make sure it is not kinked or clogged.
  3. Check the electrical connections to the pump and ensure the pump is running.
  4. Remove the drain pump filter and check for foreign objects and/or debris.
To check the drain pump

  1. Unplug the washer while servicing inside the unit.
  2. Remove the lower kick panel under the door by removing the three 7mm screws under the bottom edge of the panel.HINT: Use a couple of blocks of wood to prop up the front feet of the washer to gain better access to the screws.Once the screws are removed the panel should drop down, and then pull off.If the panel becomes stuck, a slight tap on either side will dislodge it.
  3. Locate the drain pump.It will be located directly under the wash tub (it is the only pump this washer has).
  4. There is an access removal cover on the pump that can be removed to clean out the trap.BEFORE doing this, it is strongly recommended that you remove all residual water from the wash tub & drain line or you will have about a gallon or so inside your washer and on the floor to clean up.
  5. Here?s a helpful way of quickly removing the residual water.If you own a wet/dry shop vac, remove the drain hose from the standpipe at the wall and pull a vacuum with the shop vac.This will empty the wash tub, pump and drain lines.If you don?t own a shop vac, grab a bunch of old towels and open the access on the pump slowly so that it comes out at a trickle.Allow the towels to soak up the majority of the water.Close the access and stop the water if you need to get additional towels.
  6. Open the pump access and remove once you have all the water drained.Check the drain pump for foreign objects and debris.Check the pump impeller and make sure there?s nothing caught in it.Items as small as toothpicks or cotton swabs have been known to stop this pump from working.
  7. Clean out the pump thoroughly and reinstall the access cover.Make sure the cover is snug, but do not over tighten.
  8. Place the drain hose back in the standpipe (IMPORTANT ? DO NOT FORGET!).
  9. With the bottom panel still off, plug the washer back in and select the following on the operator console ? DRAIN SPIN, NO SPIN, and then press any button under OPTIONS 4 times (it must be the same button).?C00? will show on the console display as the washer begins diagnostics mode.
  10. Check the drain pump for leaks as the washer fills.The pump is gravity filled and will hold water even it is not pumping.Allow washer to run through diagnostics until it begins the wash tub tumble cycle.
  11. At this point, you can stop the diagnostics procedure by pressing PAUSE/CANCEL 2 times.The drain pump energizes and the washer will begin to drain.
  12. If the drain pump works normal and there are no leaks detected, reinstall the bottom panel and tighten screws.

NOTE: It is normal to have residual water left inside the wash tub under the wash basket.This is why it is important to leave the door ajar when not in use so this water does not become sour.

Jan 04, 2011 | Washing Machines

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