Question about Dell 5100cn Laser Printer

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5100cn paper not stacking correctly in output tray

I have a Dell 5100cn (out of warranty) that is having a problem with paper not stacking properly in the top output tray. It appears that occassionally the bottom of the previous page has not dropped onto the stack and the top of the next page hits it, pushing it out of the tray. Could this be a problem with the rollers ? If so, what part #'s can I replace to fix this?

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Hi MCRES,

I am attaching a photo for reference of the outer duplexer assembly of the 5100 printer.

5100cn paper not stacking correctly in output tray - 00dec72.jpg
This the area just to the right of the yellow arrow is what moves the paper from the exit of the fuser to the top output bin. ( it also brings the paper back in when duplexing ).

Those are the rollers that I believe you are questioning, however, this unit is an assembly, and those rollers are not replaceable.

I can tell you however, that I have never had a situation that required those rollers to be changed.

What I would suggest is that you clean the rollers with a lint free cloth and rubbing alcohol.

Also check the printer while printing and try to observe that it is not actually the front edge of the paper coming out getting hung up on something ( even a small bur on the plastic ) that may be preventing it from exiting all the way.

Posted on Oct 28, 2008

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1 Answer

I have a Dell 5100cn and I'm getting paper jam check tray, it seems that when it goes to pick up the paper it can't


077-907 Paper Jam - Push Side Button:
  1. Turn the printer off using the power switch on the right side of the printer.
  2. Press and hold the up and down buttons while turning the printer on. ...
  3. Press the down arrow until IOT DIAG appears, and then press Select ( or ).
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How to Troubleshoot Internal Paper Jam or Multiple Sheets ... - Dell...

or try this link...
how to fix paper jam Dell 5100cn Google Search

Oct 27, 2017 | Dell Office Equipment & Supplies

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Where is the manual paper feeder tray?


The manual feeder is located at 4 on this webpage. I would say its in the front. but a picture is a lot better. then how I would describe it.
http://support.dell.com/support/edocs/systems/5100cn/en/UG/index.html

Jun 17, 2010 | Dell 5100cn Laser Printer

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How to load paper


Your model has two trays on the front. The bottom one of these two is where you load the blank paper.
1. Raise the output tray to load paper into the main input tray.
2. Slide the paper-width guide to its outermost position.
3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following:
• Make sure it is free of rips, dust, wrinkles, and curled or bent edges.
• Make sure all the paper in the stack is the same size and type.
4. Insert the stack of paper into the main input tray with the short edge forward and the side to be printed down. Slide the stack of paper forward until it stops.
5. Slide the paper-width guide inward until it stops at the edge of the paper.
Do not overload the main input tray; make sure the stack of paper fits within the main input tray and is no higher than the top of the paper-width guide.
6. Lower the output tray.
7. Pull the output tray extender towards you, as far as it will go.

I hope this helps!

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Dell Laser Printer 5100cn Load MPF Letter Plain 1 !


Are you trying to use the "MPF" (Manual Paper Feed) tray?

If you are then the manual paper feed tray is usually a fold down flap at the back of the printer. It only accepts on piece of paper at a time.

However, if you are just trying to print to the printer's default tray, then you need to check both the "Page Setup" in the application and the printer driver properties to make sure that you are calling the correct paper tray.

Don

Nov 18, 2009 | Dell 5100cn Laser Printer

1 Answer

5100CN ask to load paper in tray when tray is full


There should be a plastic flag that hangs down into the tray. When the tray is full the other end of the flag moves out of the path of an inferred sensor. Locate the sensor and try cleaning it.

Dec 02, 2008 | Dell 5100cn Laser Printer

1 Answer

Dell 3100 CN printer...message on printer reads load tray


Cycle Power on the Printer
  1. Turn the printer off.
  2. Wait 10 seconds.
  3. Turn the printer on.
  4. Determine if the issue still occurs.
Verify There is Paper in the Tray

Verify the Paper Size
Look at the chart below to verify that the paper size meets the 3000cn / 3010cn / 3100cn-series specifications.
941802c.gif

Verify the paper size in the tray matches the size set in the 3000cn / 3010cn / 3100cn-series printer´s operator panel.

To verify the paper size in the tray matches the size set in the printer's operator panel, perform the following steps:
  1. Press the MENU button.
  2. Press the down arrow until Tray Settings appears and press the return%20arrow%203100cn.jpg button.
  3. Press the down arrow until Paper Size appears and press the return%20arrow%203100cn.jpg button.
  4. Press the down arrow until the specific paper tray (Tray 1, Tray 2, or MPF) appears and press the return%20arrow%203100cn.jpg button.
  5. Press the down arrow to select the specific paper size, as shown in Figure 1, and press the return%20arrow%203100cn.jpg button.
  6. Press the MENU button.
43d7cbe.gif

*1 Denotes country-specific factory default values.
*2 Available for the optional 250-sheet cassette only.

Figure 1 - Paper Size Chart





Verify the Paper Type Matches the Type Set in the Printer´s Operator Panel

To verify the paper type matches the type set in the printer's operator panel, perform the following steps:
  1. Press the MENU button.

  2. Press the down arrow until Tray Settings appears and press the return%20arrow%203100cn.jpg button.

  3. Press the down arrow until Paper Type appears and press the return%20arrow%203100cn.jpg button.

  4. Press the down arrow until the specific paper tray (Tray 1, Tray 2, or Multipurpose Feeder) appears and press the return%20arrow%203100cn.jpg button.

  5. Press the down arrow to select the specific paper type, as shown in Table 1, and press the return%20arrow%203100cn.jpg button.

  6. Press the MENU button.
91a7233.jpg
Table 1: Paper Type Chart

All media types that are not Plain 1 should be printed from the MPF only.


Verify the printing preferences on the Dell™ 3000cn / 3010cn / 3100cn / 5100cn-series printer.
To verify the printing preferences is set to print from the correct tray with the correct paper size, perform the following steps:
  1. Click the Start button, go to Settings, and click Printers and Faxes.
    The Printers and Faxes window appears.
  2. Right-click Dell Laser Printer 3000cn / 3010cn / 3100cn / 5100cn-series and click Printing Preferences.
    The Printing Preferences window appears.
  3. Verify the Paper Size drop-down is set to the correct paper size loaded in the specific tray to be printed from..
  4. Click the Paper Tray tab.
  5. Click the Paper Source drop-down menu and select the specific tray to be printed from.
    This sets the size and tray defaults.

Verify the Paper Size From the Printing Application Matches the Designated Printer Tray
To verify the paper size from the printing application matches the designated printer tray, perform the following steps:
  1. Open the application being used to print the document. (Example: Microsoft Word)
  2. Click File and click Print.
  3. Verify the paper size.

Verify the Paper Source From the Printing Application Matches the Designated Printer Tray
  1. Open the application being used to print the document.
  2. Click File and click Print.
  3. Verify the paper source.

Do not replace any printer hardware as this is not a printer hardware issue.

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3 Answers

Dell 5100cn won't recognize mpf tray


Go to the printer web page by entering the IP address of the printer in an Internet Browser.
click Printer Settings menu entry
If the Substitute Tray value is not MPF Feed, click on the Printer Settings tab
Set the Substitute Tray value to MPF Feed
Click the button Apply New Settings, it will request the admin id & password for the printer.

In trying to resolve this issue, initially I set the Tray Settings to Panel Specified from Driver Specified at the printer's panel. Since the issue was resolved with this set, I just left it that way.


Nov 01, 2008 | Dell 5100cn Laser Printer

1 Answer

Dell 5100cn paper not stacking in the top output tray


Hi mcres,

I believe that I addressed this issue on the repeat post you made on 10/27/2008.

the following is the answer I posted there



I am attaching a photo for reference of the outer duplexer assembly of the 5100 printer.

9b26aca.jpg
This the area just to the right of the yellow arrow is what moves the paper from the exit of the fuser to the top output bin. ( it also brings the paper back in when duplexing ).

Those are the rollers that I believe you are questioning, however, this unit is an assembly, and those rollers are not replaceable.

I can tell you however, that I have never had a situation that required those rollers to be changed.

What I would suggest is that you clean the rollers with a lint free cloth and rubbing alcohol.

Also check the printer while printing and try to observe that it is not actually the front edge of the paper coming out getting hung up on something ( even a small bur on the plastic ) that may be preventing it from exiting all the way.

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2 Answers

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you select the cassete of your printer it is saying to put paper by manual feed

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