Question about Dell 5100cn Laser Printer

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5100cn paper not stacking correctly in output tray

I have a Dell 5100cn (out of warranty) that is having a problem with paper not stacking properly in the top output tray. It appears that occassionally the bottom of the previous page has not dropped onto the stack and the top of the next page hits it, pushing it out of the tray. Could this be a problem with the rollers ? If so, what part #'s can I replace to fix this?

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Hi MCRES,

I am attaching a photo for reference of the outer duplexer assembly of the 5100 printer.

5100cn paper not stacking correctly in output tray - 00dec72.jpg
This the area just to the right of the yellow arrow is what moves the paper from the exit of the fuser to the top output bin. ( it also brings the paper back in when duplexing ).

Those are the rollers that I believe you are questioning, however, this unit is an assembly, and those rollers are not replaceable.

I can tell you however, that I have never had a situation that required those rollers to be changed.

What I would suggest is that you clean the rollers with a lint free cloth and rubbing alcohol.

Also check the printer while printing and try to observe that it is not actually the front edge of the paper coming out getting hung up on something ( even a small bur on the plastic ) that may be preventing it from exiting all the way.

Posted on Oct 28, 2008

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When I send something to print the right hand side of the paper comes out all crumpled up, as if there is something stuck that it can not pass. I have looked in the printer but can't see anything. When...


Issue
While printing, the printer paper is torn, ripped, wrinkled, or damaged.Solution Follow these steps in the order presented to resolve the issue.Step one: Remove all paper from the input and output trays Remove all paper from the input and output trays on the product.Step Two: Check the paper path for obstructions Press the Power ( ) button to turn off the product. Verify the input tray is empty, and then check for paper jams, bits of paper, and other obstructions, gently removing any obstructions.Lift the top door or the front cover, depending on the product, to access the print carriage, and then check for any obstructions in the paper path.Gently remove any paper or other obstructions from the paper path you might find, and then close the print carriage access door.Open the rear access door.Gently remove any paper or other obstructions from the paper path.Check the spring-loaded rear access door rollers to verify that they are clean and can be rolled.check the paper rollers inside the rear access and verify that the rollers are clean and roll upwards.Check the star wheel assembly inside the printer on the output side of the carriage. Verify that it is in good condition and clear of paper bits or other obstructions. NOTE:The star wheel assembly is located inside the printer on the output side of the carriage. The star wheel assembly is a set of small, star-shaped wheels on top and rubber rollers on the bottom. The assembly grips the printed side of the paper, and moves the paper to the output tray after printing.Replace the rear access door and verify that the rollers on the door and the rollers inside the rear access of the product are "matched up" with each other.Press the power button to turn on the product.Step Three: Check the paper type Verify that only recommended paper is being used for printing. The recommended paper types and weights for most HP printers include: Plain paper, 20 to 24 lb (75 to 90 gsm) Legal size paper, 20 to 24 lb (75 to 90 gsm) Card stock, up to a maximum of 110 lb (200 gsm) Envelopes, 20 to 24 lb (75 to 90 gsm) Photo paper, 145 lb (236 gsm) NOTE:Supported paper weights and types vary by product. Check the Specifications sheet for your product for more information.Step Four: Make sure that the paper is loaded correctly Gather a stack of plain, white paper and load it in the product's input tray.Use only one type of paper in the stack.Use 10 to 25 sheets of paper in the stack.Fan the stack of paper to make sure that the sheets do not stick together. Tap the stack of paper against a hard, flat surface, such as a table top, to make the edges even.Insert the stack of paper into the input tray.make sure that the stack of paper is flat in the input tray. Verify the right side of the stack of paper touches the right side of the input tray and that the stack is pushed completely into the tray.Position the paper guides firmly against the sides of the paper stack without bending the paper.Step Five: Test the All-in-One Follow these steps to print a self-test page. If the page prints successfully, the product is functioning correctly.Press the Setup button on the printer.Depending on what product you have, perform one of the following:Press the arrow key to select Print Report and then press OK.Press the arrow key to select Self Test eport and press OK.A test page prints.If the test page prints without damaging the paper, you do not need to take any other action.If the test page is damaged during printing, proceed to the next step.NOTE:For printers which do not have a Setup button, check the product documentation to find out how to print a self test page.Step Six: Contact HP If you have completed all the steps listed above and are still experiencing a problem, the rear access door or the star wheel assembly is likely damaged. To replace the rear access door, contact HP. If the star wheel assembly is damaged, replace the product.Cause There are several possible causes: Bits of paper might be obstructing the paper path and need to be cleared.Unsupported paper types and sizes might catch and tear in the printer mechanism while printing.Paper pushed too far into the input tray when it is loaded, might feed into the printer incorrectly, causing the paper to tear.Paper stacks loaded into the input tray with too many or too few sheets of paper, might feed into the printer incorrectly, causing the paper to tear.Paper stacks that are not properly stacked when loaded into the input tray, might feed into the printer incorrectly, causing the paper to tear.The rollers on the rear access door and inside the product's rear access might not be clean, in good condition or freely rolling.the star wheel assembly might be obstructed or have damaged or missing parts, causing the paper to tear.The rear access door might be damaged.The wheels on the star wheel assembly might be damaged.

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Where is the manual paper feeder tray?


The manual feeder is located at 4 on this webpage. I would say its in the front. but a picture is a lot better. then how I would describe it.
http://support.dell.com/support/edocs/systems/5100cn/en/UG/index.html

Jun 17, 2010 | Dell 5100cn Laser Printer

2 Answers

How to load paper


Your model has two trays on the front. The bottom one of these two is where you load the blank paper.
1. Raise the output tray to load paper into the main input tray.
2. Slide the paper-width guide to its outermost position.
3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following:
• Make sure it is free of rips, dust, wrinkles, and curled or bent edges.
• Make sure all the paper in the stack is the same size and type.
4. Insert the stack of paper into the main input tray with the short edge forward and the side to be printed down. Slide the stack of paper forward until it stops.
5. Slide the paper-width guide inward until it stops at the edge of the paper.
Do not overload the main input tray; make sure the stack of paper fits within the main input tray and is no higher than the top of the paper-width guide.
6. Lower the output tray.
7. Pull the output tray extender towards you, as far as it will go.

I hope this helps!

Dec 08, 2009 | HP Photosmart C5280 Printer

1 Answer

Dell Laser Printer 5100cn Load MPF Letter Plain 1 !


Are you trying to use the "MPF" (Manual Paper Feed) tray?

If you are then the manual paper feed tray is usually a fold down flap at the back of the printer. It only accepts on piece of paper at a time.

However, if you are just trying to print to the printer's default tray, then you need to check both the "Page Setup" in the application and the printer driver properties to make sure that you are calling the correct paper tray.

Don

Nov 18, 2009 | Dell 5100cn Laser Printer

1 Answer

5100CN ask to load paper in tray when tray is full


There should be a plastic flag that hangs down into the tray. When the tray is full the other end of the flag moves out of the path of an inferred sensor. Locate the sensor and try cleaning it.

Dec 02, 2008 | Dell 5100cn Laser Printer

1 Answer

Dell 3100 CN printer...message on printer reads load tray


Cycle Power on the Printer
  1. Turn the printer off.
  2. Wait 10 seconds.
  3. Turn the printer on.
  4. Determine if the issue still occurs.
Verify There is Paper in the Tray

Verify the Paper Size
Look at the chart below to verify that the paper size meets the 3000cn / 3010cn / 3100cn-series specifications.
941802c.gif

Verify the paper size in the tray matches the size set in the 3000cn / 3010cn / 3100cn-series printer´s operator panel.

To verify the paper size in the tray matches the size set in the printer's operator panel, perform the following steps:
  1. Press the MENU button.
  2. Press the down arrow until Tray Settings appears and press the return%20arrow%203100cn.jpg button.
  3. Press the down arrow until Paper Size appears and press the return%20arrow%203100cn.jpg button.
  4. Press the down arrow until the specific paper tray (Tray 1, Tray 2, or MPF) appears and press the return%20arrow%203100cn.jpg button.
  5. Press the down arrow to select the specific paper size, as shown in Figure 1, and press the return%20arrow%203100cn.jpg button.
  6. Press the MENU button.
43d7cbe.gif

*1 Denotes country-specific factory default values.
*2 Available for the optional 250-sheet cassette only.

Figure 1 - Paper Size Chart





Verify the Paper Type Matches the Type Set in the Printer´s Operator Panel

To verify the paper type matches the type set in the printer's operator panel, perform the following steps:
  1. Press the MENU button.

  2. Press the down arrow until Tray Settings appears and press the return%20arrow%203100cn.jpg button.

  3. Press the down arrow until Paper Type appears and press the return%20arrow%203100cn.jpg button.

  4. Press the down arrow until the specific paper tray (Tray 1, Tray 2, or Multipurpose Feeder) appears and press the return%20arrow%203100cn.jpg button.

  5. Press the down arrow to select the specific paper type, as shown in Table 1, and press the return%20arrow%203100cn.jpg button.

  6. Press the MENU button.
91a7233.jpg
Table 1: Paper Type Chart

All media types that are not Plain 1 should be printed from the MPF only.


Verify the printing preferences on the Dell™ 3000cn / 3010cn / 3100cn / 5100cn-series printer.
To verify the printing preferences is set to print from the correct tray with the correct paper size, perform the following steps:
  1. Click the Start button, go to Settings, and click Printers and Faxes.
    The Printers and Faxes window appears.
  2. Right-click Dell Laser Printer 3000cn / 3010cn / 3100cn / 5100cn-series and click Printing Preferences.
    The Printing Preferences window appears.
  3. Verify the Paper Size drop-down is set to the correct paper size loaded in the specific tray to be printed from..
  4. Click the Paper Tray tab.
  5. Click the Paper Source drop-down menu and select the specific tray to be printed from.
    This sets the size and tray defaults.

Verify the Paper Size From the Printing Application Matches the Designated Printer Tray
To verify the paper size from the printing application matches the designated printer tray, perform the following steps:
  1. Open the application being used to print the document. (Example: Microsoft Word)
  2. Click File and click Print.
  3. Verify the paper size.

Verify the Paper Source From the Printing Application Matches the Designated Printer Tray
  1. Open the application being used to print the document.
  2. Click File and click Print.
  3. Verify the paper source.

Do not replace any printer hardware as this is not a printer hardware issue.

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3 Answers

Dell 5100cn won't recognize mpf tray


Go to the printer web page by entering the IP address of the printer in an Internet Browser.
click Printer Settings menu entry
If the Substitute Tray value is not MPF Feed, click on the Printer Settings tab
Set the Substitute Tray value to MPF Feed
Click the button Apply New Settings, it will request the admin id & password for the printer.

In trying to resolve this issue, initially I set the Tray Settings to Panel Specified from Driver Specified at the printer's panel. Since the issue was resolved with this set, I just left it that way.


Nov 01, 2008 | Dell 5100cn Laser Printer

1 Answer

Dell 5100cn paper not stacking in the top output tray


Hi mcres,

I believe that I addressed this issue on the repeat post you made on 10/27/2008.

the following is the answer I posted there



I am attaching a photo for reference of the outer duplexer assembly of the 5100 printer.

9b26aca.jpg
This the area just to the right of the yellow arrow is what moves the paper from the exit of the fuser to the top output bin. ( it also brings the paper back in when duplexing ).

Those are the rollers that I believe you are questioning, however, this unit is an assembly, and those rollers are not replaceable.

I can tell you however, that I have never had a situation that required those rollers to be changed.

What I would suggest is that you clean the rollers with a lint free cloth and rubbing alcohol.

Also check the printer while printing and try to observe that it is not actually the front edge of the paper coming out getting hung up on something ( even a small bur on the plastic ) that may be preventing it from exiting all the way.

Oct 23, 2008 | Dell 5100cn Laser Printer

2 Answers

Error Message on Dell 5100cn


you select the cassete of your printer it is saying to put paper by manual feed

Sep 11, 2007 | Dell 5100cn Laser Printer

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