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remove the ice bin,there must be a chunk of ice blocking the cubed dispenser chute of the dispenser and channeling all ice thru the chopper chute,run hot water thru it to melt any chunks blocking the cube chute,then dry it and let it get cold before filling with new ice or you will have the same issue again
This answer probably comes too late for you (you posted the question 9 months ago), but I want to record it here for posterity, since I had the same problem, and searching on Google for it brought up your question. Anyway, I managed to fix this very problem by removing an ice cube that was wedged in the ice dispensing mechanism. The way this unit works is that it pushes the ice cubes through the mechanism, which always rotates the "crushing blades". When you select "cubed" ice, a lever opens up the exit chute wider, which causes the blades to simply push out the ice cubes as they pass through. When you select "crushed" ice, the lever closes the "exit" for the ice cubes to be narrower, so that the ice cubes can't be pushed through by the blades, and instead get crushed by them. I had an ice cube wedged in there that had the same effect of closing the exit to be narrower. Removing it fixed the problem. You might want to collect all the ice cubes that have accumulated in the ice bucket in a container, empty the ice bucket, clean out the mechanism from any obstructions, and then put the ice cubes back into the ice bucket.
I experienced the same problem several times with our VCSB483DSS also.
What I found was that the ice come down the chute side way and got stuck at the flap in the door. As you continue to press for ice, the machine pushes more ice & they all back up in side the chute and in the door, ready to dump on unsuspecting person who open the freezer door.
I think the the problems are: 1 - over application of foam insulation in the chute pathway in the door. 2 - possible bad timing on the flap opening causing the falling ice to get stuck.
My solution for the past 6 years: 1 - clean out the over application of foam insulation - this reduce the incident frequency from once a month to once or twice a year. 2 - inform my family member that if while you pressed for ice, and the ice is not dropping, but you hear the motor still cranking away, stop pressing for ice immediately. Stick you finger up the dispenser to make sure the flap is open, and push the ice to un-stuck them. And finally, be prepare to get 2 cups full of ice.
Viking may make professional quality fridge (13 years experience in restaurant business), but ice & water dispenser is not their strong point.
Remove the ice bin, and in the back of the freezer you'll see a square opening with a white plastic piece inside. When you dispense cubed ice this piece lifts up, lifting the long metal rod that runs along the bottom of the ice bin. When that rod lifts it opens the ice flap at the front of bin, allowing cubes to be dispensed. If the flap is not open, the cubes will be ground against the cutters and you will get crushed ice.
Here's what you can do to make it so that you always get cubed ice. Take a wine cork and stand it on end. Using a good knife, I positioned the blade about 1/3 of the diameter from the edge and cut all the way through the length of the cork. Then remove the ice tray.
Now put your finger in the sqaure opening and lift up the white pastic piece. Slide the modified cork under the flap so that it is jammed into the raised position. (This is the position it should be in when you are asking for cubed ice.) Now slide the ice tray back in while using your left hand to push the plastic ice flap at the front of the tray to the left side (again, the position it should be in for delivering cubed ice). Peer under the tray while you're slowly sliding it back in so that you can see if the metal rod connected to that ice flap successfully slides into the square opening at the back. If it can't slide in above the cork-raised plastic piece, you may need to pull the cork back out and trim a little more off it.
This worked for me... I can't get crushed ice anymore, but I've only needed crushed ice once in the 16 months I've lived here so that's not an issue for me.
You need to remove the ice bin , remove ( save ) the ice , and defrost the bin opening with hot water . It sounds like a piece of ice got caught behind the bin flap , keeping the flap from opening fully , so cubes will go thru . When cubes cannot go thru , the crusher will crush anything that tries . Now this is the ice container only .
If you prefer ONLY cubes , remove the ice bin and 1 or 2 screws hold the long rod attached to the bin . Without this rod , you'll only get cubes . With the bin removed , the square hole where the rod inserts in the rear freezer wall , you'll see a square , white , plastic "gate" . Asolenoid with a plunger , raises this gate for cubed ice and keeps it lowerer for crushed ice . Usually this "gate" plunger , rusts , thereby replaceing the solenoid and plunger would have to be done . Without the rod on the bin , the inner flap would open automatically , dispensing cubed ice .
Hi: There is a flap right where the ice dispenses. When you remove the bin you will see it when inverted. This flap has to open for the ice to be cubed. You might rember a slap as it swung open when it worked. There is a bar that runs from the flap to the back of the dispenser. Work it manually to see if it's jammed or broken. If not look at the back of the freezer and remove the metal panel if neccessary, to find the jam or defective part. I hope this helps, Jeff
Make sure that your ice tray is properly instaled. There is a rod that must go into a hole. When you select ice cubes rather than crushed ice a solenoid raises which moves that rod. It then opens a flap so the cubes can bypass the crusher. Either your rod is not in the hole correctly or the solenoid has gone bad. The rod that I am speaking of runs along the underside of the ice tray. It has a spring on the rear end that holds the bypass flpa closed.