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Most likely you do not reset the drum. In this case, a new drum unit serves as the currents in the old, respectively, due to lack of charge is a problem with a gray background. Information on how to reset the imaging drum is open and is the official website of the manufacturer.
The same thing just happend to me. Check all the buttons on the machine and make sure there isn't one that is stuck. My "Fax" button was jammed and I didn't even know it. As soon as I wiggled it loose everything started working again.