Question about Dyson DC15 All Floors - The Ball Bagless Upright Cyclonic Vacuum
Posted by Anonymous on
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Posted on Jan 02, 2017
SOURCE: hose does not go down into wand
It may be that your hose is twisted - disconnect the wand from the hose and stretch the hose out and put it again. Use some baby powder on the metal rod part of the wand in the future and unwind and stretch the hose out after every use. Call the Dyson helpline if the problem continues.
Posted on Jul 29, 2009
I'm sorry to hear you're having difficulties with your DC15. If the cleaner doesn't seem to be picking up as well as usual, it's likely to be due to a blockage in the machine, or because the filter needs a wash.
The easiest way to locate and remove any blockages is to follow the steps shown in our online support guide:
In normal use, the filter should be washed at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely before replacing it.
This should resolve your concern about the cleaner's performance - however, if the machine continues to shut off when stood in the upright position, it's probably best if you get in touch with us directly so we can help. You can call us free on 0800 298 0298 (UK), or 1866MYDYSON (US).
Dyson Online Customer Support
Posted on Nov 14, 2011
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