Question about Kyocera FS-3900DN Laser Printer

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Fs-3900 intermittently not printing

After this printer was physically moved it now usually fails to print unless it's powered off and on. It's networked with tcp/ip. firmware version is 2F9_3000.010.004 dated 8/aug/2007. Is there a later firmware and is installing it liable to help. If so do you know where I can get it. TIA.

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  • dankieboy Oct 27, 2008

    sorry, ignore this. Have since discovered another printer on the network had beem erroneously given the same ip address.

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For FS-3900DN the latest firmware is the one what you have. BUT there is a separate update firmware for the Network Card !!

Check if you have installed the latest print driver in ALL computers and the OS updated with the latest patches.
Q1: The printing issue is consistent when you change computers ? IF yes THEN the issue is within the printer or the network.

Then:
Check if you have same issues when printing using the USB (not the network).
IF is printing OK when you use the USB but you got trouble using the network THEN something is wrong with the network printing so:
-> connect the printer straight to a PC/laptop using a crossover network cable that so you bypass the whole network (LAN) hardware.
--> IF is printing OK THEN the problem is within the network hardware(LAN) - you may try to pinpoint by replacing the network cable between the hub/router and the printer.
--> IF printing using the crossover cable is NOT OK then the problem is in the printer's network card. Check if the jack or the cable fit well into the printer or if the connector is not loose.

IF printing using USB is NOT OK then the problem may be into the printer. Reload the firmware engine and system + network card... it may help.
Q2: When you say: "fails to print unless it's powered OFF / ON" you mean the print job what you sent is waiting into the computer print spooler = the printer is being seen as NOT READY ? or the print job is just missing and you have to restart the printer and after that resend the print job ? ou can chack the printer stat by going to her IP address = open any internet browser and type the ip address. You should see a web page. Check the printer status before sending any print job.

Posted on Jan 10, 2009

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Posted on Jan 02, 2017

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