Question about Creative Labs Zen Touch MP3 Player

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*firmware problem* Can anyone help me? my zen creative touch says 'firmware problem' when i turn it on. Im not exactly sure how to reinstall the firmware and all these upgrades ive downloaded for it say my player wont start up properly so i cant install them. what do i do? any help appriciated thanks x

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Re: *firmware problem* - Creative Labs Zen Touch MP3 Player MP3 & Digital Media Players

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Posted on Jan 26, 2008

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Turns on and then goes to rebuilding screen then says firmware problem but computer doesnt register that its hooked up

check on the zen site and make sure you have the current version for your zen.
download it and do a rebuild with new firmware.
this mp3 has a hard drive, the exact one that the ipod has. They are not immuned from crashing for sure.
But doing a reinstall of the software will probably help alot.

May 19, 2009 | Creative Labs ZEN Vision:M Digital Media...

6 Answers

Creative Zen Touch has no firmware installed

then i would suggest you to reinstall the firmware of the player once.

this will clear the problem

Aug 18, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Jammed Creative Zen Mozain when FM radio is idle

Click Here for Creative Software and manual

You may need to reinstall the firmware on your Zen to get it working properly again. The above link will take you to the creative website and the exact page you need for your software and manual downloads.

Feb 03, 2009 | Creative Labs Creative Technology Zen MP3...

2 Answers

No firmware on Creative Labs Zen Touch

but when you connect the it to system. dont you get a alert in system try that a "FOUND NEW HARDWARE"?

just tell me what is the exact message what you get in your system when you connect the device.

if the system does not detects anything about the drive then there is nothing that can be done about the drive.

Aug 18, 2008 | Creative Labs Zen Touch MP3 Player

3 Answers

Creative Zen Touch firmware problem

Before preceding, goto control panel, add/remove programs (vista equivalent) select windows media player and uninstall note the response it gives you. If it is going to allow you to uninstall OR downgrade windows media player to version 9 then keep going. If not, then find another computer that you've never used the player on try upgrading firmware there, make SURE it's got windows media player 9 by downgrading it in add/remove programs.

Now for the fun stuff:

Sounds like the same problem I've resolved several times in the past on here.

1. Plug in the device.
2. Goto device manager in control panel and remove the device drivers.
3. Reboot if it asks you to, make sure to unplug the device.
4. Goto device manager again, remove the USB hubs.
5. Don't reboot.
6. Goto control panel, add remove software or equivalent for windows vista ultimate.
7. Select creative labs, and uninstall any and every zen related software.
8. Don't reboot.
9. Goto my computer, find the creative directory located on your main hard drive at \program files\creative. Deleted it completely.
10. Select windows media player select uninstall, or downgrade accordingly.
11. Make sure your zen touch is not plugged in and reboot your system.
12. After system loads, plug in the device and run the firmware software again.

And if you wish, reinstall windows media player 10 and the creative software (which you don't need at all with vista) all the other drivers should reinstall themselves.

BTW it's a hell of alot easier to just use another CPU if you have access to one, I've done it both ways and it saves alot of time.

Mar 15, 2008 | Creative Labs Zen Touch MP3 Player

8 Answers

Creative zen microphoto v0.0.65

my creative zen is being dumb no matter what i push the recovery mode is still gonna be there what do i do

Nov 28, 2007 | Creative Labs ZEN Vision:M Digital Media...

4 Answers

Firmware Problem Creative Zen Touch 40 GB

· 1. remove all creative software from your pc (do this from start menu/settings/control panel/add or remove programs)
2. Uninstall Windows Media Player 11 and Windows Media Player 11 runtime. This will rollback the pc to an earlier version of WMP.
3. Download the latest version of the zen driver from this location:
4. Make sure the zen is not connected to the pc and install run the exe file to install the software on your pc. at some point, the install will tell you that the unit is not connected. Connect the unit to proceed. it will also notify you that you are replacing an existing software, or something to that effect. I accepted or said OK to this popup. Once the firmware is installed, my started to work fine. You can now reinstall WMP from microsoft website. Hope this works for you.

you might want to verify that your new player has the latest firmware available, as this might address the unresponsive-button issue you're having. Firmware updates are surprisingly easy - you just download the firmware file from Creative's website, plug in your player, and double-click the downloaded file. It's that easy.

All else failes download the recovery tool from creatives website.

Oct 16, 2007 | Creative Labs Zen Touch MP3 Player

1 Answer

Creative zen

· Download recovery tool off creative's website.

Sep 30, 2007 | Creative Labs Zen Touch MP3 Player

1 Answer


Sounds like a bad motherboard to me. However, it may just need a firmware update. Have you tried to update the firmware yet? If not, go to -->Support -->Downloads -->Follow the correct language and country links -->Select the correct options for Zen Touch -->Select Firmware Download the firmware and try to upload it to your Zen Touch. If your Zen Touch is not recognized by the computer, its best to buy another MP3 player, as your motherboard is bad.

Aug 21, 2007 | Creative Labs Zen Touch MP3 Player

4 Answers

Middle of a firmware updated bricked my Zen TOuch

This solution is from another post, and it was how I recovered from the same problem. "I had the same problem and the solution is documented on the Creative labs message boards. This happens if you upgrade the firmware with a computer that has media player 11, Which KILLS your Zentouch. (Thanks Creative!!) The solution, as partially noted by the other poster, is to rollback Media Player to version 10 AND to eliminate all traces of Creative software on your PC. Reboot, then plug in the Zen, it will be regognized by MP10, and then run the firmware upgrade software. I found it easier to do this by using a different computer rather than uninstalling software from mine. After this WMP 11 does work."

Aug 02, 2007 | Creative Labs Zen Touch MP3 Player

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