Question about Canon SmartBase MP390 All-In-One InkJet Printer

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Code ## 345

How can I solve This problem?

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  • chrissiedigg Nov 01, 2008

    I have this problem and cannot print anything on the printer. The screen states check printer press ok. I have done all this but still no result. Can someone help me?


1 Answer

ERROR Code ## 345

Posted on Oct 27, 2008

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Receive message 345 and alarm which prevents operation.

Other Canon models "may" be repaired with these instructions also, for example MP370, MP390, etc. Try with your own risk.

-Grinding noise (very loud)
-Flashes error code ##345

Error code ##345 = "BJ cartridge head cleaning error" -reasons for this are:
-Foreign material or dried ink in head cleaning unit (also known as "purge unit") , or waste ink pump jammed up. Make sure waste ink pump rotates freely, after cleaning. Clean the waste pump-hose too! Waste ink pump is located under head cleaning system.

Short solution:
1.Take apart and wash the ink clogged mechanical parts. Use hot water.
2. Reset waste ink counter

purge unit: HM1-0723-000 

see more parts:

I hope this is useful

Sep 25, 2009 | Canon MultiPASS MP390 All-In-One InkJet...

1 Answer

I got the Canon ImageCLASS MP360. It's not working because the cartridge jammed, ##345 showed on the screen. Once I turn the printer on, then I can hear loud noise like the cartridge stuck inside the gear....

Hello Dear,
Cause: The printer's internal unit has malfunctioned.
(1) Remove the jammed paper. (Check the paper edge sensor is OFF.)
(2) Press the [OK] key.
(3) Reinstall the printhead.
(4) Turn the power off and on.

If doing this solves you problem then ok or update me the status after doing this.

Manoj Joseph
+91 9352008418

Jun 13, 2008 | Canon Office Equipment & Supplies

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