Question about HP LaserJet P2015dn Printer

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Printing problem with HP Laserjet P2015 printer

My Hp 2015 printer keep on displaying the "Paper Out Light Indicator" and I have loaded the paper tray with much sheet (A4-size) BUT the printer is refusing to print.I Even try to print a test page using the "GO button" but it refused to print.
I tried several attempts by restarting the printer and after restarting , the same Out of paper indicator will remain ON.
Can someone help me out?

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  • knorton Mar 31, 2009

    I have noticed on a couple of our 2015s that you can add paper to the tray, but when you push the tray in, the release is not tripped that allows the paper to come up and conrtact the roller. You can tell this because the paper level indicator (little white thingamabob on front left of paper tray) stays at the top. For some unknown reason, elevating the front of the printer and then sliding the tray in seems to work. Until you get this to work, the paper out indicator light will stay on.



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This can be an issue with one of the faulty sensor across the printer.
Please check if you are able to print from tray 1, e.g. a configuration page.
A config page can be printed by holding the Green Button and releasing it as soon as the Triangle light comes on. This would take approx 5 secs.
If the printer is able to print from tray 1, then it could be an issue with the tray 2 pickup sensor.
Check if the tray 2 pickup sensor ( a black plastic piece to the right of the tray 2 pickup roller) is moving freely (front and back), also check if tray 2 pickup roller is not able to rotate completely.

If the tray 2 sensor is not moving freely and of the pickup roller is rotating completely, then reseat the pickup roller.

Normal use with good media causes wear resulting in the need to periodically clean or replace the pickup roller. Additionally, the use of poor media might require more frequent replacement of the pickup roller. Replacing the pickup roller Complete the following to replace the pickup roller:

CAUTION: Failure to complete this procedure might damage the printer. Unplug the power cord from the printer, and allow the printer to cool.

Figure 1: Unplugging the power cord
Printing problem with HP Laserjet P2015 printer - mma01_13245_0
2. Open the print cartridge door, and remove the print cartridge.

Figure 2: Removing the print cartridge
3. Remove the main input tray (Tray 2).

Figure 3: Removing the main input trayPrinting problem with HP Laserjet P2015 printer - mma01_13247_0 />

4. Open the front automatic two-sided path door (HP LaserJet 1320 series printer only). Printing problem with HP Laserjet P2015 printer - mma01_13248_0igure 4: Opening automatic two-sided path door


5.Place the printPrinting problem with HP Laserjet P2015 printer - mma01_13249_0k surface with the front of the printer facing up.

Figure 5: Placement of printer


6. Pull the white tabs outward, and rotate the tabs up.
Figure 6: White tabs

7. Slide the right tab to the right, and leave the tab in this position throughout the procedure.
Figure 7: Right tab movement
Printing problem with HP Laserjet P2015 printer - mma01_13252_0tp://" alt="mma01_13251_0" class="h_mi" />

8. Slide the pickup roller assembly to the right, and Printing problem with HP Laserjet P2015 printer - mma01_13253_0ft end cap.

Figure 8: Pickup roller assembly movement


9Printing problem with HP Laserjet P2015 printer - mma01_13254_0pickup roller.

Figure 9: Pickup roller


10. Insert the left side of the new pickup roller into the left slot (1), and insert the right side (with notches in the shaft) into the riPrinting problem with HP Laserjet P2015 printer - mma01_13255_0


11. Rotate the shaft until the notches engage and the shaft clicks into place. 12.Place the end cap over the shaft on the left side, push the end cap to the right, and rotate the tab downward into position.
Figure 11: Pickup roller end cap

mma01_13255_0 Printing problem with HP Laserjet P2015 printer - mma01_13257_013.Push the right tab to the left, and rotate the tab downward into position. 14.Place the printer on the work surface with the top of the printer Printing problem with HP Laserjet P2015 printer - mma01_13258_05.Close the front automatic two-sided path door.

Figure 12: Closed automatic two-sided path door
16.Reinstall the print cartridge, and close the print cartridge door.

Figure 13: Print cartPrinting problem with HP Laserjet P2015 printer - mma01_13259_0> mma01_13257_0

17.Plug the printer in to turn it back on.

Figure 14: Power cord in


Cleaning the pickup roller

Perform the following to clean the pickup roller.

1.Remove the pickup roller aPrinting problem with HP Laserjet P2015 printer - mma01_13261_0n steps 1 through 9 of Replacing the pickup roller above.

2. Dab a lint-free cloth in water, and scrub the roller.

Figure 15: Scrubbing the roller

3. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt. Figure 16: Wiping the pickup roller

4. Allow the pickup roller to dry completely before you reinstall it in the printer (see steps 10 through 17 of Section with a task ).

Figure 17: Reinstalling the pickup roller

Posted on Nov 03, 2008


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