Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

1 Answer

Brush turns but the vacuum don't **** can I reset it manually? and how or what else can I look for already checked the switch to see if it was on/off

Posted by on

Ad

1 Answer

  • Official Brand Answer
  • 2,572 Answers

Hi there,

I'm sorry to hear you're having difficulties with your DC17. If the brushbar is rotating as normal, but the machine doesn't seem to be picking up well, there may be a blockage in the machine. The filter may also need a wash.

To locate and remove any blockages, please follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=954&product=DC17-ANIMAL

In normal use, the filter should be washed at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 24 hours for the filter to dry completely before replacing it.

This should resolve the issue, but if you'd like any further assistance or advice, please get in touch with us directly by calling free on 1-866-693-9766, or emailing us at askdysonUS@dyson.com

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com



Posted on Feb 22, 2012

Ad

5 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad
  • 956 Answers

SOURCE: My dyson 25 appears to have no suction. The brush

Hi, there's a large turning knob on the left side right side if stand behind with an arrow and markings. Hold up right and turn wich ever wy of least resistance. Acts as a sort of gear.

If you have the unit in the upright position, this too will disengage the brush.

Posted on May 26, 2011

  • 23 Answers

SOURCE: I vacuumed up a corner

the belt is broken or the clutch is bad

Posted on May 31, 2011

#1 Taper
  • 1040 Answers

SOURCE: My Dyson vacuum cleaner beater-bar

Try my Tip on this problem: www.fixya.com/support/r6311178-vacuum_brush_bar_not_spinning

Good Luck!

Jim

Posted on Aug 10, 2011

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: My problem is with DC24 brush wouldn't turn even after reset button has been pressed?

    Hi there,

    I'm sorry to hear about this - please see the video below, and check that you've followed all of the steps. Also make sure that you recline the cleaner into the vacuuming position before you test the brushbar, as it won't rotate when the cleaner is standing in the upright position.

    If you're still having difficulties after attempting this, please get in touch with us directly so we can help. If it's necessary to replace the cleaner head, this should be covered by our 5-year guarantee, as long as the cleaner has been used in accordance with the terms and conditions listed in the user guide.

    You can call us free on 1866MYDYSON, or email askdysonUS@dyson.com. We'll look forward to hearing from you.

    Kind regards,

    Jack
    Dyson Online Customer Support


    Posted on Oct 31, 2011

    Add Your Answer

    Uploading: 0%

    my-video-file.mp4

    Complete. Click "Add" to insert your video. Add

    ×

    Loading...
    Loading...

    Related Questions:

    1 Answer

    DC41 ANIMAL



    Hi Ashley, it's Jack at Dyson.

    I'm sorry to hear you've had difficulty with your DC41 Animal's brush bar. Although I note you've already tried resetting it, I would encourage you to try again - please make sure that you've reclined the machine into the vacuuming position as the brush bar will never rotate when the machine is standing upright. Try pressing the silver brush control switch (next to the red on/off switch) twice while the machine is turned on and reclined.

    If you do need further help after trying this, please contact us directly so we can confirm if we're able to help under the terms of your DC41 Animal's 5-year warranty. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

    Best wishes,

    Jack
    Dyson Online Customer Support
    www.dyson.com

    Jul 21, 2013 | Dyson Dc 41 Ball

    1 Answer

    Bissell powerforce brush won't turn when powered


    Hey, you may want to have check if the brush turns by hand without the belt in place. If the brush doesn't turn manually, you'll need to replace the brush.

    Here's a quick link to the BISSELL website to assist you.

    http://www.bissell.com/default.aspx?cid=ccsocial

    Feb 12, 2013 | Vacuums

    1 Answer

    Dyson brush wont turn


    Hi There is a reset switch on your Dyson that needs to be pressed when something gets stuck in the brushes. The reset switch helps protect the motor that spins the brush from damaging if something gets stuck inside the brushes. There is a little red pole that sits up behind the brushes on the vacuum head, I believe it's on the left side of the floor head as if you were behind the machine vacuuming. Try pushing this reset switch first.

    Oct 08, 2012 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    Hi,dyson dc25 overdrive,my brusher's wont go round,i have cleaned the brusher's and filter,loads of suction.the belt is intact and the roller move's feely by hand,could it be the switch


    Hi Stephen,

    I'm sorry to hear you've had difficulty with your DC25 Overdrive. If the brush bar won't rotate, and you've already checked the cleaner head is free of obstructions, it's likely it just needs resetting.

    You might like to take a look at the video below to make sure everything is correct with the machine. Once you've done this, if you turn the machine on, recline it into the vacuuming position, then press the silver brush control switch twice, this should reset the brush bar.

    If you'd like any further assistance or advice, please give our Helpline a call on 0800 298 0298. Just to let you know, calls are free from UK landlines, and the Helpline is available from 7am-10pm, 7 days a week.

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com/

    Aug 01, 2012 | Vacuums

    1 Answer

    The spin brushes on my hoover steam And vac don't


    Either the pin on the brushes that attaches to the motor shaft is broken, or the motor is dead. Did you check the switch on the front of the unit to make sure it wasn't turned off?

    May 16, 2012 | Hoover Vacuums

    1 Answer

    I can't switch from the brushless option to the rotating brush option.


    Hi there,

    You should be able to turn the brushbar on using the brush control on the cleaner's head, turning it from the 'Hard floors' to the 'Carpets' setting. For further guidance, you might find it helps to refer to the user guide supplied with the cleaner. In case you don't have this to hand, you can download a copy here:

    http://media.dyson.com/downloads/us/floorcare/manuals/dc07_opmanual_usa.pdf

    However, if the brushbar doesn't seem to be rotating when the brush control is set to 'Carpets', it's probably best if you get in touch with us directly so we can help. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

    Kind regards,

    Jack
    Dyson Online Customer Support

    Oct 17, 2011 | Dyson DC07 Bagless Upright Cyclonic Vacuum

    1 Answer

    I have the Hoover, self propelled vacuum. I have only used the self propel function a few times, but our babysitter used the feature and now the vacuum only works on the highest carpet setting. The middle...


    Move the carpet height control switch to a higher position if the vacuum is difficult to push. If the setting is too low for the carpet being cleaned, the brushes press against the floor preventing the vacuum from moving easily.Set to a medium-high height setting then check.Slide the "Self-Propel" button to the "ON" position if the cleaner does not self-propel. -----------
    The self-propel feature operates only when the cleaner switch and the self propel button are both ON. ---------- Try this settings and check.This should help.Thanks.Helpmech.

    Jun 24, 2011 | Hoover Self-Propelled WindTunnel Bagless...

    1 Answer

    My dyson 25 appears to have no suction. The brush does not turn when trying to sweep(it turns manually). I don't know what to check for to correct this problem. Please help!


    Hi, there's a large turning knob on the left side right side if stand behind with an arrow and markings. Hold up right and turn wich ever wy of least resistance. Acts as a sort of gear.

    If you have the unit in the upright position, this too will disengage the brush.

    May 26, 2011 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    My brusg stopped turning after sucking up a shoe


    Hi There is a reset switch on your Dyson that needs to be pressed when something gets stuck in the brushes. The reset switch helps protect the motor that spins the brush from damaging if something gets stuck inside the brushes. There is a little red pole that sits up behind the brushes on the vacuum head, I believe it's on the left side of the floor head as if you were behind the machine vacuuming. Try pushing this reset switch first. Did this fix your problem? If no, please let me know and I'll be more then happy to do some more advanced diagnosing with you.

    May 02, 2010 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    Brushes not spinning


    http://geeksquad.fixya.com/ThreadView.aspx?prdid=40473&thid=732696
    Brushes not spinning
    Posted by mathis_23 on Jul 02, 2008
    I cleaned filter and the brushes are still not rotating.

    Hello,
    I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure. It probably is not the filter that will start the brushes turning again, it may be a few other things. There is a switch in the front that indicates brushes on and brushes off, and the switch could be broken, it could be that the brushes come in an assembly and the assm could be belt driven and you would have to replace the belt or the drive mechanism the turns the brushes is broken. These are just suggestions and you should check the schematic in your owner’s manual under trouble shooting. If you don’t have a owner’s manual, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions.

    http://www.hoover.com Telephone
    Contact our Customer Service Department at 1.330.499.9499
    Monday through Friday
    8 a.m. - 7 p.m. EST

    Thanks, Don the Vac Man
    Go Ahead. Use Us.

    Jul 02, 2008 | Hoover F7425-900 SteamVac V2 Widepath...

    Not finding what you are looking for?
    Dyson DC17 Animal Bagless Upright Cyclonic Vacuum Logo

    44 people viewed this question

    Ask a Question

    Usually answered in minutes!

    Top Dyson Vacuums Experts

    AskDyson
    AskDyson

    Level 3 Expert

    2572 Answers

    Les Dickinson
    Les Dickinson

    Level 3 Expert

    18408 Answers

    Samyfam
    Samyfam

    Level 3 Expert

    379 Answers

    Are you a Dyson Vacuum Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides

    Loading...