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If you are printing from an Adobe product make sure you are printing as image and let the printer manage the colors. Also, try calibrating and updating the machine through Command Workstation which can be downloaded for free from www.Efi.com. Download the updates by going to the Fiery web interface by typing the ip address of the copier in the web browser and going to the configure tab and clicking on check for updates. Make sure you install them in order and reboot the machine in-between updates. ALSO, you can import the file directly into the fiery by using command workstation avoiding any driver complications.
There are 2 cables that go between the fiery and the printer, not sure where you can get these. You will need to be running windows xp connect to the fiery with an ethernet line download the drivers, command workstation, and fiery remote scan from the xerox website hopefully the fiery still has its software loaded otherwise post a request for a copy here.
If you press the Fiery button on the copier does the copier display the Fiery logo and the menu. If yes you are just missing the Fiery software for the workstation (called Command Workstation I believe). If no you will need a service call to possibly reload system software.
don't upgrade the xp, it runs a limited version to ensure that the command workstation works ok. A reload is probably in order to start again. Any updates can generally be found on the xerox website, and installed via command workstation