Question about Panasonic Panafax UF-560 Plain Paper Laser Fax

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We are not able to recive fax

The display Shows CHECK PRINTER INFO. CODE = 021

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  • Anonymous Jan 04, 2008

    Alarm red light

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This code means the fuser unit has gone over temperature, as a sftey feature the mc will have to have the fuser unit reset then if the reset (which is done through service mode) doesnt fix it then it may need a new thermostat or lamp.

Posted on Mar 05, 2008

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1 Answer

My UF585 said printer error info code 021. Please tell me how can fix it.


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Printer error Info code=021


Hi, machine error/info codes usually require service. Attempting the following involves some risk, you may loose complete access to your unit or not do anything at all. It is strongly recommended that you call a qualified service personnel/professional. However, if you feel like giving it a try while praying..... reset the system: Power on, wait for a minute or two, Function button, 7 (keypad), Monitor button (4X), soon as you hear the beep punch * (keypad). You will now be in the service menu. If no service menu, stop, do not power off, unplug. If in service menu, 7 (keypad), Set, go to Reset Option (arrow down one step), Set. Unit will prompt you to reset, press 1 for yes, system will confirm that it has completed resetting. Go back to main menu (Stop button), power down, wait again for a minute or two, power up. Please remember that resetting may, can and will erase all your personal settings and preferences including day/date/time, etc. The above steps may make your unit completely useless. If still you have the 021 code, you can brute force it to reset. Power on without a toner cartridge. In self-test, it will check itself and reset many functions to determine faults (including toner cartridge and your code 021). Wait again for a minute or two, Power off, reinseert the toner cartridge, wait again for a minute or two, and power up. If all else fails (including the prayer) pls go back to the first paragraph. The above steps are not mine but were described by a good samaritan. Hope this works out for you and lots of luck.

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