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I don't have my recovery discs

My question was,how can i reset it.i had a problem with it when it was under the one year warranty ,and the lady had me remove the battery and press and hold a button and put it back together and it was back to brand new help me please! *****

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  • abelgon Oct 27, 2008

    The model number us HP Pavilion DV 8000 series. Yes it did put it back to factory settings. Now once it is turned on it wont let me go on to any other screen but the rebooting screen.It also had an error code i386/system/biosinfo.inf 12544.Thank You abel gon

  • sakdsfhsl May 11, 2010

    Do you have a partition on your hard drive with system restore information on it? If so, can you boot up your computer long enough to use it? What model of laptop is it? When you say brand new, did it restore the computer to factory settings or what exactly did that do?

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If you have your files backed up then when you first boot up try accessing the BIOS menu (press F2 or F10), then go over to the boot options and there should be a subcategory of hard drive. This computer model should have a recovery partition and you should be able to boot from there (you will just need to select the boot order and have the smaller drive boot first (that will be the recovery partition)). (to do that, after you highlight the hard drives subcategory hit Enter and then you should have a smaller window appear and just use the keyboard to select the smaller one and hit enter). Now you will need to go over to the last heading in the menu and select to exit and save changes. Your computer should then restart and when it boots it might prompt you to hit enter to use the recovery.
If you don't have files backed up, don't have the recovery partition, or if the above didn't work for any reason. Then you should get onto another computer and download and use Ubuntu. It's a version of linux. After downloading just burn it to a disc and put it into your laptop. You might have to load your BIOS menu again to boot from CD/DVD, but most computers are configured to already have that as the top priority. This version of linux should install without deleting your information. If you wnat to keep your old info to salvage your files then if prompted DO NOT format your hard drive. Once ubuntu is loaded you will have a working laptop and should be able to use your recovery partition from there. If you don't have a recovery partition at all then to get windows back after this you might need to get a reboot disc from another source so make your decision carefully. (if the computer is fairly new the manufacturer might send one to you though that's highly unlikely) If you do need a boot disc then you will probably have to buy one. Sorry for the longwindedness of my message but I wanted to give you some options.
Good Luck

Posted on Oct 27, 2008

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@lizegim

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@jamiegard461

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@ cherylschlei

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@ customersvcs

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And here's the user guide link (which you can find at the page mentioned above)
http://support.gateway.com/s/Manuals/Desktops/8513015.pdf

and below are the steps from the user guide which to me seems like the solution for your question.

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