Question about Dell Latitude C610 Notebook
Recently acquired virus on my Dell Latitude c610 which is freezing/stopping at a point in the start up process in which I normally have an auto start option to my Spybot program. This occurs prior to my desktop coming to view. I acquired this virus on the internet via a phony message telling me my system was at risk. Me being a good citizen, I clicked on it. I also had Verizon Security Suite running at the time. The virus ripped thru my Dell like swiss cheese. Now all I can see is a blue screen flashing a security alert icon and briefly showing the Spybot program. Back and forth it goes. Boot in safe mode only takes me back to this same stopping point. No dates exist to recover back to.
Can someone help me get back to my start up screen so I can run anti-virus and then subsequently go to online scan with free website help such as one reccomended on your site. Thank you for your response.
In most cases, downloading and installing anti-virus or anti-malicious software programs won't really work 100% to remove viruses. I am a DELL certified technician who specializes on fixing software problems especially virus removal. Just to give you an idea. No anti-malicious software has been developed yet that would have the ability to penetrate hidden folders of any windows operating system. Every operating system would have its "HIDDEN FOLDERS" where most of the critical files that makes your operating system work are hidden. Why hidden? takes a little of common sense to answer. It's because it's not to be played around with for it will do damge in your system and might crash it. Viruses or malicious softwares can easily penetrate and attack these hidden folders and this is what I meant when I said that downloading or installing anti-malicious software programs won't really work if your computer is already infected. One characteristic of a malicious software especially viruses is it is very good in hiding and they work on a "buddy-buddy" system. What do I mean? Example: If 20 malicious softwares (virus, trojans, worms, etc.) are in your system and 1 out of the 20 is hiding on the hidden folder, installing and running an anti-virus program won't really clean your computer 100%. What will happen is that, since the anti-virus program can't penetrate the hidden folder where one of the viruses is hiding, it will only be able to find and quarantine (or delete if possible) those that are obviously found. Then the remaining one, once it has detected that its buddy is gone, it will do its thing and will re-create itself and re-infect the system. This is why you would hear from people that they have ran an anti-virus and yet the computer somehow just got better for few seconds, minute or hour/s and it started acting up again. I belong to the DELL on call specialized group. It is a fee based support and the only software support department in DELL. DELL is charging about $130 just for a 1 tme fix and $239 for a 1 year plan where it only includes 4 calls for any software troubleshooting. Local technicians or electronics stores like wal-mart, radio shack, best buy, etc. also offers technical troubleshooting but with almost the same cost or more and same with geek squad. Where I am getting to is to offering you folks alternative, where you don't have to pay the huge amount to have you software problem in your computer fixed. At DELL, we use a remote connection tool where for the convenience of the clients and technicians, no need to lift the machine just to have it fixed. We remotely connect to your computer and you can just leave it on and we will take care of it and have it fixed in no time. Due to the recession, I find it not quite intelligent or practical for people to pay $130 just to have a computer fixed. I am offering my service for FREE. You can reach me through firstname.lastname@example.org. Shoot me an email or leave me an offline messsage in YM with the same email as my ID. Just leave me a brief description of the problem and I will respond to you as quickly as possible so check you email.
Posted on Jun 10, 2009
Save your data and re-formate the drive followed by installtion of windows will solve your problem.
Posted on Oct 27, 2008
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