Question about Kenmore Elite 45986 Front Load Washer

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Kenmore Elite 459724 - F11 code

My washer keeps showing an F11 code during the regular cycle. My door lock light is off but the door won't open. I called for service and they said it would take a week. I have a washer full of clothes. My manual says F11 is an electrical problem. What is the electrical problem and why won't they tell me over the phone. Please help.

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  • Helen7 Jun 08, 2008

    Problem F11 is intermittent. Sometimes, dl code shows up. Sometimes the machine will not start and a clicking sounds begins. or it my beep in the middle of a cycle and show F11.

  • richellex2 Jun 09, 2008

    My washer keeps throwing out the F11 code. I have done the test mode and it only gets to CO1 and then it shuts off and flashes the F11 again.

  • Anonymous Mar 18, 2014

    F11 error and not finishing cycle

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Riostar, F11 is a serial communication error. Communication between the main board and the motor control board is not being sent correctly. This could be a bad main board, motor control board or motor itself. The testing can get pretty involved. Try putting the machine in a self test mode and see if the error clears. Press Cancell, then by pressing the drain spin button once on the left side then move to the spin speed button the the right. Press this button until no-spin lights. Press the prewash button 4 times. C00 should appear in the display. Let it run it's tests, there will be 8 of them and end up on C08. If this doesn't work, it's best you wait for the service tech. Catriver...post back.

Posted on Aug 26, 2006

  • jrweezer Jan 06, 2011

    Thanks for the tip. Seems to be working fine for now.
    JR

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I found that the vibration of the machine caused the relays in the motor control to malfunction causing the code to be thrown. It has happened many times to my machine and was always during or shortly after the spin cycle. I took the top cover off the machine and hung the motor control with wire zip ties so it was allowed to "float". I have done at least a hundred loads since, without a problem. I recommend someone to try this if their machine is out of warrenty before calling in a service tech.

Posted on Dec 07, 2007

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Contact Fretting

The problem appears to be contact fretting and is very easy to fix.
It costs next to nothing and only takes a bit of work. Please see my
post on mysteryonion's page at

http://www.flickr.com/photos/mysteryonionpatch/471156850

It is dated Wed Feb 25, 2009, 11:58:03 pm, and you can search for my
name - "monettsys"

Best Wishes,

Mike Monett
www.pstca.com

Posted on Feb 26, 2009

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Get a clamp and put it over the ccu unit on the right side and securerly clamp the bottom and top shut. This worked for me. No more horror beeping sounds! No more banging the unit!

Posted on Oct 19, 2010

This worked for me. However, I had a load of clothes in the washer when I tried it the first time, and it would not work. When I unloaded the washer and did the self test, it worked perfectly. I was able to finish the load of clothes without a problem. THANK YOU!!! Cindy

Posted on Feb 17, 2007

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The f 11/dl problem appeared after my son put a lot of detergent in his loads. Unplugging the machine to reset the alarm helped, but the problem persisted. During the self diagnostic, I notice suds in the water, even though it had gone to a second rinse prior to the test. A suggestion to use minimal of detergent, and leave the door open after the last load.

Posted on Aug 03, 2009

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Posted on Jan 02, 2017

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2 Answers

We have a Kenmore Elite Quiet Pak 4 Washer that we have had for 5 years. It has been flashing F11 and DL back and forth for months. We had a tech come out (not sure he knew what he was talking about) and...


The symptoms are pretty specific for the F11 code on the Whirlpool Duet front loaders and clones (Kenmore Elite and KitchenAid):

If the washer starts to fill but the drum NEVER moves, your MCU is bad

If the washer runs through most of a cycle and then gives the F11 before (or during) a rinse or spin cycle, then you have the CCU relay problem.

If you are interested in having me repair your CCU for you, I offer that service on eBay (website coming soon). My username there is "jhagner"

Thanks

Aug 19, 2011 | Kenmore Front Load Washer

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WHAT IS A CL CODE ON MODEL 796.41022900 FRONT LOAD KENMORE ELITE WASHER,IT SHOWS INTERMITTENLY DURING WASH CYCLE


Means someone put it in controlled lock position. Just hold the Control lock button down for 5 sec or so until the light comes off. Machine isn't malfunctioning.

Jul 31, 2010 | Kenmore Elite 45986 Front Load Washer

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I have a kenmore elite he5t washer, code f26.. dont know what is wrong with it any help would be appriciated.


DOOR SWITCH ERROR

If the door has not been opened for 3 consecutive cycles or the door switch is open while the door is locked for more than 5 seconds.

Possible Causes/Procedure

-Door not opened during 3 consecutive cycles.

1. Open and close the door.
2. Verify CCU operation by running a Diagnostic Test or any cycle.

-Door switch open while door is locked.

1. Push the door and check if it is completely closed.
2. Verify CCU operation by running a Diagnostic Test or any cycle.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.@@@@

Feb 15, 2010 | Kenmore Elite 45986 Front Load Washer

1 Answer

I'm getting an F26 code on a Kenmore Elite he5t front load washer


DOOR SWITCH ERROR

If the door has not been opened for 3 consecutive cycles or the door switch is open while the door is locked for more than 5 seconds.

Possible Causes/Procedure

-Door not opened during 3 consecutive cycles.

1. Open and close the door.
2. Verify CCU operation by running a Diagnostic Test or any cycle.

-Door switch open while door is locked.

1. Push the door and check if it is completely closed.
2. Verify CCU operation by running a Diagnostic Test or any cycle.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.!!!!

Oct 31, 2009 | Kenmore Elite 45986 Front Load Washer

3 Answers

I have a Kenmore Elite Quiet Pak 4 front load washer. I keep getting the DL and F11 error. The door is locked and won't open and the cycle will not continue. I can hear a small clicking noise in the...


f11 eror is a serial coommunication error check the harness wirinbg tio the motor and cpu unit
check the drive system for worn part
check mcu motor the dl error fial code is for door lock error it will try to lock 6 times before error code is displayed that is the issue see repair clinic.com for help hope that helps

Dec 01, 2008 | Kenmore Elite 45986 Front Load Washer

1 Answer

Door Lock Problem


with panel off reach up to lock location pull down on small tab door latch will click (at this point door would pop open if it were closed ) retry operation to see if ok if code dl reappear may to replace door lock if f11 may need new control module under top rear..ck wires first ..good luck

Sep 09, 2008 | Kenmore Elite 45986 Front Load Washer

1 Answer

Random electrical problems, sometimes it works beautifully, sometimes not!


F11 = Communication between the Central Control Unit (CCU) and the
Motor Control Unit (MCU) cannot be sent correctly.
.
1. Unplug washer or disconnect power.
2. Check wire harness connections to the MCU, the motor, and
Central Control Unit (CCU).
3. Check the drive system for any worn or failed components.
4. Plug in washer or reconnect power.
5. Verify CCU operation by running a Diagnostic test or any
cycle.
6. Check the MCU by looking for operations of the drive motor.
7. Check the drive motor for powered rotations.
8. Check that the serial harness at the MCU is not mounted
upside down. The wires should be to the left when facing the
MCU connectors.

FDL=
A Door Lock Error occurs if the door cannot be locked. It will try to lock
it six times before displaying the error code.
Le code d’erreur “Verrouillage porte” apparaît s’il n’est pas possible de verrouiller la
porte. Le système effectue six tentatives de verrouillage avant d’afficher le code d’erreur.
■ Door lock mechanism is broken or removed from door.
■ Door switch/lock unit failure.
1. Unplug washer or disconnect power.
2. Check door switch/lock unit.
3. Check the wire harness connections to the door
switch/lock unit and Central Control Unit (CCU).

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Kenmore elite he3 - door lock


If sound like a lid switch issue. Open the top of the washer to get an access to the lid switch(located near the doorframe). Look for a loose wire or a broken switch. In case there is no loose wire or broken switch, you should replace the switch. Good luck!

Sep 05, 2007 | Kenmore Elite 45986 Front Load Washer

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