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Our fax contantly shows "Memory Received" but will not print

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Posted on Jan 02, 2017

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SOURCE: After upgrate firmware problem in receiving fax

You most likely just have to reinstall it. Something in the upload to the machine just didnt go right. I have had to do those firmwarew upgrades a couple of times to make it work.
But, before you do that try this. This may really be what you have to do.

  1. Press the [Menu / Exit] button on the Control Panel. 'System Data' will be displayed on the Display Screen.
  2. Press the [Left] or [Right] arrow button until 'Memory Clear' is displayed.
  3. Press the [Enter] button.
  4. Press the [Left] or [Right] arrow button to select one of the following items to be cleared from memory:
    • System ID: Clears the fax number and name from the machine’s memory.
    • System Data: Restores all options that can be modified to the factory default.
    • PhoneBK / Memory: Clears the speed dial or group dial numbers stored in the machine's memory. In addition, all scheduled job operations that have been reserved are canceled.
    • TX-RX Journal: Clears all records of fax transmissions and receptions.

      NOTE: To exit without clearing the item, press the [Menu / Exit] button.

  5. Press the [Enter] button.
  6. If necessary, repeat steps 4 and 5 to clear another item from memory.
  7. Press the [Stop] button to return to the Standby mode.

Posted on Nov 07, 2008

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SOURCE: Cannot print received faxes

I am going to send you several things. Check all of these,
There will be directions on Secure fax, it should be disabled, Delay fax , disable, how to print out a secure fax from memory. You want ECM mode to be ON, and please TURN OFF junk fax. Here are the steps, it will be in several posts.
First secure fax. I doubt you have a password.
Know what, I just thought of this. In order, press "menu #1934. You will enter the tech diagnostic mode. Press your machine status button , scroll to maintenace and perform a memory reset. In tech mode it will default items that the uses reset will not.

Now Secure fax...elem_1_spacer.gif

  1. Press the [Menu / Exit] button on the Control Panel. 'System Data' will be displayed on the Display Screen.
  2. Press the [Down] arrow button until 'System Setup' is selected, and then press the [Enter] button.
  3. Press the [Down] arrow button until 'Secure Receive' is selected.
  4. Press the [Right] arrow button to select [ON] or [OFF], and then press the [Enter] button.
  5. If 'OFF' is selected, skip to step 7. If 'ON' is selected, 'EnterPasscode' will be displayed. Enter the 4-digit passcode using thenumeric keypad, and then press the [Enter] button. 'Confirm Passcode'will be displayed.
  6. Enter the 4-digit passcode again, and then press the [Enter] button.

    NOTE: If the passcode is unknown, contact your System Administrator.

  7. Press the [Stop] button to return to the Standby mode.


Posted on Feb 28, 2009

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Display fax gives a warning "received in memory" we also have a warning "prepare black toner" We can not print the fax! What can we do?


Generally the "received in memory" message is a result of the machines inability to print. I.E. It received a fax, attempted to print it, failed, and then stored it in memory to print once the issue has been corrected.

The Prepare Black Toner error is likely directly related. If the toner cartridge is empty, inserted incorrectly, or damaged it could be causing this error. Try reseating the cartridge by removing and reinserting. If that doesn't clear the error try replacing it with a new Canon branded cartridge.

As soon as you correct the printing issue the stored faxes will print.

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If it's unable to print them, is either because there is no paper or no ink.
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How do I clear the "received" memory without letting the machine print every received fax?


Try clearing the DRAM. ( Document memory.) Do the following....
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I just received a fax on my Cannon Mx310 but I



mailcenter12 --

Here are the instructions for retrieving the fax's from the memory:

(I found this at: http://safemanuals.com/annexe_MX310%20series%20Easy%20Setup%20Instructions_CANON_PIXMA%20MX310-_E.htm
)

�� Printing a List of Documents in Memory
The machine can print a list of documents stored in memory (the memory list) showing the
transaction number (TX/RX NO.), transaction mode, recipient, number of pages, date, and
transmission time of each document. When printing or deleting documents in memory, specify a
document by its transaction number.
1 Press the FAX button, then press the Menu button.
2 Press the [ or ] button to select MEMORY REFERENCE.
3 Press the OK button two times.
The memory list is printed.
�� Printing or Deleting a Document in Memory
1
Press the FAX button, then press the Menu button.
2 Press the [ or ] button to select MEMORY REFERENCE.
3 Press the OK button.


Hope this helps!

-- RT

PS - If useful, don't forget to vote!




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Received fax's are not printing. Unit prints confermations and is working as a printer but recieved fax's just park in memory and will not print.


TYPICALLY A FAX MACHINE WILL RECEIVE MESSAGE IN MEMORY WHEN NO PAPER OR TONER/INK FINISHED INDICATION IS THERE, REPLENISH THESE SUPPLIES WITH GENUINE ONES AND FAX WILL START PRINTING. IF PROBLEM IS NOT SOLVED , PLEASE TRY TO CLEAR THE SETTING FOR MEMORY RECEIVING, IF STILL NOT SOLVED TRY BRINGING THE MACHINBE TO FACTROY SET SETTING BY CLEARING THE MEMORY. HAPPY FAXING OMNIPRESENT

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