Question about Canon PIXMA MP830 All-In-One InkJet Printer

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Scanning and faxing

I get a black line right down the middle of my page when I scan or fax documents. Do you know how I can fix this?

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  • ladymlee Oct 31, 2008

    I also get a black line down the document, but it's right of center. It happens when faxing, scanning, or copying from the top feed. It does not happen when printing using the back or bottom tray feeds, or when I copy or scan directly from the glass. This is making me crazy because I need to fax resumes and college transcripts, and the federal jobs require a special barcoded page as a cover sheet. It messes up the barcode, and they can't process my application materials. I've tried everything in the user's guide and nothing has fixed this problem. Please help me if you can. I've had this printer for less than 2 years, and I can't afford a new one right now. Thanks

  • jyt015 May 09, 2009

    Any document(s) fed through the ADF print or scan with both thick and thin black lines. This doesn't happen scanning from the platen. Cleaning the glass did not help.

  • Jill Burns May 22, 2013

    I agree, I have the same problem with my MX870. Clean print from glass or computer, but if I fax or print from the top, it leaves a couple of lines. I've tried cleaning; deep cleaning; roller cleaning and back plate cleaning. I cannot clean the rollers, as I cannot get my fingers in to where they are. Any suggestions?

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Clean the glass with soft cloth and smallest amount of water, rub hard to get off the small dots that cause the lines even if you can not see any

Posted on Oct 27, 2008

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1 Answer

I have a Epson cx11 and get a black vertical line down the middle of scans and copies


Check your flat bed and Document feeder scanning glass need to be clean, if any dot or dust in scanning glass of document feeder it will appear a line, check this points first
1- Check printouts from computer or FAX if it is clean problem in scanning section
2- Check using Copying a blank paper using only Flatbed if it prints without any line its problem from document feeder Scanning glass
So solution is clean the Document feeder scanning glass using wet cloth, note careful about wet cloth switch off the machine and clean it

Feb 04, 2013 | Epson AcuLaser CX11NF Printer

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My brother MFC 8500 is receiving alright but everything I send out has a big black streak going down the right side of the page. Confirmation page also has big black streak.


Let me see if I got this right.

The received fax is clean but when you send one out it has a black streak on it.
Cool! So far so good.
Makes sense because for sending, the fax scans the original document and parts of the scanning area could be dirty and so on. Therefore a black streak may appear.
The same black streak would also appear when you make a copy, because the original document must also be scanned.
Logical!

However for receiving faxes, the machine uses the internal memory and the print engine only, and the same applies to printing the transaction report, which comes from inside via the print engine.
The scanner has no rol in either situation.

Now I'm lost!

.

May 31, 2011 | Brother Office Equipment & Supplies

1 Answer

The receiver of my FAXes says that there is a black line down the middle of each page. The FAX is a good copy-clear, etc.... but this line has to go. What can I do? Thanks, Donna


The receiver of my FAXes says that there is a black line down the middle of each page. The FAX is a good copy-clear, etc.... but this line has to go. What can I do? Thanks, Donna
Dear Donna,
When a document is scanned from the top portion of the printer, it will loop around and output from underneath. The scanning glass on the far left side will have some debris on it. Lift the the lid exposing the glass portion, inspect for "stuff" on the glass, perhaps pen or white out. You can use a mild soap and lightly dampened cloth to remove any debris.
Good Luck,
Pre

Jan 14, 2011 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

Making a black line on copies top to bottom right in the middle


maybe your scanning glass have a dirt! try to open the document feeder and clean it! or it possible that the problem was coming from the cartridge.. =)

May 17, 2010 | Ricoh Aficio 1515F Plain Paper Laser Fax

1 Answer

Line appears on scans and faxes


Do you use the document feeder when faxing and scanning? If so, the line is likely some paper dust, white-out, or other dirt on the thin piece of glass to the left of the main platen glass. Wipe that glass strip with a lint-free cloth, and if that doesn't work try using a little bit of alcohol.

If the line persists, or it occurs when you don't use the document feeder, it's probably dust somewhere in the optical portion of the unit, underneath the glass. If you want to take it apart, you can blow some compressed air around down there to scatter the dust or try wiping down the mirrors with a lint-free cloth.

May 05, 2010 | Brother Multi-Function Center MFC-240C...

1 Answer

Insstructions for sending a Fax on a Brother


You can find the entire user manual by clicking here:
http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_MFC_240C_EN_249.PDF

Or, here are the instructions for sending a fax:

Entering Fax mode 5

To enter fax mode, press (Fax), and
the key will glow green.

The LCD will show the new job number and
the memory available.The number of pages
you can scan into the memory will vary
depending on the data that is printed on them.

Faxing from the ADF 5
a Make sure you are in Fax mode .
b Put the document face down in the ADF.
c Dial the fax number using the dial pad.
d Press Black Start or Color Start.
The machine starts scanning the
document.

Note
• To cancel, press Stop/Exit.
• If the memory is full, the fax will be sent in
real time.

Faxing from the scanner glass5
You can use the scanner glass to fax pages
of a book one at a time. The documents can
be up to letter or A4 size.

You cannot send multiple pages for color
faxes.



Make sure you are in Fax mode .

Load your document on the scanner
glass.

Dial the fax number.

Press Black Start or Color Start.
If you press Black Start, the
machine starts scanning the first
page. Go to step e.

If you press Color Start, the
machine starts sending the
document.

Do one of the following:
To send a single page, press 2 to
choose No. (or press Black Start
again).
To send more than one page, press
1 to choose Yes and go to step f.

Put the next page on the scanner glass.

Press OK.
starts scanning the page.

.

Dec 15, 2009 | Brother MFC 240C All-In-One InkJet Printer

2 Answers

Black line going down the middle of the page


lift the auto feeder and clean the scanner glass that your pages scan across -it is dirty. You can make a copy afterward and this will tell you if you have solved the problem.

Mar 05, 2009 | Brother IntelliFAX 775 Plain Paper Thermal...

1 Answer

Printing black page after faxing document


try a internal printout function6-4-start-

let me know how that looks. if that looks fine you have a static build up on the scanning glass.

if thats the case. lift the front pannel you will see 2 green plastic arms, pinch those towards each other and lift it wont come completly out, " if you see the toner cartridge you've gone to far" ... tilt the white plastic and wipe down the glass under neith this should fix your problem

Sep 18, 2008 | Panasonic PanaFax UF-490 All-In-One Laser...

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