Question about Brother MFC 7420 All-In-One Laser Printer

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Brother MFCprinter says paper jam jam inside: open front cover and remove the drum,then remove jam paper. I open the front cover and remove the drum, but there is no jam paper inside.

I re-install the drum and close the cover, but it still won't print and the same error massage appear. What else can i do to solve the problem

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6ya6ya
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Posted on Jan 02, 2017

  • 3 Answers

SOURCE: Brother DCP-7020 Drum problems

Open the front of the printer by pulling on both tabs at the finger grips on both sides of the front panel. The front panel will flip down. The drum and toner cartridge comes out as a single unit. It is black plastic within gray plastic and has a handle like grip in the middle. Grasp this grip and pull the unit up and out. It feels kinda funny the first time you do it and you may feel like it will break, but it won't. Pull it up and out in a kinda circular arc. Do not touch the drum. If you ever need to replace the toner cartridge, press on the blue tap and separate the drum from the toner cartridge. You will have to replace the drum after every five toner cartridge replacements so practice doing it now. Note the tabs and slots on the sides before separating the drum and cartridge. Align the cartridge into the drum carriage and slide it in until it clicks. To replace the cartridge assembly into the printer, angle the cartridge at about 45 degrees and rotate in while pushing. It should click into place. If the front door then closes properly, you should have it in properly. Practice a few times and you should be an expert. For paper jams, there are many places to check and they may not all give warnings. First pull out the paper tray and check for and remove misfeeds. Remove the drum cartridge assembly and described here and check for and remove any paper. Open the back cover and check for and remove any paper. Open the automatic feed and check there as well as lifting the cover where the scanning surface is. Look in the rollers for the automatic feed for paper pieces. The last place almost never gives you a warning. Reach into the slot where the paper exits after being printed and grasp the whole top cover. Lift upward and it will open about 4 inches. This is a good place where small pieces of paper or even whole sheets may get stuck. Clean out any dust while you are there.

Posted on Oct 04, 2007

  • 1 Answer

SOURCE: Brother MFC 7420 Paper Jam

After changing the drum, toner and running around town for days trying to find a reliable place to get this printer repaired, I realized I was spending a lot more money than what the printer actually costs. the drum was over $100, toner was $80, and the printer is $250. I bought a new one, and I can now use the old one for parts.

Posted on Jan 16, 2008

hemantraj
  • 638 Answers

SOURCE: Brother HL-2030 paper jam

thin sensor (looks like steel colour ) is not in the proper position.it is in the back side of the printer to the lower side where you feed the paper. irepair this problems regularly for my customers. you can do it your self it is very easy.just make your sensor move up and down properly it should not be blocked somewhere.rate this solution as fixya to encourage us to solve more and more problems like yours.good luck.

Posted on Jun 14, 2008

  • 1 Answer

SOURCE: paper jam, and I don't

I had the same problem.  I had removed all the visible paper and when it came back on made some awful noises and flashed "paper jam".
I even moved the roller forward and backward (after having uplugged the device.  I did this repeatedly and the "paper jam" alert continued (along with the awful noise).
As a last resort I thought I would just take it apart and hope to get it back together but figured it was a sensor or something along that line if I could not find any paper anywhere 

with the machine unplugged (it would not shut down), I opened the lid I used a flashligt to look around trying to figure out how to take it apart.
It then dawned on me that I had not moved the print head over and using a screwdriver I gently pushed it to the center of the bar.  When I looked inside with a flashlight, there was the paper jam way inside under the cover.
I used some needlenose to reach in and took the paper out and it is now working fine.
I hope this helps, but you may have to search really deep into the device.

Posted on Dec 10, 2008

  • 133 Answers

SOURCE: Paper Jam

what you need to do is pull out the drum and remove the paper that you can see.
just pull out the drum unit harder.

Posted on May 23, 2009

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1 Answer

Brother HL - 2150N Paper is jammed inside printer; how do I remove it ? URGENT - business printer... thank you!!


Open the front cover, remove the toner/drum cartridge.
Open the rear cover, look for a jam lever you can press down then remove the paper from the back.

If you try to pull the paper out through the front you can damage the gear system.

Use both hands to try and limit the possibility of tearing the paper.

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Brother 2170W, toner is stuck after paper jammed. I try to pull out the toner (even with force!) but it stuck, there is a paper at the bottom that i can't pull either. I guess this paper holds the...


Hi there,
If the paper get stuck inside the printer you can also remove it fro the back of it. Open the back cover and try to remove the jammed paper inside of the printer. If still the paper can't be remove try again to removed the drum and toner.
Open the front cover or pull down the cover right above the brother logo infront of the machine then hold the handle of the drum and toner assembly.Pull the drum and toner assembly towards you, just put a little force on it. Then remove the jammed paper.
Just to make sure, remove the toner from the drum by holding down the tab on the side and lift the toner out. Look for any small piece of paper inside of the drum unit. Reinstall the toner back to the drum. reinstall the drum and toner back to the machine, make sure that you here a click sound. After that close the front and back cover.
The blue light should lit up again.
Hope this helps. Thanks

May 06, 2011 | Brother HL-2170W Laser Printer

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HL 2140. How do you remove jammed paper from inside printer


Hi there,
You can remove the jammed paper by removing the drum and toner inside the printer.
First Open the front cover, just pull down the cover right above the brother logo. You will see the handle for the drum and toner. Hold the handle and pull it towards you, just use a little force on it. Then remove the jammed paper inside. Just to be sure you can remove the toner from the drum by holding down the green tab on the side of the drum unit. then pull the toner out. Check if there's a small piece of paper inside the drum unit. Put the toner back to the drum make sure it clicks into place. Reinstall the drum and toner back to the printer. It should also click into place. Then close the cover.
Hope this helps. Rate if it works. Thanks

May 05, 2011 | Brother HL 2140 Laser Printer

1 Answer

I do not know how to remove the drum to fix a paperjam


Brother strongly recommends that customers do not use generic drum unitsand/or toner cartridges, or refill their Brother toner cartridge. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations. Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the Verify the message displayed on the LCD.

Warning: If you just used the machine some parts inside the machine are extremely hot.

1. Pull the paper tray completely out of the machine.

2. Pull the jammed paper out of the paper tray opening. If you are unable to remove the jammed paper continue to STEP 3. If you are able toremove the jammed paper continue to STEP 9.

3. Open the front cover. If you cannot open the front cover, do not useextra force. See below for further assistance.

4. Pull out the drum unit and toner cartridge assembly. The jammed papermay be pulled out with the toner cartridge and drum unit assembly, or removing the drum and toner assembly may release the paper so you canpull it out of the paper tray opening.

a. If you are able to remove the drum assembly and jammed paper continueto STEP 5.

b. If you cannot remove the drum unit and toner cartridge assembly easily, do not use extra force. See below for further assistance.

5. Place the drum unit on a drop cloth or large piece of disposable paper to avoid spilling and scattering the toner. Hold down the blue lock lever on the left side of the drum assembly and lift the toner out of the drum unit. Examine the drum carefully for small pieces of paper that may be jammed inside.

6. Reinsert the toner cartridge in the drum unit until it clicks into place. If you put it in properly, the lock lever will lift automatically.

7. Place the drum unit and toner cartridge back into the machine. Use equal pressure on both sides of the drum unit when pushing it back into place. Make sure it clicks into place.

8. Close the front cover. Make sure it clicks into place.

9. Remove any remaining paper in the paper tray and then reload it. The tray can hold up to 250 sheets of 20lb paper. Do not over fill the tray.There is a maximum paper mark located on the top of the right and left paper guide. It looks like a V cut out in the plastic. Fan the stack of paper well to avoid paper jams or misfeeds.

NOTE: If you are using special paper and the machine has problems feeding it from the paper tray, try the paper again using the manual feed slot

10. Put the paper tray firmly back into the machine and unfold the output paper tray support flap before using the machine.

11. Turn the Brother machine around with the back of the machine facing you.

12. Open the back cover.

13. The black plastic inner chute should spring open automatically when the back cover is opened. Note: The inner chute has a diagram on it of a piece of paper being removed from the unit.

14. If there is paper inside the machine carefully remove it.

15. Close the back cover. NOTE: The inner chute will close automaticallywhen the back door is closed.

16. To test, print the Help List:

a. Press the REPORTS key located on the right side of the control panel.

b. Press the up or down arrow key until Help list appears on the display(#2).

c. Press Menu/Set. The report should begin printing.


Thanks an good luck

Nov 27, 2010 | Brother MFC-7220 All-In-One Laser Printer

1 Answer

How to open drum to remove the jammed paper inside


Hi Good day!! here are the steps how to remove paper jam in brother hope it help's you!!
1. Pull the paper tray completely out of the printer.
2. Pull the jammed paper up and out of the printer.
3. Press the cover release button and then open the front cover.
4. Pull out the drum unit assembly. Pull the jammed paper up and out of the printer. If you cannot remove the drum unit assembly easily at this time, do not use extra force. Instead, pull the edge of the jammed paper from the paper tray. If the jammed paper can not be pulled out easily, turn the jam dial towards you as you gently pull the paper out.
5. Open the face-up output tray. Pull the jammed paper out of the fuser unit. If the paper jam can be cleared.
6. Open the jam clear cover. Pull the jammed paper out of the fuser unit.
7. Close the jam clear cover. Close the face-up output tray. If the paper jam still cannot be cleared, for HL-5130 and HL-5140 users go to Step 10, and for all other users go to the next step.
8. Pull the Duplex Tray completely out of the printer.
9. Pull the jammed paper out of the printer or the Duplex tray. Put the Duplex tray back into the printer.
10. Push the lock lever down and take the toner cartridge out of the drum unit assembly. Take out the jammed paper if there is any inside the drum unit.
11. Put the toner cartridge into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically.
12. Put the drum unit assembly back in the printer.
13. Put the paper tray in the printer.
14. Close the front cover.

Oct 19, 2010 | Brother MFC-7440N Laser Printer

1 Answer

Paper jam in printer. Error light blinking.Can't get paper out


Turn the printer off, Open the front cover where the drum and toner are installed. Remove the drum and toner (cartridge). look inside the machine for a paper jam, also open the back cover and check there.

Apr 23, 2010 | Brother HL-2170W Laser Printer

1 Answer

Jammed paper


There are 3 places to check for jammed paper.

Turn off the fax machine, then remove the tray and open the back cover, and open the front cover to remove the drum and toner (cartridge) and look inside machine.

After you find the jammed paper put the cartridge and tray back in machine and close all the covers.

Error message should go away.

Apr 06, 2010 | Brother IntelliFax-2820 Laser Fax

1 Answer

PAPER JAM MESSAGE APPEARS WHEN THERE IS NO PAPER JAM


Please follow the directions below to clear the paper jam error orincase there is one somewhere.

Turn off the Printer. Remove the drum and toner from the front cover. Remove the toner from the drum. Look inside machine incase of possible paper jam. Open back cover and paper tray incase of jam. Close all doors and put toner and drum back in machine. Turn on the printer, and see if the error message is gone.

Apr 04, 2010 | Brother MFC 7420 All-In-One Laser Printer

1 Answer

My Brother HL 5250DN printer has started making a loud clicking sound when it tries to feed paper for printing. It then stops and the paper light starts flashing.


Clear the jammed paper as follows.
Observe Cautions signs in printer.
Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps prevent multiple sheets of paper from feeding through the printer at one time and prevents paper jams.
1. Press the cover release button and then open the front cover.
2. Slowly take out the drum unit and toner cartridge assembly. The jammed paper will be pulled out with the drum unit and toner cartridge assembly.
3. Pull the paper tray completely out of the printer.
4. Close the front cover.
5. Pull the jammed paper up and out of the printer.
6. Open the front cover again.
7. Open the back cover.
8. Pull the tabs at the left and right hand sides toward you to open the fuser cover (1).
9. Using both hands, gently pull the jammed paper out of the fuser unit.
10. Close the back cover.
11. Pull the duplex tray completely out of the printer.
12. Pull the the jammed paper out of the printer or the duplex tray. Put the duplex tray back in the printer.
13. Push down the blue lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit.
14. Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the blue lock lever will lift automatically.
15. Put the drum unit and toner cartridge assembly back in the printer.
16. Put the paper tray firmly back in the printer.
17. Close the front cover.
18. Make sure that the Paper LED is now off and the printer is ready.
After clearing paper jam if noise persist printer may need a Repair Tech and parts replacement for broken or wore parts.

Dec 04, 2009 | Brother Office Equipment & Supplies

2 Answers

Paper jam on Brother HL-1270N


Title:
How do I clear paper jams?
Description:
If a paper jam occurs, the Paper LED will flash as shown below.
c_panel_cover_open.gif Caution
    After you have used the printer, some parts inside the printer are extremely hot. When you open the front cover or face-up output tray of the printer, never touch the shaded parts shown below.
chapter066.gif
  1. Remove the paper tray from the printer.
c_hl20_02933.gif
  1. Pull the jammed paper up and out of the printer.
c_hl20_0304.gif
  1. Open the front cover.
c_hl20_0315.gif
  1. Pull out the drum unit and toner cartridge assembly slowly. The jammed paper will be pulled out with the drum unit and toner cartridge assembly.
c_hl20_03221.gif Caution
    To prevent damage to the printer caused by static electricity, do not touch the electrodes shown below.
c_hl20_019.gif
  1. Open the back cover.
c_hl20_041.gif
  1. Pull the tab toward you to open the rear chute cover.
c_hl20_0429.gif
  1. Pull the jammed paper out of the fuser unit. If the jammed paper cannot be pulled out easily, push down the tab with one hand as you gently pull the paper out with other.
chapter0616.gif
  1. Close the back cover.
  1. Push the lock lever down and take the toner cartridge out of the drum unit. Take out the jammed paper if there is any inside the drum unit.
c_hl20_020101.gif
  1. Put the toner cartridge into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically.
c_hl20_025121.gif Caution
    To avoid print quality problems, DO NOT touch the shaded part shown in the illustration.
    If you accidentaly touch the shaded part, wipe the surface with a dry lint-free soft cloth.
drum_2000.gif
  1. Put the drum unit and toner cartridge assembly back in the printer.
c_hl20_02711.gif
  1. Put the paper tray firmly back in the printer.
  1. Close the front cover.
    Make sure that the Paper LED is now off and the printer is ready.

Feb 23, 2009 | Brother HL-2040 Laser Printer

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