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Heaps of frost/ice in freezer: Whirlpool wro34uw

I've had my brand new Whirlpool fridge/freezer wro34uw for over a year and it's been great. Just the past 2 days, heaps of ice has accumulated on the floor of the freezer - it's as if someone spilled a glass of water in there! (They didn't). Have removed the ice once already today, and it's back again this evening. It's not connected to water supply (just the power point) so I can't figure out where all the water is coming from. The fridge often makes cracking or popping noises, and little whiney noises (has been doing so since we bought it). Any tips?

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You probably need to fully defrost the freezer. Switch it off for at least 24 hours and collect the water as it defrosts. Do not try to scrape it as it can damage the product. The cracking and poping noises are most likely the product trying to auto defrost. It is probably too iced up for Auto defrost to work which is why you need to fully defrost. Good luck.

Posted on Feb 20, 2012

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