GoGear screen is frozen and device will not turn off

not really, your filesystem most likely went corrupt and in fact to make the player work properly (you will be unable to add music most likely) you will need to use the philips device director to repair it. also when that is done, update the firmware (it might just start doing that in the first place, sometimes the ones i repair do. if the director is giving an error instead of repairing it all is not lost in my computer right click on your philips mp3 player's icon and click format this will clear the error and you can now update the firmware (a repair is not necessary) do not worry about ruining your mp3 player most likely your philips uses media player to transfer music so windows knows what it is. Hope this helps!

no work is dead only the baterry in the screen appear

Yeah you need to format it then reset the device if that does not work try charging it.

Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

in case it doesnt pick up all the songs you transferred to it, you have to turn off the mp3 player and restart it, so it will update itself again.

try chargeing it on the come puter if that doesn't work the return it the place u got it from and get a new one

Reset the player by inserting a paerlcip into the reset hole. If that fails, go to Philips' website and upgrade the firmware on your player to solve the freezing issue permanently. Actually, don't go to Philips website - run the Philips Device Manager and select Update. If the device manager won't recognize the player, unplug the GoGear, hold in either the shuffle button or volume + and reconnect it to the computer until a Found New Hardware Wizard window pops up.

-Tha Mp3 Doctor

Reset the player by inserting a paerlcip into the reset hole. If that fails, go to Philips' website and upgrade the firmware on your player to solve the freezing issue permanently. Actually, don't go to Philips website - run the Philips Device Manager and select Update. If the device manager won't recognize the player, unplug the GoGear, hold in either the shuffle button or volume + and reconnect it to the computer until a Found New Hardware Wizard window pops up. Once all this is done, use the Philips Media converter to convert all your video files from now on.

-Tha Mp3 Doctor

Run a Repair in the Philips Device Manager - it will start the player over from scratch.

my mp3 dont star its like frozen