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Sandisk can be very finicky about picking up throught the computer. You may have to return the product for another. Better yet, ask your sandisk dealer for a new usb cord! The conductors connecting both devices could be loose and not have anything to do with the machine.
You need to put the device into "recovery mode" before you run the tool.
- Turn the device off (hold power for 20 seconds) - Slide the hold switch into "hold" position. - Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.
Then run the recovery tool. Select format when prompted.
Sansa e200 provides a RESET function for unresponsive units. Press and hold the MENU button for 15 seconds, and this should work to regain normal funtionality. Please note: settings and adjustments from the last operation WILL BE LOST. The files however should remain.
You may have uploaded the incorrect or have had unstable power connected to your Sansa E200 when updating.
If that is so, your Sansa E200 has been bricked and it's useless.
This is the correct Sansa E200 Firmware Updater,
(Note: Sandisk is Sansa)