Re: I get an error messages that I need to replace...
Talked with tech desk at Konica. They said this error meant that the printer was not getting enough power OR my laser head needed to be replaced. They suggested I plug printer into a different power source than the one it was in and try to reboot the printer. If that failed, then I probably needed to have laser head replaced. NOW I am trying to find out how much that will cost and WHERE I can have it replaced. The Konica Minolta wesite listed authorized service companies, "but they only service LARGE printers". So anyone have another suggestion?
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I suspect you should have this problem sorted by now.
Looking at the Xerox website says that a replacement printer is available for around £190 that could have worked out cheaper that trying to get this one repaired.
Replacement Xerox 6500
It sounds as though you have a leaking toner cartridge. If you aren't using Lexmark brand toner, that is VERY likely.. nobody seems to be able to make a good compatible cartridge. Test by replacing it.
I had a similar problem when I tried to install a refilled HP cartridge. I took the cartridge out, unplugged the printer (hard boot), plugged it back in and reinstalled the cartridge. That got it to work.
If that doesn't work, try taking a cotton swab (q-tip, cotton bud) and clean the contacts on the ink cartridge. Even though they are gold plated, sometimes contamination will cover one or two contacts so the printer will not properly read the cartridge.
I have a ip90 for almost 3 years. A true masterpiece. I printed almost a thousand briljant A4 prints and never had a problem until now. The same problem you have. Changing cartridges does not help because the same message comes back every time. I solved the problem by placing a new print head Part QY6-0054-000. Price $ 54.50 sent by post. Good if you live in the US (BECK'S CRS in Illinois). I live in Belgium and had to buy it here.The part is available worldwide of course.
I hope this will solve your problem too!
The problem most likely is with the electrical contact between the color cartridge and print carriage. Even if you've replaced the cartridge, if the contacts on the carriage are still dirty, it won't make a good connection with the new cartridge and the error message will still appear.
Fortunately, the HP web site has a solution posted at the following link:
I got hold of another set of 56 and 57 Ink cartridges. By swapping the four of them in and out of two printers, I determined that one of the Black 57 cartridges was bad and caused a missleading error message to pop up saying to check the Color 57 cartridge. I don't know why I was getting different messages at first, but after several swaps in and out of two printers, the error message finally became consistant and I learned that the one Black 56 cartridge was the faulty guy. One Color 57 cartridge printed good but the other (newer one) left streaks on the Cyan and Magenta colors even after soaking the head surface for a few minutes and cleaning it with inkjet cleaner fluid.
The end result is that I have one good Color 57 cartridge and one good Black 56 cartridge which work good in two different printers.
By the way, can you email a labled pinout reference drawing of the hp56, 57 & 58 Ink Cartridges???
When you take the toner cartridge off the imaging unit, is there magenta toner in the open slot of the IU? Assuming that there is nothing wrong with the toner cartridge, you are possibly looking at a bad engine control board.
Cycle power, try cleaning the CTD (ADC) sensor and toner full sensor.
This is what Xerox has to say about the NVRAM failure:
On the front panel, press the key labeled i to view information about the error.
Record the error code number.
Turn off the printer.
Reseat the fuser.
Reseat the imaging unit.
Reseat the toner cartridges.
Turn on the printer.
If the error continues to be displayed contact service.
To be on the safe side you can follow the instructions here on the procedure to replace the transfer roler: http://office.support.xerox.com/SRVS/cgi-bin/webcgi.cgi