Question about Konica Minolta magicolor 2430 DL Laser Printer

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I get an error messages that I need to replace cartridges even though they are still good.

My printer posts an error message that the cartridges need installed, but they are installed and they are still have toner. I have tried rebooting the printer but that doesn't seem to help.

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  • ArasB Nov 20, 2008

    It says load magenta cartridge, but its already loaded. Don't know what to do now.

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Talked with tech desk at Konica. They said this error meant that the printer was not getting enough power OR my laser head needed to be replaced. They suggested I plug printer into a different power source than the one it was in and try to reboot the printer. If that failed, then I probably needed to have laser head replaced. NOW I am trying to find out how much that will cost and WHERE I can have it replaced. The Konica Minolta wesite listed authorized service companies, "but they only service LARGE printers". So anyone have another suggestion?

Posted on Oct 27, 2008

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