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HP 3620 says it has a paper jam but I can not find it.

3620

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I had a similar problem with my HP 3620 - I couldn't find the jam either.
Clear all print jobs in the queue. Unplug the printer from the computer.
Switch off the printer and leave for about 1/2 hour. Replug, switch on and I am sure you will find it has cleared itself. Hope this works for you.

Posted on Feb 20, 2012

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Posted on Jan 02, 2017

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Solution Use the following instructions to clear a paper jam from the HP All-in-One.
  1. Press in the tab on the rear clean-out door to remove the door. CAUTION: Clearing a paper jam from the top or front of the HP All-in-One can damage the print mechanism. Whenever possible, access and clear paper jams through the rear clean-out door. Figure 1: Pressing the tab and opening the rear clean-out door c00444711.gif
  2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the HP All-in-One. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are might occur.
  3. Replace the rear clean-out door and gently push it forward until it snaps into place.
  4. On the HP All-in-One control panel, press OK to continue the current job. NOTE: If the paper is still jammed, see the onscreen Troubleshooting Help that came with the HP Image Zone software.
  5. If the jam occurs again, check to make sure the paper type in the printer matches the paper type set in the printer driver properties

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