Question about HP DeskJet Office Equipment & Supplies
I had a similar problem with my HP 3620 - I couldn't find the jam either.
Clear all print jobs in the queue. Unplug the printer from the computer.
Switch off the printer and leave for about 1/2 hour. Replug, switch on and I am sure you will find it has cleared itself. Hope this works for you.
Posted on Feb 20, 2012
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Posted on Jan 02, 2017
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