Question about Dyson DC25 Animal Bagless Upright Vacuum

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Dyson dc25 power switch will not stay on - Dyson DC25 Animal Bagless Upright Vacuum

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I called Dyson because I had a similar problem. When I pushed the red button down on my dc25, but it would not stay down. The vacuum would turn on when the button was pushed down, but of course when I let go of it the vacuum would shut off. The helpful telephone tech. Recognized the symptom right away and told me to push down on the button fully and let It flick up like a lighter. I about fell off my chair when that worked right away! Anyways for what it's worth, she said sometimes the mechanism in the buttons gets consnarlitated (my tern, not hers!) and this resets the spring.

Posted on Jan 25, 2014

  • Desertordessert
    Desertordessert Oct 02, 2016

    I found this googeling the same problem. This link is the first I opened and your tip fixed the problem ;) thanks

  • Deb Little
    Deb Little Jul 19, 2017

    I just tried this & it worked, amazing ??

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I had the same issue with my dc25. It sems that over time, tension put on the power cord pulling it too tight or vacuuming too far from the wall plug caused the cord inside the power switch assembly to not only pull the switch connections too tight, but also dislodged the power cord from its plastic molded channel that routes it behind and out of the way of the switch operation and their associated connectors. I reseated the power cord in its designed channel, allowing enough slack in the wires as to not put tension on the switch connectors and our dc25 is back to perfect operation.

Posted on Mar 02, 2013

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Hi there,

I'm sorry to hear you're having difficulties with your DC25. If the switch doesn't seem to be working correctly, I'd encourage you to get in touch with us directly so we can help resolve this. If a repair is necessary, this should be covered by our 5-year guarantee, as long as the machine has been used in accordance with the terms and conditions listed in the user guide - all you need is a copy of your proof of purchase.

You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US) - it'll help if you have the machine to hand when you call.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Posted on Feb 23, 2012

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Posted on Jan 02, 2017

Dysonteam
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SOURCE: Dyson DC25 upright not standing upright

Hi its Darran at Dyson.

So that we can help resolve, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US). It sounds as though your stabiliser has come out of place and one of our advisors should be able to help you pop this back in.

Kind regards
Darran
Dyson Customer Service

Posted on Apr 19, 2010

Dysonteam
  • 167 Answers

SOURCE: Dyson Upright DC25 will not work

Hi its Darran at Dyson.

Sounds as though the switch is faulty. your machine shoudl still be under guarantee. If this is the case, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US). Please ensure you have your serial number and proof of purchase available when calling.

Kind regards
Darran
Dyson Customer Service

Posted on Apr 27, 2010

  • 183 Answers

SOURCE: whistling noise on dc25 Animal

there may be a small cut in the tube or there is something stuck restricting the suction check all hoses

Posted on Jul 28, 2010

  • 101 Answers

SOURCE: Dyson DC25 rotating brush doesnt work

There is a reset button on the side of the brush bar head. Press it.

Posted on Dec 20, 2010

  • 1 Answer

SOURCE: My dyson dc25 pipe has lost suction..is something ...

We had the exact same issue. Turns out my wife had inadvertantly sucked up a magnet that was the same size ans the tube. Hold the tube up to a light source. If you cannot see any light, there is something stuck in it. To dislodge the item, stretch out a wire hanger and run it through the tube. It should lislodge the item. Dyson's are great but are very tempermental!

Posted on Jan 25, 2011

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1 Answer

Button will not stay down


Hi Dorothy, it's Jack at Dyson.

To ensure DC25's on/off switch works correctly, make sure you're pressing it downwards firmly. This will ensure the machine remains running and also activates the brush control swich - so when the machine is reclined into the vacuuming position, the motorised brush bar will rotate for effective carpet cleaning.

If you feel there is an actual fault with the switch we'd be happy to take some further details. Please contact the Dyson customer Helpline directly at 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).


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The button is spring loaded so it will pop up and down everytime you press it. The button is fine if its springing.

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Dyson dc25 power switch wont stay on


Hi Chett,

I'm sorry to hear you're having difficulty with your DC25. If the switch doesn't seem to be working correctly, I'd encourage you to get in touch with us directly as we'd appreciate the opportunity to provide further assistance.

You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US). Please have the machine to hand when you call, so one of our advisors can run through some troubleshooting with you.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

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Dyson DC25 Animal Cleaner Head Stays Off the Floor


Hi there,

I'm sorry to hear you're having difficulties with your DC25. I'm sure we can help resolve this - please give us a call free on 1-866-693-9766, or email us at askdysonUS@dyson.com so we can provide assistance.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

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