Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

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Dyson filter collecting dirt and not going into canister

Posted by Anonymous on

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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SOURCE: Dyson collecting debris/hair, ect on top of hepa filter?

Called Dyson today about the cyclone canister clogging in my DC17 Animal. Turns out it's a problem with the black rubber gasket in the bottom of the canister. This also causes the HEPA filter to get lots of dirt and debris on top of it. They are sending me a new Cyclone canister with the corrected gasket. This will prevent anything but small particles of dust from entering the top of the cyclone and the HEPA filter should no longer collect all that stuff. Hope so!

Posted on Oct 29, 2009

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  • 25 Answers

SOURCE: Dyson DC07 vacuum.

you have to remove the hose and wand then you can get to the clip that holds the canister on the machine and with a screw driver gently prise it of the machine

Posted on Sep 05, 2008

blueextc3221
  • 15935 Answers

SOURCE: Dyson Animal

Obstruction in the hose?
Your vac has developed a hairball possibly.... when a piece of flexible media ie.... cardboard, plastic etc... gets lodged in the hose, and begins collecting hair & dust to the point it no longer has enough draft to pull debris from the floor.
Here is a video that you may find useful
http://video.aol.com/video-detail/dyson-not-picking-up-dirt-no-suction-how-to-repair/2334249387


PS I Thought DYSONS were guranteed to NOT lose suction? What a RIP!

Posted on Jan 06, 2009

  • 142 Answers

SOURCE: Dyson won't pick up heavier particles -

check the hose line from the base to inlet of the canister, there may be a blockage, like hair or plastic (i had a lego block and hair)

clear obstruction, and check the belt.
hope this works !

Posted on Jan 30, 2009

  • 1 Answer

SOURCE: soinds weird

dysons web site has an online area where you can walk through common problems like this:
http://www.dyson.com.au/support/help.asp?article=2&product=DC18-ALLFLOORS-AU

Posted on Apr 06, 2009

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1 Answer

Dirt is collecting in filter not in tube


Hi Deanna, it's Jack at Dyson.

Dyson cyclone technology is engineered to keep dust and debris away from the pre-filter. If a large quantity of dust is getting through to the filter, it sounds like part of the system is missing, or may have been replaced incorrectly.

To help us determine what may be causing this we'd appreciate the opportunity to take you through a few quick troubleshooting checks over the phone, when you have your machine to hand. Please call the Dyson Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

We'll look forward to speaking with you.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Nov 27, 2013 | Dyson DC25 All Floors Bagless Upright...

3 Answers

Dirt is being trapped in the filter area instead of canister.


The canister has a filter as well. It needs to be replaced or cleaned. A damaged canister filter will feed dirt into the HEPA filter. (and the motor)
An improperly installed filter can allow dirt to bypass the canister filter and collect in the HEPA filter.
I suggest a new canister filter and then clean it carefully every week.
Here is a list of the filters for your vacuum.

Apr 16, 2010 | Eureka 5893AVZ Bagless Upright Cyclonic...

1 Answer

Dirt does not collect in container....collects in filter area


Small Filter at bottom of cannister may be clogged. Not letting enough suction draw dirt down.

Dec 22, 2009 | Eureka 5856BVZ Boss Bagless Upright...

1 Answer

Our dog urinated on the machine. We cleaned both filters & plastic areas. Some might have gotten into the motor housing since it still smells terribly when turned on. Please advise


Place a Febreze sheet in the canister/dirt bin where the dirt collects. Let it spin around in there whilst you're using the machine. The fragrance will be spread throughout the vacuum cleaner. If that still doesn't work, you can always replace your filter - just call the Dyson Helpline and biuy a new one.

Jul 10, 2009 | Dyson DC07 Bagless Upright Cyclonic Vacuum

2 Answers

Dyson collecting debris/hair, ect on top of hepa filter?


Called Dyson today about the cyclone canister clogging in my DC17 Animal. Turns out it's a problem with the black rubber gasket in the bottom of the canister. This also causes the HEPA filter to get lots of dirt and debris on top of it. They are sending me a new Cyclone canister with the corrected gasket. This will prevent anything but small particles of dust from entering the top of the cyclone and the HEPA filter should no longer collect all that stuff. Hope so!

Feb 09, 2009 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

Dyson won't pick up heavier particles -


check the hose line from the base to inlet of the canister, there may be a blockage, like hair or plastic (i had a lego block and hair)

clear obstruction, and check the belt.
hope this works !

Jan 30, 2009 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

Dyson Animal


Obstruction in the hose?
Your vac has developed a hairball possibly.... when a piece of flexible media ie.... cardboard, plastic etc... gets lodged in the hose, and begins collecting hair & dust to the point it no longer has enough draft to pull debris from the floor.
Here is a video that you may find useful
http://video.aol.com/video-detail/dyson-not-picking-up-dirt-no-suction-how-to-repair/2334249387


PS I Thought DYSONS were guranteed to NOT lose suction? What a RIP!

Jan 06, 2009 | Dyson DC07 Animal Bagless Upright Cyclonic...

5 Answers

Dyson DC17 Animal


I have the same problem with my Dyson dc17...there is dog x2 hair collecting in the 'cylinders' just underneath the purple cap on top of the cyclone/canister. And i can see twisted 'braids' of hair coming out of each pea-size hole. I called Dyson's Support number and after they asked a few questions about the round filter (tell them you clean it every month or so), the representative told me that you should not see anything collecting on top of your filter located at the base of the canister (mine was covered with dog hair, etc.). They told me that nothing larger than minute dust particles should be there...which eventually travel into the purple cap. They said the cyclone canister has since been redesigned to correct the faulty rubber seals, etc., and they are going to send me a whole new cyclone/canister within a week or so. so call Dyson directly before you try to get inside "the purple chamber"...I know I could not figure it out! 

Oct 02, 2008 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Not sucking up


http://www.geeksquad.fixya.com/ThreadView.aspx?prdid=34218&thid=565461
Not sucking up
Posted by Smudge935 on May 02, 2008
Hi, I have a Dyson DC05 and initially it sucks up ok then stops. On investigation the dust particles are ending up in the pre-motor filter instead of the canister.
I have checked for blockages, and cleaned filters. Any ideas????


Hello,
I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure.
Something is blocking the path of the dirt to the canister and it should not be going directly to the motor filter (diverter valve) that is supposed to be a backup just in case. So that the motor does not burn up, please check with you local vacuum cleaner dealer for a schematic or a product breakdown.

So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions.
http://www.dyson.com/homepage.asp
Contact Us
1-866-MY-DYSON
(1-866-693-9766)

Dyson Customer Care is available 7 days a week.
· Mon - Fri: 7am - 8pm, CST
· Saturday: 8am - 6pm, CST
· Sunday: 9am - 6pm, CST
questions@dyson.com
Don – The Vac Man
Go Ahead. Use Us.

May 02, 2008 | Dyson DC05 Cylinder Bagless Canister...

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