Question about Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

How to reset dyson 24

The brushbar does noy turn

Posted by Anonymous on

1 Answer

  • Official Brand Answer
  • 2,572 Answers

Hi there,

To reset your DC24's brushbar, please follow the steps shown in the video below. This should resolve the issue, but for any further assistance or advice please visit www.dyson.com and click on 'Support', or call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Posted on Feb 20, 2012

6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: Dyson DC 25 Ball - no power to motor

Same problem here. We noticed a loss of suction for about 5 minutes and the suction stopped. Beater bar still rotates but ZERO suction.

Posted on Apr 18, 2010

VacuumRepair
  • 438 Answers

SOURCE: Dyson hose suction strong...when using the brush

Hello,

There are several things that this could be. Probably the most common problem that we see when customers come in with this problem is actually a fairly simple problem to fix. Here are just a few things that this could be.

The fist possible problem sounds like the most probable to me, just because of the fact that you said you had just replaced the clutch, and therefore you had to remove the bottom sole plate. This is a VERY common problem actually.

Possible Problem #1. The first problem is extremely common. In fact, we probably see between 2-3 of these problems every week. It mostly happens after people take the bottom plate off the vacuum cleaner2_bing.gif in order to clean the roller brush. What happens is when they reinstall the bottom plate, they put it on on incorrectly. It's actually very easy to do. When the bottom plate (soleplate) is installed wrong, there will be a gap between the bottom plate, and the agitator housing, or the purple tray the roller brush sits in. This will cause the soleplate to be a few inches higher off the ground then it should be, preventing the brushes from even hitting the carpet. This makes it seem to the user that vacuum has lost suction power because without the brushes hitting the carpet, the machine will not pick up very well on floors, but when they use the attachment hose there's plenty of suction power.

Here's a picture of the WRONG way to install the bottom plate. Notice the gap in between the two housings:


9739790.jpg
Here's another picture, that is the RIGHT way to install the soleplate:


8b953d0.jpg
I would say probably 6 times out of 10 this is the problem with the customers machine. If you checked the soleplate and it is installed correctly, move on to the second possible problem.

Possible Problem # 2. Turn the vacuum cleaner2_bing.gif upside down so the brush roller is facing upwards. I found the easiest way to work on it is to put it on a counter top or work bench. On the left hand side behind the roller brush you should see a flexible transparent hose that goes from the motor to the agitator housing. This hose actually has a lot of strain on it when the vacuum cleaner is in the reclined position. When the first few series of Dyson DC07 models came out, they didn't make this hose long enough, so when the vacuum was in the reclined position, it would put too much stress on the hose, and cause the hose to actually crack, usually right where the end of the hose that goes into the agitator housing. Examine your hose and see if you have any visible cracks in this hose. If you need to you may just remove the entire hose assembly by pulling on it. It will easily come right out of the machine so you can inspect it better. Here's a picture of where the hose usually cracks:


54cb5e5.jpg
This would also explain why the vacuum works fine when using the attachments, but not on the floors. The attachment hose uses a different suction channel, and when the machine is in the upright position, no suction goes through this hose. If you do find a crack in this hose, the this hose needs to be replaced. Here's a direct link to that hose on our GoVacuum website.
Dyson DC-07 & DC-14 Upright Replacement Internal Hose Part # 904219

Possible Problem #3. I would suspect that this may not be the problem, but if neither of the solutions above worked, then try this one. Dyson's in general are prone to clogging. There are a few clog ports throughout the vacuum cleaner that were added there due to Dyson prototypes becoming clogged at these points. Here are pictures of how and where to check for these clogs. Simply remove the suction port covers at both of these locations:


8b33cd4.jpg

be63721.jpg

If you are getting suction power from the hose, but the vacuum still doesn't pick up on the floors, I think that these solutions should fix your problem. If you just replaced the clutch mechanism, the roller brush should be fine, but turn the vacuum over on it's side and make sure that the roller brush is actually spinning while it's on carpet mode. If none of these problems fixed your Dyson, please use the Clarification Request, or leave another comment here on the Fixya repair page, and I'll be happy to further diagnosis the vacuum cleaner with you.

I hope this was helpful to you. If so, please be sure to rate the repair as helpful by clicking the thumbs up icon in the top of the repair page. This is what keeps Fixya repair professionals like myself continue posting these detailed repair solutions for free. We really do appreciate when someone recognizes the work you've done. Thank you very much,

Posted on Apr 23, 2010

BElectric
  • 1140 Answers

SOURCE: On the piece that covers the brushbar and motor

In theory, yes. If the brushbar isn't held firmly, then the belt isn't running smoothly which puts more strain on the motor. This can cause the motor to get hot very quickly which will trip the thermal overload protection.

After it switches off, do you have to wait several minutes before it will turn back on?

Posted on Oct 13, 2010

  • 1 Answer

SOURCE: Hello! Help!! The brushbar

Sorry this is not a solution. But after reading your problem and other people with the same problem, i just wanted to say i have a Dyson DC24 ball and have only had it 1 year and the exact same thing has happend it is spotless inside and out including the pipes and brush bar, still no matter how many times i press the reset button it still wont spin. I am going to go back to a Hover because im fed up with this piece of **** Dyson! sorry but wasnt there a time when things where built to last! I am now using an ancient Hover junior which is the spare vacume cleaner we keep in the cupboard. Dyson LOL.

Posted on Jan 03, 2011

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: where is the reset for

    Hi there,

    I'm sorry to hear you're having difficulties with your Dyson vacuum cleaner. The DC07 Animal does not have a reset button for the brushbar, so your machine may be a different Animal model. So we can determine which Dyson you own, and offer the support you need as quickly as possible, please get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

    Kind regards,

    Jack
    Dyson Online Customer Support

    Posted on Sep 27, 2011

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    Where is reset button on dc 24


    Hi there,

    Your DC24 is equipped with a sensor which shuts off the brushbar if something jams it. After you've checked the cleaner head for any obstructions, and cleared any threads or hair from around the brushbar, you should be able to reset your machine as shown in the video below.

    You may also want to refer to our online Support guide:

    http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

    Please note, the brushbar will never rotate when the machine is standing upright, so make sure you recline your DC24 into the vacuuming position before testing it.

    This should resolve the issue, but if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

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    http://www.dyson.com

    Apr 19, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    My dyson 24 .....brushes will not stay on when vac.ing carpets


    Hi there,

    Your DC24 is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset the machine as shown in the video below.

    You may also want to refer to our online Support guide:

    http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

    This should resolve the issue, but if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

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    Dyson Online Customer Support
    http://www.dyson.com

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    Can't release brush head on dyson dc24


    Hi there,

    I'm sorry to hear you're having difficulties with your DC24. The red button you're referring to is the brushbar motor reset button; the catch to release the brushbar is on the underside of the cleaner head.

    To clean any threads or hair from the brushbar, please follow the steps shown in the video below.

    I hope this helps - if you'd like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

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    Dyson Online Customer Support
    http://www.dyson.com




    Feb 18, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

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    Roller brush will not work on my dyson 24


    Hi there,

    Your DC24 is equipped with a safety device which shuts off the brushbar if something jams it. Once you've checked the cleaner head for any obstructions, and removed any threads or hair from around the brushbar, you should be able to reset the machine. To do this, please follow the steps shown in the video below.

    This should resolve your issue, but for any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can help.

    Best wishes,

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    Feb 09, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    Have a dyson 24 rollers not spinning - I have checked for hairs etc but still not working. Do you have any suggestions


    Hi there,

    I'm sorry to hear you're having difficulties with your DC24. Your cleaner is equipped with a safety device which shuts off the brushbar if it gets tangled with a rug fringe, shoelace etc. After making sure the brushbar is free of threads, hair or other obstructions, you'll be able to reset the cleaner and get the brushbar running again. The easiest way to do this is to follow the steps shown in our online support guide:

    http://www.dyson.co.uk/support/help.asp?article=1502&product=DC24-ALLFLOORS

    Use something like the eraser-end of a pencil to depress the reset button, and make sure you push it in firmly until you hear an audible 'click'.

    Please note, the brushbar will never rotate when the cleaner is standing in the upright position, or if you've turned it off using the silver brush control switch located next to the red on/off switch.

    By following these steps, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action.

    Kind regards,

    Jack
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    Sep 09, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    DC24. Why won't it turn on?


    J Luke, it's not fully clear what the issue is - no power at all, or that the brush won't spin. The manual can be found here (
    https://www.dyson.co.uk/medialibrary/Files/Dyson/Support/downloads/UK/floorcare/Manuals/DC24_Manual.pdf ) and a Dyson graphic for resetting the brushbar is here (
    Reset brushbar ) A very common issue that a lot of people don't pick up on from a first perusal of the manual is that the brushbar will not spin when the vacuum is in a full upright position (this is what switches the suction over to the handle/wand, and no use spinning the brush with no suction, so it turns off). You may want to try again with the vacuum back inclined from upright. There are some models where part of resetting the brushbar after a blockage is to press the brushbar switch (grey switch next to main power switch according to forums, though not pointed out in the manuals) several times.

    Other forums say that if something has actually failed, it's a PCB about 1% of the time and the actual brushbar motor the other 99%. That swap would go into a lot more detail than likely needed here.

    Good Luck!

    Dec 26, 2009 | Dyson Vacuums

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