I have a Zen Vision M 30 CB player. It had worked on at least two different computers until recently. Now, when I plug it in, it is not recognized on my computer. I am running XP Home w/SP2. I have a powered USB hub-when I plug the player in, the hub does not light, so I know it is not seeing the device. I have tried other devices in the same hub slot and they work fine. I also shifted the connection to a USB port on the computer itself (expansion card) - still no luck. I also can't seem to get it to reset. Obviously, I can't solve this by updating the firmware, since the computer doesn't see the player to allow the download. Apparently the songs on it already are still fine, I just can not seem to get it recognized. Any thoughts on a fix would be appreciated.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
I had the same problem with my Zen MicroPhoto. I finally found a simple
--Go to your computer's Device Manager (with your player plugged in)
--Find your MP3 player under Portable Devices
--Right click on your player and click Uninstall
--Unplug your player from your computer when the uninstall finishes
--Plug your player back in to your computer
--Vista will automatically reinstall the driver, and your player should appear in My Computer
I have no idea what causes the players to suddenly quit working, but I'm glad I finally found an easy way to fix it.
I was having the same issues with my Zen Vision M : 30 G.
It was not recogznized on any computer, and when I turned it on after having it off for a large amount of time (24 hours), it would rebuild half way before completely turning on.
I did a TON of research and found nothing but I finally got my Zen to work by trial and error. This is how I did it:
Download the MP3 Recovery tool on the Creative Support Website.
Make sure that the MP3 player is at least half charged.
Turn on the mp3 player, holding the on power switch in the ON position. (Very important to hold the Power switch!)
While holding down the Power switch, reset the Zen by inserting a small object into the hole at the bottom (thumbtack, wire, earring).
A menu will appear: Clean Up, Format (All), Reload OS/Firmware, and Reboot.
I chose Clean Up first and this did not work for me so then I Format. It will remove all of your data on your Zen.
After Formatting, Reboot your Zen and plug it up to your computer.
Run the MP3 recovery tool again.
The Firmware should recognize your Zen, and once installed, so should your computer.
I hope this helps!
I'm having the exact same problem. My zen is 'charging' but isn't detected anywhere on my pc and I'd leave it charging for days but nothing happens. I've tried different usb ports, reinstalling the software several times but nothing. I recently reinstalled Windows and with my new pc my Zen cannot work on it for some reason?! I put previous files from my old pc onto my Zen hoping that I could transfer them onto my new Windows pc but I fear I've lost the data on my Zen completely. Arggh, any suggestions guys? Please..x
Mine did this too, and I have the exact reason why.
If the first solution didn't work for you (as it didn't with me), follow these instructions
Connect your Zen to the computer
-On your computer, click start, then control panel
-Click on Add Hardware
-Go through this until it shows you a list of things recently added, Creative Zen should be up top somewhere (mine was) with a yellow question mark as the icon
-Click it and have it install it
-When a list pops up asking you if you want to have it do it just this once, or everytime without asking CLICK ON EVERYTIME. Tis is what stopped it from connecting to your computer.
The drivers were not installed.
If that doesn't fix it trythe USB cable Screen Doesn’t come on anymore http://www.anythingbutipod.com/forum/showthread.php?t=18859 If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."
Try a different USB cord if you have one and plug it in to a desktop computer (not a laptop). Leave it plugged in for a while and the battery might be charged enough to display the screen (happened to me on my zen vision M and this fixed it)