Question about Office Equipment & Supplies
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
SOURCE: ERROR: Paper Output Jam
HI i just recently 5 min ago fixed this problem.....I tried for days. Most likely something like in my case a small bobby pin fell in the back tray and went into the machine. Some people turn the machine upside down and shake it to get whatever it is out.. nothing fell out of mine when i tried this.. I had to take off the left side of the machine panel ,,,2 screwss in the back and pry down and outward there are 2 screws in the front as well under the silver corner push downward on edge.
I held a piece of paper in front of the front roller and revese fed it into the machine by turning the exposed "wheel " on the left side. You have to guide it through lift up top to see in there as the paper goes under the white rollers. At this point the paper may jam so look inside top at the white rollers about an inch from the right there is a small rectangle shaped hole in there is a black plastic part that part needs to be lifted with a paperclip so the paer can be feed under it,,,,at that point is when the paper i was reversing pushed out a bobby pin.....now mine works great again......main thing here is there mostlikley is something clogged in there,,blocking the paper.........also check you paper that gets stuck my paper kept having a bend in it where it jammed and thats where the pin was in there.
Posted on Jan 02, 2009
SOURCE: HP 7680 paper jam
I spent 21/2 hours with the HP tech support - with their recomendation to upgrade my 14 month old computer to the bigger model because the screen reads "paper jam". I have had this printer replaced once already, 1 week after I received it for a defective doc feeder. I decided to take things into my own hands - First of all, no paper was ever located in the paper jam area. Several soft resets by shutting down for 20+ seconds, then pressing #6 at start up resulted in any improvement - the screen continued to read "paper Jam....." the HP tech was unable to offer any practical suggestions.
I turned the machine upside down after removing the document feeder and examined the rollers at the back of the rear tray where the paper jam was supposed to be. I noticed that there was some black residue on the gears and although the machine was off and unplugged - the rollers / gears would not roll freely and seemed to get stuck. I cleaned them thoroughly with an old but clean toothbrush and water. (don't grease the gears - I've heard it eats the plastic) - until the rollers would freely roll when I moved the gray rubber rollers.
Returned the machine to correct position - and turned it on - "paper jam" message returned but the machine was sounding different than it had - so I did another soft reset (unplug from wall and printer for 20 seconds, then holding #6 for a few seconds while plugging back in and now I can print. The printer went through its maintenance cycle and did a realignment. I can print and everything is working fine at this time.
I hope that this will help someone. I couldn't find any information on how to repair the printer and HP seems to be all about producing junk and convincing you to "upgrade" at a cost of $2-300. When this one does finally go - I won't be buying an HP!
The 7680 jams a lot and the document feeder has a lot to be desired. It has trouble feeding straight and if there is a jam anywhere in the machine - it is always difficult removing the paper without tearing it and creating more problems and waste of time.
Posted on Apr 10, 2009
Check side ADF grips are correctly setup, paper tray is not mis-aligned, remove if poss, and replace to check.
check you printer's properties paper size is set correct for the paper used,
open the back door check for loose particles or paper,
4 x Feed rollers in the back, revolve and clean with distilled water.
wait till dry, try printing again
Disconnect the power cord from the product.
Press and hold # and 3 while reconnecting the power cord.
When reset displays, release both buttons.
Try printing again.
Hope this helps
Posted on Apr 16, 2009
Based on encouragement from olsnake above, I fixed it easily. It definitely WAS the encoder wheel (a thin clear plastic disk printed
with timing marks) on the left side of the paper-feed roller, as you look at it from the front. This wheel provides motion feedback to the paper feed control software. If the disk is detached/loose, the device thinks the paper feed roller is stuck or impeded, and thus gives the annoying error.
What I did:
1) Remove the scanner assembly (it comes off with a few screws, and is a totally separate unit; The printer works with it completely disconnected (after it complains that the scanner is malfunctioning). Beware that you don't break off the little control panel. Or you can be safe and remove the one screw holding it on, by prying off the 'HP OfficeJet...One" plastic cover.
2) Once you have removed the scanner assembly:
at the left side you will see three white plastic gears meshed together; the farthest one is covered in a circular black
plastic cover. With some care you CAN remove this cover without any additional screwdriver work.
3) in my case (and most others I bet) the thin disk was detached from the gear to which it should be attached. I just shoved it back on, so it was tightly mated to its white gear. You should also ensure that the clear disk goes through the optical sensor at the bottom (mine was).
4) I did not bother to replace that cover, if you can do it, good for you.
5) Test, and reassemble.
This is about the WORST product engineering imaginable. But I have a working printer again!
Posted on Jan 17, 2010
Tips for a great answer:
Sep 04, 2015 | HP Office Equipment & Supplies
May 14, 2008 | HP Color LaserJet 2600n Printer
Mar 19, 2010 | HP PSC 1610 All-In-One InkJet Printer
Mar 18, 2009 | HP OfficeJet 6210 All-In-One InkJet...
Mar 12, 2009 | HP PSC 1315xi All-in-One Printer
469 people viewed this question
Usually answered in minutes!