Question about Epson Stylus Photo RX620 All-In-One InkJet Printer

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RX620 cartridge carriage off the guide rail

This is a printer that I purchased on Ebay. I am familiar with its operation as I have had one for years. Aooarently this one had some foreign objects pushed inside, likely by children, as I found a spool of thread in the back--also a lot of loose thread all balled up. I guess the objects somehow unseated the cartridge carriage and now it will not move all the way to the right which is necessary for printing, etc. Question is--how do I get the carriage back on its rails?  It has 2 plastic 'claws' at each back corner that are supposed to be gripping the guide rail.

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HI-

Unfortunately there is no way because if you will move it manually, it will damage the sensor for the cartridges. Try using a ruler or any flat object that will lock the cartridge cover by pushing it down. if all fails call manufacturer @ 562-276-4382

Hope this helps

Posted on Oct 31, 2008

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In this particular printer, this Error is described as Cartridge Home Position error. Try the steps that I am giving you:---- 1.Turn off and unplug the printer from the power supply.
2.Remove any paper.Buy a can of compressed air from an electronics shop or computer store. Use the compressed air (Not a vacuum!!!) to blast out any dust bunnies, paper particles and debris. (Don't do this with the cartridges removed as you're likely to fill the printhead with air!!)Use isopropyl alcohol and a cotton swab (Qtip) to clean the plastic strip that runs the length of the guide rail (the metal rail that the cartridge carriage moves along), it may be contaminated with ink and debris.Remove and reinsert the ink cartridges inside the cartridge carriage to ensure that they're connecting properly.
3.With the power off, carefully slide the print head (carriage) to the center of the guide rail. You should not have to force it! (There will be some light resistance but it should move quite easily by gently pushing on it with your finger.)
4.Close all the access doors, plug it back in, connect your USB cable and turn on the power.As it runs through the initialization, the printer should sense that the carriage is out of position and automatically move it back to where it should be.

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In this particular printer, this Error is described as Cartridge Home Position error. Try the steps that I am giving you:---- 1.Turn off and unplug the printer from the power supply.
2.Remove any paper.Buy a can of compressed air from an electronics shop or computer store. Use the compressed air (Not a vacuum!!!) to blast out any dust bunnies, paper particles and debris. (Don't do this with the cartridges removed as you're likely to fill the printhead with air!!)Use isopropyl alcohol and a cotton swab (Qtip) to clean the plastic strip that runs the length of the guide rail (the metal rail that the cartridge carriage moves along), it may be contaminated with ink and debris.Remove and reinsert the ink cartridges inside the cartridge carriage to ensure that they're connecting properly.
3.With the power off, carefully slide the print head (carriage) to the center of the guide rail. You should not have to force it! (There will be some light resistance but it should move quite easily by gently pushing on it with your finger.)
4.Close all the access doors, plug it back in, connect your USB cable and turn on the power.As it runs through the initialization, the printer should sense that the carriage is out of position and automatically move it back to where it should be.

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Try this to get rid of the error:

Service error 5100 is a carriage home position error.

Turn off and unplug the printer from the power supply.

Remove any paper.

Buy a can of compressed air from an electronics shop or computer store. Use the compressed air (Not a vacuum!!!) to blast out any dust bunnies, paper particles and debris. (Don't do this with the cartridges removed as you're likely to fill the printhead with air!!)

Use isopropyl alcohol and a cotton swab (Qtip) to clean the plastic strip that runs the length of the guide rail (the metal rail that the cartridge carriage moves along), it may be contaminated with ink and debris.

Remove and reinsert the ink cartridges inside the cartridge carriage to ensure that they're connecting properly.

With the power off, carefully slide the print head (carriage) to the center of the guide rail. You should not have to force it! (There will be some light resistance but it should move quite easily by gently pushing on it with your finger.)

Close all the access doors, plug it back in, connect your USB cable and turn on the power.

As it runs through the initialization, the printer should sense that the carriage is out of position and automatically move it back to where it should be.

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Service error 5100 is a carriage home position error.

Turn off and unplug the printer from the power supply.

Remove any paper.

Buy a can of compressed air from an electronics shop or computer store. Use the compressed air (Not a vacuum!!!) to blast out any dust bunnies, paper particles and debris. (Don't do this with the cartridges removed as you're likely to fill the printhead with air!!)

Use isopropyl alcohol and a cotton swab (Qtip) to clean the plastic strip that runs the length of the guide rail (the metal rail that the cartridge carriage moves along), it may be contaminated with ink and debris.

Remove and reinsert the ink cartridges inside the cartridge carriage to ensure that they're connecting properly.

With the power off, carefully slide the print head (carriage) to the center of the guide rail. You should not have to force it! (There will be some light resistance but it should move quite easily by gently pushing on it with your finger.)

Close all the access doors, plug it back in, connect your USB cable and turn on the power.

As it runs through the initialization, the printer should sense that the carriage is out of position and automatically move it back to where it should be.

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Hi there, service error 5100 is a carriage home position error.

Turn off and unplug the printer from the power supply.

Remove any paper.

Buy a can of compressed air from an electronics shop or computer store. Use the compressed air (Not a vacuum!!!) to blast out any dust bunnies, paper particles and debris. (Don't do this with the cartridges removed as you're likely to fill the printhead with air!!)

Use isopropyl alcohol and a cotton swab (Qtip) to clean the plastic strip that runs the length of the guide rail (the metal rail that the cartridge carriage moves along), it may be contaminated with ink and debris.

Remove and reinsert the ink cartridges inside the cartridge carriage to ensure that they're connecting properly.

With the power off, carefully slide the print head (carriage) to the center of the guide rail. You should not have to force it! (There will be some light resistance but it should move quite easily by gently pushing on it with your finger.)

Close all the access doors, plug it back in, connect your USB cable and turn on the power.

As it runs through the initialization, the printer should sense that the carriage is out of position and automatically move it back to where it should be.

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Please remember to rate other users who assist you for free :)
Service error 5100 is a carriage home position error.

Turn off and unplug the printer from the power supply.

Remove any paper.

Buy a can of compressed air from an electronics shop or computer store. Use the compressed air (Not a vacuum!!!) to blast out any dust bunnies, paper particles and debris. (Don't do this with the cartridges removed as you're likely to fill the printhead with air!!)

Use isopropyl alcohol and a cotton swab (Qtip) to clean the plastic strip that runs the length of the guide rail (the metal rail that the cartridge carriage moves along), it may be contaminated with ink and debris.

Remove and reinsert the ink cartridges inside the cartridge carriage to ensure that they're connecting properly.

With the power off, carefully slide the print head (carriage) to the center of the guide rail. You should not have to force it! (There will be some light resistance but it should move quite easily by gently pushing on it with your finger.)

Close all the access doors, plug it back in, connect your USB cable and turn on the power.

As it runs through the initialization, the printer should sense that the carriage is out of position and automatically move it back to where it should be.

Good Luck.

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Best Answer - Chosen by Voters Service error 5100 is a carriage home position error.

Turn off and unplug the printer from the power supply.

Remove any paper.

Buy a can of compressed air from an electronics shop or computer store. Use the compressed air (Not a vacuum!!!) to blast out any dust bunnies, paper particles and debris. (Don't do this with the cartridges removed as you're likely to fill the printhead with air!!)

Use isopropyl alcohol and a cotton swab (Qtip) to clean the plastic strip that runs the length of the guide rail (the metal rail that the cartridge carriage moves along), it may be contaminated with ink and debris.

Remove and reinsert the ink cartridges inside the cartridge carriage to ensure that they're connecting properly.

With the power off, carefully slide the print head (carriage) to the center of the guide rail. You should not have to force it! (There will be some light resistance but it should move quite easily by gently pushing on it with your finger.)

Close all the access doors, plug it back in, connect your USB cable and turn on the power.

As it runs through the initialization, the printer should sense that the carriage is out of position and automatically move it back to where it should be.

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