Question about Water Heaters

3 Answers

A.O. Smith Water Heater Problems

Ever since the Gas company Nipsco changed the Gas Meter on the outside of my home, because of 2 gas leaks on the meter, and had to shut off the gas to my home and then come in my home to start everything back up, my gas water heater does not produce enough hot water. On top of that, the Nipsco guy even broke the thermostat button to the water heater. I did report this. The problem is now that the hot water stays hot for so long and then starts to get cold. What did they do to my water heater? It was working perfect until this happened.

Karen

Posted by on

  • 2 more comments 
  • kdavis302 Oct 30, 2008

    Did you mean the temperature settings, because I did turn that to hot, even though the knob was broken by Nipsco, but I am still running out of hot water.



    Karen

  • kdavis302 Oct 31, 2008

    Thank you for getting back with me. I wanted to let you know the model# ( KGA 20 910 ) cap U.S gal 30 ser no MM83-34158-Z99 gas type NAT BTU/HR input 40000. AO Smith Permaglas Glass lined Water Heater. I hope this helps. I am so tired of my hot water running out and I have to wait for the water to get hot again. Hope you can help me here. I am still waitng for Nipsco to get back with me on this matter as well.



    Thank you,

    Karen

  • kdavis302 Nov 02, 2008

    I am so glad you found out what could be the problem. I sure will call them up and let them know to get out here and fix this problem that they created. I am going to get on that Monday morning, plus Nipsco is taking too long to get back with me on this problem anyway. I will surely let you know when they get this problem fixed. Thank you so much for helping me with this.



    Karen

  • kdavis302 Nov 03, 2008

    You are very much welcome.



    Karen

×

3 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I have a AO smith water heater and the flame is very big and yellow can the control be bad ?

Posted on Nov 21, 2011

Ok here is how a heater works - there is a high setting cut out and a low settin cut out. The cycle is as follows. The water heater first heats to a preset temperature , say 120 degress. You draw water and the temp in the tank drops to say 90 degrees at which point it fires again- sensing that if it doesn't you will run out of water.I think that this setting has been set too low to say 75 degrees and you get cooler water because the heater cannot catch up. You must find this control in book at set the differential to twenty degress.This will stop you from running out of hot water.Just for the record less reputable companies will do this on purpose over a coulpe visits adn tell you the heater is failing and must be replaced. Get a book. In the mean time I need your model # so I can find this setting for you.Wait to hear from you. Allen

Posted on Oct 31, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that gotĀ 5 achievements.

    Governor:

    An expert whose answer gotĀ voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 104 Answers

Someone has messed with the differential setting - so the water heats to correct temp but cools too low before coming on. get book -easy fix

Posted on Oct 26, 2008

  • 3 more comments 
  • 42windowman Oct 30, 2008

    so how are you doing?cannot help if you do not respond.

  • 42windowman Oct 31, 2008

    That post was by me 42 windowman and it could be that the meter is not letting enough gas through as well.Again Wait to hear from you.

  • 42windowman Nov 01, 2008

    Thanks I will work on it - hang in there

  • 42windowman Nov 02, 2008

    ok here is your problem - the regulator they put in has not been adjusted properly and your hot water heater is slow to heat up because it is on a low flame . Call them up- tell them to get their asses moving ,New crew not same as before, also tell them and you want the supervisor to inspect work and sign it off as being properly repaired. Make sure they repair all damage and document it. Take pictures right away of damaged switch.Email them every day - call them everyday. You are a client that deserves service.You pay for their service , do not pay a dime until it is resolved and tell them so. Send registered letter and advise that a copy has been sent to your lawyer as well. When they do service it and they will very quickly- have a couple witnesses there. If you have a camcorder- put it in hiden area of room and set to record just before they arrive -point it right at where they have to work. Next mark valve with marker in visible spot and take picture. If they say they changed it again and mark is still there-you are being cheated.Keep all reciepts and start file. Rember at this point you have to let them know you mean business. Let me know how it goes. Allen

  • 42windowman Nov 02, 2008

    Thanks so - much for rating me-best of luck. Just for the record if you document when you contact Any Service department from start to finish -until all is solved, it gives you absolute proof. Cheers

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I'm in the same boat with a Reliance 606 and it


Copy following links: Maybe bad gas control valve thermostat if something got stuck in the valve after they replace gas meter. Or the thing quit working coincidentally when gas company visited.
http://waterheatertimer.org/How-to-troubleshoot-gas-water-heater.html#intellivent
http://www.thetankatwaterheaterrescue.com/forums/forum3/
http://waterheatertimer.org/How-to-replace-thermostat-on-gas-water-heater.html
http://waterheatertimer.org/How-to-install-gas-water-heater.html
Call plumber
Add a comment and describe gas control valve and what you have done so far.

Jun 23, 2013 | Water Heaters

1 Answer

Gas exhaust smell when Hot water heater ignites


Absolute danger here:

1) Call gas company IMMEDIATELY to check for gas leak that can cause explosion and fire.

2) Call plumber immediately to fix improper combustion or improper vent before toxic combustion by-product kills family.
Gas appliances must vent toxic by-product outside and away from home where the gasses will kill the planet instead of you.

Dec 08, 2012 | Rheem RTG-66DVN Direct Vent Natural Gas

1 Answer

Hot water heater water, went out main line of house that enters house


You did smart thing turning off water and gas.
Play it safe.

Your water heater will NOT explode.
Conduct routine maintenance so water heater lasts longer. If plumber says you need new heater, then post question on fixya and include information showing on tank label on side of tank.
Also include why plumber says to replace.
Get another plumber.

Call city utility company to determine source of noise.

Dec 01, 2012 | Whirlpool Water Heaters

1 Answer

Rtg74pvn2 rheem tankless water heater gas problem


1) You want the truth: Forget tankless.
There are many tankless water heaters with insoluble problems.
And endless problems.
Rheem knows it.

2) Do you really expect your home computer to work flawless after replacing motherboard?
Get your money back from Rheem, or get a full replacement.

3) OR fix water heater yourself today: Install tank-type gas water heater for $350 from local box store.
FYI: Do not buy Rheem, Richmond, Ruud, GE as these units from Rheem have problems that require service technicians.
Instead buy Whirlpool, American, State, Craftmaster, Reliance, Kenmore, as these units from AO Smith have fewer problems and can be repaired by homeowner using simple part replacement.
http://waterheatertimer.org/How-to-install-gas-water-heater.html

4) Copy following link for troubleshoot resources, and possible manual for Rheem, Richmond, Paloma water heaters:
http://waterheatertimer.org/Troubleshoot-Rheem-Tankless-water-heater.html

Oct 16, 2012 | Rheem RTG-74PVN-2 Natural Gas Pronto Whole...

1 Answer

I have a Rinnai Tankless and I have a problem with the water going from hot to cold so I called to have it serviced, I was told that it needed to be flushed to remove settlement from the unit. Okay we did...


Did service man clean combustion parts and check for loose wires, proper venting etc?
In other words, is the tankless up-to-date on yearly required maintenance?
Did you check outlet for power?
Is the unit properly grounded?
Is the unit vented properly, and set for correct altitude?
Is the thermostat set too high?
What does the manual say about maintenance?
It certainly says to clean water filter frequently, and clean combustion parts yearly, and bleed air from gas line, and delime yearly.
Is your water heater exposed to more than 11 grains hardness in water that will cause failure due to clogged parts?

Does service man have a service manual for your specific water heater?
Does anyone have a service manual for your water heater? Probably not, which means service man will be guessing at one thing and then guessing at the next thing.

Problem could be PC board failure.
Similar to failed motherboard on computer.

Let's be frank:
Do you want the cheapest solution?
Or do you want to chase around trying to find why a complex computer chip connected to electric outlet, electric sensors, gas valve, water valve, water line, gas line, and gas burner with vent to outside has decided to stop working?

Cheap solution, Buy tank-type gas water heater for $350 at local box store. Just get a simple one off the shelf. Don't worry about warranty, because it means nothing.
Select Whirlpool, AO Smith, American, State, Reliance, Craftmaster, Kenmore because these are made by same company and can be repaired and maintained by homeowner, and service manuals are available, and any plumber knows how to fix em..
Avoid Rheem, Ruud, Richmond, GE, for all same reasons except in reverse.
Read the manual, perform the required maintenance.
Keep the air intake clean.
Install water heater yourself same day, turn up the temperature wait, 1/2 hour for tank-full of hot water, and take hot shower.
http://waterheatertimer.org/How-to-install-gas-water-heater.html

Oct 05, 2012 | Rinnai Webstone The isolator EXP tankless...

1 Answer

Where can i get a 21dv50 water heater to buy


21dv50 is discontinued. This is ordinary tank-type 50 gallon gas water heater.
Amazon sells 50 gallon 22V50F1 Rheem water heater for $420 with free shipping ... but who carries the warranty?

Frankly you can get in-store returns, and buy same quality gas water heater at local box store since Rheem makes GE water heaters at home Depot.
Other brands are equally good, as AO Smith makes Kenmore water heaters at Sears and Whirlpool at Lowes.

I prefer the AO Smith because maintenance is easier.
http://waterheatertimer.org/How-to-install-gas-water-heater.html

Sep 17, 2012 | Rheem 40 Gallon FVR NATGAS Low WATER...

1 Answer

Water heater has a smell of gas


Gas leak is dangerous.
Call gas company immediately

Sep 02, 2012 | A.O. Smith GCV-50 Promax Residential Water...

1 Answer

To light the pilot on my OS Smith water heater, I follow the instructions in the label, but nothing happens, no hot water after one hour. Read that there is problems with water heaters, I have some...


Thank you for providing clear description of product:
Your water heater has intellivent gas control thermostat.
There are always problems with water heaters. It is a huge field.

1) Open following link for AO Smith service manuals.
I do not see service manual specifically for the GP series.
http://www.hotwater.com/resources/product-literature/service-handbooks/

2) Open following link to identify gas valve and download typical service manual:
Some AO smith power vent models have intellivent gas valve, and some have smart valve gas vent. Older models might have knob-type gas valve.
http://waterheatertimer.org/How-to-adjust-water-heater-temperature.html#intelli

3) More resources:
http://waterheatertimer.org/How-to-install-gas-water-heater.html#troubleshoot

Sep 23, 2011 | Water Heaters

1 Answer

The gas company has come out twice becuase the pilot went out. He found a leak and fixed it and i had a hot water shower once before it went out again. He came out a second time and did the repair again...


A number of things can affect the pilot.
Unknown if this is new heater or heater that stopped working.
Unknown what type of gas valve is on water heater.
Unknown what the gas company man observed, and why he said call manufacturer, and what he repaired. Was the gas control valve leaking?
Unknown what type of general maintenance and testing has been done.

Option 1) The gas company said call the manufacturer.
Information shows on label on side of tank.
http://waterheatertimer.org/Water-heater-manufacturers.html

Option 2) Open following links and start reading. And then try to fix yourself.
http://waterheatertimer.org/pdf/Pilot-light-will-not-stay-lit.pdf
http://waterheatertimer.org/How-to-install-gas-water-heater.html#troubleshoot

Option 3) Call gas company guy and ask him exactly what he observed, write that down, and then add a comment with very specific information for possible help.

Option 4) Call local plumber and tell him the specific information that gas company man said, and see what solution he can offer.

Aug 18, 2011 | RTO W4 A.O Smith Gas Hot Water Heater...

Not finding what you are looking for?
Water Heaters Logo

Related Topics:

2,060 people viewed this question

Ask a Question

Usually answered in minutes!

Top Water Heaters Experts

Brad Brown

Level 3 Expert

13765 Answers

paulcarew

Level 3 Expert

2046 Answers

Gil Shultz

Level 3 Expert

3320 Answers

Are you a Water Heater Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...