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Hp Pavillion restore problems

Have a HP Pavillion A620n that crashed. Have the backup disk. Was unsure of the bios so went in and pressed the f5 key to set it back to factory settings. Also had a network card installed which I took out. Did the back up with a Clean install Reformat partition and start fresh.Everything went well until it came to the Windows XP Home Edition screen. At this point a rectangular white screen came up stating I had a configuration problem Checked all the connections to my hard drive and my dvd and cd drive and all were good and tight. Has anyone have a suggestion on what this configuration problem could be?.

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It Could be a bad stick of RAM I have seen a bad stick cause all kinds of problems.
Try booting with another stick of ram and see what happens.
Good Luck


Posted on Oct 26, 2008


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Posted on Jan 02, 2017


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Hp blue screen says "entering setup ..." but it is locked up instead

ok, an A6512p0b PC desk top.
HP media kit,? a real kit not using home made kit? from HP.
New HDD causes the F11 key to go dead (or F10 older PC)
F11/10, is the VIRTUAL install CDs/
HP put the install CDs in its own hidden install partition.
making the f10/11 key run that virtual CD installer.

now you have a new HDD, and guess what, all that is gone.
so step 2 is what, REAL MEDIA KIT. from HP.

HP has a huge pages on this, every step every way possible to restore, at ever see

what worries me is this statement by you/'
"but cannot open BIOS." this is serious all screens must work.

you can remove the HDD and CD drives and BIOS always works
BIOS IS IN ROM, it always works or it has very very serious problems if it is DEAD. BIOS DEAD.
the screen is not dead, you see its works.
  1. PSU bad.
  2. CPU overheating or heat sink bad or fell off.
  3. memory bad, try 1 stick at a time?
  4. other things plugged in to mobo that are shorted..
  5. mobo bad.
  6. GPU card bad or has problems if it has one. see #4
  7. desktops can have lots of things added, i cant see yours. inside/.

the correct kits are from HP, here.
comes with all drivers, and all HP apps. and is turn key.

there are other ways to do this, using MS disks and long day of work.
ill not teach that here.

Jun 23, 2017 | HP Pavilion a6512p-b PC Bundle PC Desktop

1 Answer

My Hp Pavilion will not boot windows Xp all I get is, file is missing or corrupt. /Windows/inf/ Will not go into safe mode, or let me install Windows XP from cd, Do not have recovery disk


Could be bad harddive, or it could just be corrupted boot files on the harddrive.
You really DO need the Restoration Disk.

A moment if I may;

Next time you buy a computer; Laptop Or Desktop, and
IF it does not come with a Restoration Disk; when asked MAKE a Backup disk.

When a computer is new, and is fired up for the first time; you are asked if you wish to make a Backup Disk. THIS, is the Restoration Disk. Just has the Basic Windows files.

IF you click on 'Don't Show Me Again', or wait too long, the option is GONE.

In the US the Restoration Disk is free. The shipping and handling is not.
$17 for a 5 to 7 day ship, $24 for a 2 to 3 day ship.
Call 800-474-6836
24 hours a day, 7 days a week.

(I checked here in the States. {Called} The above still applies)

For other countries use HP Support Worldwide, for the HP Support contact phone number,

(If you are not in the US William, I wonder if I could ask a favor. Can you tell me if the rates are comparable in the country you are in, and is it easy to get the Restoration Disk, or a hassle? I like to help people around the world, and feel this info may be beneficial )

When you get the Restoration Disk;
Go into BIOS Setup, and in Boot Options, set the first boot device to CDROM.

(CDROM will be moved to the top of the Boot Order list)

Your statement of, "....or let me install Windows XP from CD"

Full Installation CD?
Know this; Windows does NOT like to be written over, with the SAME build of Windows, or a lessor version.
(Lessor version for WinXP would be Win ME, Win2000, Win98SE)

BIOS Setup > Boot Order > First boot device is CDROM; will force Windows to boot from the CD.

AS SOON AS YOU PRESS the Power On button, start tapping on the enter BIOS Setup key. The key is displayed on the HP Invent logo page, at the Bottom. The enter BIOS Setup key for your Pavilion ZE4900 Notebook PC is F2.

(The window of opportunity goes by F-A-S-T. Using the above method will get you in )

Use the appropriate Arrow key, and highlight -> Boot Order
Use the Down Arrow key to highlight CDROM.
Look at the navigation guide at bootom, and right side.

Use the appropriate key to move CDROM to the TOP of the list.
May be the Minus ( - ) key, or Page Up/Page Down key/s.

When CDROM is at the top, press the Enter key.
IF, you do NOT save changes it will be like you have done nothing at all.
(You haven't)

May be a Y for Yes, or N for No, or Yes/No listed. Highlight Y, or Yes.
(Capital Y is just shown for clarity. Press the lower case y )

Then press the Enter key.

The laptop will restart. Open the optical drive tray, insert the Restoration Disk, close the optical drive tray.

Didn't work?
Press the CTRL key, ALT key, and DELete key AT THE SAME TIME.
This will restart the laptop, and Windows will boot from the Restoration Disk.

WHEN asked choose -> Repair. (Non-Destructive Installation)

IF, you choose Full Install, (Destructive Installation), you will WIPE ALL of your personal info off.
Photos, videos, music, programs/applications you have downloaded, and installed; programs/applications you have physically installed from disk/s; documents you have downloaded, or created.

If you have never entered BIOS Setup, or changed the Boot Order; the above may look intimidating to you.
Just post back in a Comment, and I will guide you. Post what you see, and what the problem is.

Harddrive is bad? Restoration Disk won't fix it. WILL put your basic Windows back on the NEW harddrive, however.


Nov 26, 2012 | HP Pavilion Ze4900 Notebook

1 Answer

Hp pavilion dv600 bios password on start up how to unlock

PC BIOS toolkit is a password removal/decrypt and BIOS settings modification/backup/restore.Go to this WEB site -

Nov 06, 2012 | HP Pavillion ZV6000 Notebook

1 Answer

On my HP 3105m I have the FN/F1-12 keys of course.

This drove me batty as well!

When booting up the HP, press the F10 key to enter the BIOS.
There, scroll to 'System Configuration'
where you will see 'Action Keys Mode'
Change this from 'Enabled' to 'Disabled'

And the "normal" function of the F1-F12 key (and your sanity) will be restored!

Aug 22, 2012 | HEWLETT-PACKARD HP 3105M E350 3202GB 116...

1 Answer

I have a HP G7-250CA in which the Hard disk crashed during a bios update. I have put in a new hard drive and now want to do a fresh install of Windows XP as I do not have the recovery disks. I keep...


can you please explain to us how the hard drive crashed during a bios update ?
or how do you know that the hard drive crashed during bios update

many thanks

And did you try to reinstall windows while original hard drive was still in the laptop
did you press the F11 key as soon as you pressed the power on key

Mar 07, 2011 | HP G70-250us Notebook

4 Answers

Computer doesn't see new secondary hard drive

There is no option in the bios to enable sata. It appears that the sata ports are just for decoration (hence hp using IDE)

May 13, 2009 | HP Pavilion a620n (PC028A) PC Desktop

1 Answer

Missing windows xp config.exe

The problem is not with windows xp installation , just install updated antivirus and scan through.
Your system is infected.Go to start Click on run then type msconfig and press enter
Now in "System Configuration Utility" click on Startup option,and uncheck on the config.exe option.
best of luck.

Oct 31, 2008 | Computers & Internet

1 Answer

Problem accessing windows xp home edition

Enter the BIOS at Startup
Press F5
Load Setup Defaults
Press Yes

Press F10
Save & Exit

If you are getting a configuration error or if you have any message like code Purple configuration Error the you just need to call HP Tech Support and they will replace the motherboard Without any cost.

If you are in US you can call 1-800-474-6836.

Oct 26, 2008 | HP Computers & Internet

1 Answer

Windows xp home edition reinstall

If you use his disk, that will be better, because if it is original HP disk, it should install all original drivers at all, however this may delete all files on the computer depending on the type of installation you do.

Installing an older version of XP home does not make a big difference , as windows will update the system using automatic updates. What must be done, is ensuring that all proper drivers are installed.

Check device manager, in control panel/system, and see if all devices are installed with proper drivers.

Oct 26, 2008 | Computers & Internet

2 Answers

Restoring windows xp home edition

HI satisfier
provided his disk has a newer build version than your this should be no problem if his is older then you will receive the mssage that "a newer version already exists"

Oct 25, 2008 | HP Pavilion dv6000z Notebook

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