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DC14 no power just stop working

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Hi Samantha,

I'm sorry to hear you're having difficulties with your DC14. If the machine shut off during use, it may have overheated due to a blockage, or because the filter needs a wash. You should find it will run after it's had time to cool down, but to make sure this doesn't happen again, please follow the steps shown in our online guide to locate and remove any blockages:

http://www.dyson.com/support/help.asp?article=51&product=DC14-ALLFLOORS_US

For any further help or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Posted on Feb 20, 2012

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I hsave a dyson dc14 was vacuuming and the power gradually started to reduce then completely died what could be the cause of this


If you mean the motor actually stopped, you may have got something lodged in a hose etc and as vacuuming it restricted more air flow which reduces the suction and will overheat the motor. Most have a thermally protected motor so after they cool down they will come back on, but unless you find the restriction, it will overheat again and cut off. If a hepa filter gets clogged up enough, it can do the same thing and some have a post motor hepa that says it is lifetime, but it is not.

May 25, 2014 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

How do I replace the belt on my dysonDC14


Hi Margaret,

If your DC14 is a model without brush control, please follow this online guide to check everything is correct with the brushbar, and to replace the belt:

http://support.dyson.co.uk/support/dc14/dc14-origin-iron/my-machine-is-not-working/i-can-see-something-wrong-visual/i-can-see-something-wrong-visual/my-brushbar-is-not-rotating1/soleplate-removal

However, if your machine is a model with the brush control feature, you won't be able to replace the belt yourself. If your machine has brush control and the brushbar is not rotating, please follow this guide to resolve this:

http://support.dyson.co.uk/support/dc14/dc14-all-floors/my-machine-is-not-working/i-can-see-something-wrong-visual/i-can-see-something-wrong-visual/my-brushbar-is-not-rotating2/does-the-brushbar-turn-with-the-power-on

If you'd like any further assistance or advice, please get in touch with us directly by calling free on 0800 298 0298 (UK), or 1-866-693-9766 (US) so we can help.

Best wishes,

Jack
Dyson Online Customer Support

Jan 06, 2012 | Dyson Vacuums

1 Answer

My dyson dc14 stopped working. I cleaned the entire machine...now it will not start. I looked for a reset button...I have several dyson products...cannot find one. any suggestions


Hi there,

I'm sorry to hear you're having difficulties with your DC14. If the cleaner won't start at all, it's probably best if you get in touch with us directly so one of our experts can run through some troubleshooting checks over the phone with you. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Sep 02, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

Jimcutler@tiscali.co.ukDyson DC14 Allergy, When last used the motor speed increased then decreased then stopped altogether, there is still power to the equipment but it will not start, What is the most...


Hi Jim,

Sorry to hear you're having difficulties with your DC14 Allergy. We've noted you're in need of assistance, and someone will be in touch with you shortly via email to discuss this with you further.

Kind regards,

Jack
Dyson Online Customer Support

Aug 15, 2011 | Dyson DC14 Bagless Upright Cyclonic Vacuum

1 Answer

Dyson stopped working.


Have you tried starting it again? It might have stopped because it overheated and now that it has cooled it should start again. If not, then possibly the power switch or power cord has failed.

May 26, 2010 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

We have a DC14 burning smell then not working


i am afraid that is ur motor that has blown this can be easily repaired by dyson ring the no. on the vac full service and repair only £60

Mar 20, 2010 | Dyson DC14 Bagless Upright Cyclonic Vacuum

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Broken switch


I have a DC14 and the switch just stopped working. It will come on but only if you continue to hold down the button. Any advice?

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My dyson dc14 suddenly stopped working while vacuuming. What should I do?


Check mains fuse, if OK, suspect mains cable broken where it enters the machine. Wriggle the cable with the machine switched on.
If it's done a lot of work, the motor brushes could be worn out.

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