Question about Dyson DC18 all floors Bagless Upright Cyclonic Vacuum

1 Answer

Not sucking up particles when vacumeing floor

Dyson not picking up anything off the floor

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  • Anonymous May 02, 2009

    The telescope works fine but there is no suction from the floor.

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  • Contributor
  • 31 Answers

It must be clogged or the felter is dirty

Posted on Oct 03, 2009

6 Suggested Answers

reddevil6
  • 1673 Answers

SOURCE: spin vacum won't suck up water

This happens when the filter on the inside of the lid for the dirty water tank is pushed all of the way up. You need to leave a 1/4 in. gap from the top to the top of the filter. Or the lid is not locked down all the way.

Posted on Jan 10, 2008

chrispurs1
  • 372 Answers

SOURCE: no suction when vacuming floors

Hi.

There are 2 types of Dc07 one is clutched & has two belts the second has only one belt going from motor to brush roller.

Lay machine on its side pull back handle as if you are to vac carpet switch machine on look to see if brush roller is spinning.

If it is not spinning unplug machine from mains supply & remove the sole plate by turning the three plastic screws to unlock position, Lift sole plate away if you have non clutched machine you will now see the brush roller with A belt going from this to the motor shaft belt may have snapped or come off so replace it.

If your Dyson has A clutch unit this engages the brush roller when you pull the handle back to vacuum.

Check the clutch control knob which is at the bottom left side of machine looking from the front.
It should rotate to drive position when handle is pulled back.

If it doesnt turn the knob by hand to drive.

If you still have no brush rotation after doing all this then either the clutch is faulty or the second belt which goes clutch to motor has snapped & will need replacing.

There are service manuals available for these repairs at this site
http://dysonmanuals.llc.nu/index.htm

Posted on Jul 05, 2008

  • 142 Answers

SOURCE: Dyson won't pick up heavier particles -

check the hose line from the base to inlet of the canister, there may be a blockage, like hair or plastic (i had a lego block and hair)

clear obstruction, and check the belt.
hope this works !

Posted on Jan 30, 2009

  • 8 Answers

SOURCE: My dyson dc 24 just stop picking up. There is a

Check to see if the brushes on the bottom are turning if not change the vacuum belt.

Posted on Sep 13, 2009

miket756
  • 2702 Answers

SOURCE: Carpet

have a look at the brushes are they turning and if they are can you stop them turning if you tuch them with your hand??? if you can stop them turning the brush drive belt is slipping get a new belt and fit it,,
problem sorted!!!!

Posted on Jun 25, 2010

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
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Posted on Jan 02, 2017

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1 Answer

It is not picking up anything although just emptied and cleaned


Hi there, it's Jack at Dyson.

If your DC35 doesn't seem to be picking up as well as it should be, there may be a blockage in the floor tool, wand or bin inlet. The filter may also need a wash.

In normal use, we recommend washing the filter at least once a month using cold water without detergent. Allow at least 24 hours for the filter to dry completely before replacing it.


Our online support guide will walk you through each of the checkpoints needed to locate and remove any blockages: http://www.dyson.co.uk/support/dc35/dc35-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-wand

This should resolve the issue, but our experts are on hand to provide further assistance if you need it. You can reach us by calling the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Mar 11, 2015 | Dyson DC-35 Digital Slim Cordless...

1 Answer

I cleaned the brush took the whole head apart put it back together now it wont pick up anything. plus it only works whennyou release the handle


Hi Jennifer, it's Jack at Dyson.

Like most current Dyson upright vacuums, DC40's brush bar is engineered to shut off for protection if something jams it. Although I appreciate you've already checked the cleaner head for any issues, you might like to do so again following the steps shown in the Support video I've attached. You should then be able to reset the machine.

Please note, the brush bar will never rotate when the machine is standing upright, so please recline it into the normal vacuuming position before testing it. With the machine running, press the silver brush control switch twice.

You may also like to check for any blockages which could be effecting pickup performance. Just follow the steps shown in our online troubleshooting guide: http://www.dyson.com/support/dc40/dc40-multi-floor/my-machine-is-not-working/machine-not-sucking-up-well

If you're still having difficulty after you've given this a try, it would be best if you can get in touch with us directly so our experts can provide further assistance. Dyson upright and canister vacuums come with a 5-year warranty, and if a repair or replacement part is needed we'll be happy to confirm if this is covered.

You can reach the Dyson customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Mar 27, 2014 | Dyson DC40 Multi floor Upright Vacuum...

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The bottom of the vacum isn't sucking


My dyson animal seems to have a blockage in the base it makes I sucking noise then pops the sucks ion threw the wand is fine

Oct 22, 2012 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

Have suction in the wand but not through bottom?what can cause this?


Hi there,

I'm sorry to hear you're having difficulty with your DC18. If the machine doesn't seem to be picking up as well as usual through the cleaner head, please follow the steps shown in our online Support guide to make sure everything is correct with your machine:

http://www.dyson.co.uk/support/dc18/dc18-all-floors/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/wand-suction

You may also want to give the filter a wash - in normal use, this should be done at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely somewhere warm before replacing it.

I hope this helps - if you'd like any further assistance, please call our customer Helpline on 0800 298 0298, or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 07, 2012 | Dyson Slim DC18 All Floors HEPA Bagless...

1 Answer

Vacum cleaner has poor suction


Hi there,

I'm sorry to hear your DC08 isn't picking up as well as usual. This may be due to a blockage in the floor tool, wand or hose, and the filter may also need a wash.

To locate and remove any blockages in the machine, please follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc08/dc08-standard/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/check-the-floor-tool

In normal use, the filter needs to be washed at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely somewhere warm before replacing it.

I'm confident this will resolve the issue, but if you'd like any further assistance or advice, please call our customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 28, 2012 | Dyson DC08 Cylinder Bagless Canister...

1 Answer

Do i need a neww vacum,my dyson dc24 ball not got any air pressure to suck any dirt up


Hi there,

I'm sorry to hear you're having difficulties with your DC24 - however, I'm sure we can help you get it working again. If the machine isn't picking up as well as usual, there may be a blockage in the machine, and the filters may need a wash.

The easiest way to find and remove any blockages is to follow the steps shown in our online support guide:

http://support.dyson.co.uk/support/dc24/dc24-animal/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction

In normal use, the filters need to be washed at least once a month, as shown in the video below. Use cold water without detergent, and allow at least 24 hours for the filters to dry completely before replacing them.

This should resolve the issue, but if you'd like any further assistance, please get in touch with us directly so we can help. You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Feb 24, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Not suctioning effectively


Hi Shari,
I'm sorry to hear you're having difficulties with your DC25. If the machine isn't picking up as well as usual, this may be due to a blockage - the filters may also need a wash.
The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide:
http://support.dyson.co.uk/support/dc25/dc25-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction

In normal use, the filters should be washed at least once every 3 months, as shown in the video linked below. Use cold water without detergent, and allow at least 24 hours for them to dry completely before replacing them.
http://support.dyson.co.uk/support/dc25/dc25-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/filter-washing-video

This should resolve the issue, but for any further assistance or advice, please call our Helpline free on 0800 298 0298 (UK), or 1-866-693-9766 (US).
Best wishes,
JackDyson Online Customer Supporthttp://www.dyson.com

Jan 31, 2012 | Dyson DC25 All Floors Bagless Upright...

1 Answer

I have no suction for vacumming the floor. the wand is totally still working and sucking it heart out. clear hosing doesnt looked cracked. dont know where else to look.


Hi, if the wand is doing its job very well, you have to have a blockage some where, either in the hose where it attaches to the bottom of the unit near the roller section. It may be hard to see, but this is what is causing the bottom from not picking anything up. Flip it over and remove any screws at the corners you may have. The bottom should pull right off. It will fit in 2 notches. Try and remove the roller and belt. Check for anything that may have been sucked up in that end. I bet you will find the problem. With all of the parts out of the way, plug it in and turn it on to see what has changed. If still no suction, you have to keep looking for the blockage. Keep me posted on this.
Sincerely,
Shastalaker7

Apr 14, 2010 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

Trouble picking up particles yet no blockage


If the belt is stretched, worn or broken then it will not pick up well. Here is a link for the instructions on how to change the belt and a link for the belt you need:

DC07 Belt Changing Instructions

Replacement belts for DC07

Nov 23, 2009 | Dyson DC07 Animal Bagless Upright Cyclonic...

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