Question about Dell Dimension XPS PC Desktop

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Media Edition DVR Recording

I have a Dell Dimension XPS Gen 4 with 2005 Media Edition OS. I have been able to watch TV and record programs with the DVR. Now however when I record a program and attempt to watch it, it starts out playing, then the screen goes blank and I get a message digital audio on the screen. So I can hear the program, but can't see it. Dell techs had me reinstall my software to correct the problem and of course it didn't. Any ideas? My system is current with SP3, I run 2 anti-spyware programs daily and run McAfee virus scanner weekly.

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It is most likely due to a media codec issue.

These issues are often difficult to remedy since many different software applications and plugins will install codecs.

Try reinstalling the DVD decoder (probably Sonic Cineplayer, and make sure the update is installed from Dell's website) support.dell.com downloads for your system, or http://support.dell.com/support/downloads/download.aspx?releaseid=R143248&fileid=191233

I usually do not like to install more Codecs, but you could install a Codec pack such as http://www.free-codecs.com/download/K_lite_codec_pack.htm

Hope this helps

Posted on Jan 05, 2009

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