Question about Dyson DC28 Animal Bagless Upright Vacuum

2 Answers

My Dyson DC28 works fine for a minute then it's like if the brush head gets too much resistance it quits spinning and the light starts flashing. When I turn the vacumn off then back on it's f

We've checked to make sure there isn't anything stuck in the brush head. When it's working it's sucking good.

Posted by on

Ad

2 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Thanks for sharing this! One question, though, how do you take out the beater bar?

THANKS again!

Posted on Oct 01, 2016

Ad
  • Official Brand Answer
  • 2,572 Answers

Hi Gayle,

I'm sorry to hear you're having difficulties with your DC28. From what you've described, it sounds as if you may have the brushbar set at a level too low for the type of carpeting you're cleaning. If you select a higher carpet setting from the selector pad, you should find this resolves the issue.

However, if you've tried this and are still concerned, please call us free on 1-866-693-9766 - or if you email your details to askdysonUS@dyson.com, someone will be in touch as soon as possible to help.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Posted on Feb 20, 2012

Ad

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

  • 1 Answer

SOURCE: Dyson 17 Brush Motor not working. I was an idiot

I am so sick and tird of this happening to me- it seems like the sammlest things cause my brusj motor to stop. It has happend 4 times, 3 of which were covered under warrenty and cost $80 in shipping to have fixed everytime!!! I am now out of warrenty and refuse to pay that kind of money for a machine that was alreaydy over priced. So I would love to know if you found an answer to your question...

Posted on Apr 02, 2010

  • 2 Answers

SOURCE: How do I remove brush bar to clean the housing

area of trapezoid

Posted on Apr 17, 2010

  • 1 Answer

SOURCE: My dyson dc14 not sucking only from the hose

Hi- I have the same problem: suction fine, but the brushbar was not spinning. I went 1st to the Dyson site and went thru their troubleshooting guide and I'd done all those things, so I called Dyson (1-866-MY DYSON in the USA) and they walked me thru a very simple solution.

What worked was to "rest" the bare floor/carpet adjustment, and it's very easy! You do this by clicking the carpet to bare floor adjustment back and forth at least 5 times. Make sure when you end it's on carpet. Then tilt it back all the way from the upright position so it's flat on the floor and turn it onto it's left side. The carpet indicator should be below the word carpet. THAT WAS IT! As soon as I turned it on again, the brush bar is spinning great! I wish I could tell you right now how well it picks up, but unfortunately I took out the filter and rinsed it, so I have to wait until tomorrow to **** anything up. However, I'm sure it will work now that the brush bar is moving. Like I said, the suction was fine.

Just as an FYI--If you call, they will have you try other things to rule out other problems 1st. I had already done all the things suggested in their troubleshooting guide on their site and the only additional thing they asked me to try was to turn it on and tilt it back as though you are going to vacuum and make sure the suction from the top tube had stopped, as it normally does, and mine did.

Hope this helps!

Liz

Posted on Oct 28, 2008

  • 2 Answers

SOURCE: No suction at all.

There is probably an object caught in one of the tubes. Or something by the filter.

Posted on May 22, 2009

#1 Taper
  • 1040 Answers

SOURCE: my dyson is not sucking. There is no clog and the

Even though the brush is spinning, you probably need to replace the belt because it is stretched. It is probably slipping on the beater bar. bbDo you ever smell rubber burning while vacuuming? If so, it is the belt.

Jim

Posted on Dec 03, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Dyson dc28 selector pad won't light up and can't adjust height


Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC28. It's worth following the steps shown in our video guide above - the on/off switch should flash to indicate if there's a problem, but the video guide will help you check the cleaner head and brush bar for any obstructions. Make sure the brush bar is clear of any threads or hair.

If you find you do need some additional advice after you've given this a try, please email askdysonUS@dyson.com with your full contact details and the serial number of your machine. If a repair is needed, our experts will be able to confirm if this is covered under the machine's 5-year warranty.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Nov 19, 2013 | Dyson DC28 Animal Upright Vacuum New DC 28...

1 Answer

Also te red light is blinking on my dc 28 animal vacuum


Hi Judi, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC28. If the red on/off is flashing, this indicates that something may be jamming the brush bar. To resolve this, please follow the steps shown in the video attached. Make sure there are no obstructions in the cleaner head, and carefully remove any threads or hair from around the brush bar.

You may also want to try raising the brush bar one setting higher using the hight selector pad, as the brush bar will shut itself off if you have it set too low for the carpet pile you're cleaning.

If you'd like some further help after you've given this a try, please email us directly at askdysonUS@dyson.com with your contact details. One of our experts will be in touch as soon as possible to run you through some further troubleshooting.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Apr 17, 2013 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

My Dyson DC28 Beater Bar will stop turning then start again. Then it quits all together and after awhile it will start again.


Hi there, it's Jack at Dyson.

I'm sorry to hear your DC28's brush bar seems to be working intermittently. It may be worth taking a look at the video I've attached below, as this shows the correct way to check the cleaner head for obstructions and reset your machine.

If you would like some further advice from one of our experts, please give us a call on 1-866-693-9766 (US), or 1-877-397-6622 (US). We'll be happy to run you through some further diagnostic checks. We can also confirm if your machine needs a repair, and if this is covered under the terms of our 5-year warranty.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 05, 2013 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

My dc28 main brush won't spin even though there is nothing tangled


Hi Kevin,

I'm sorry to hear you're having difficulty with your DC28's brushbar. We should be able to help but we'd need to discuss this with you directly.

Please give our Helpline a call on 1-866-693-9766 - alternatively, if you email us at askdysonUS@dyson.com, someone will be in touch as soon as possible to provide assistance.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Jun 17, 2012 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

It is not turning on the light flashes but the vaccum is not on?


Hi there,

Sorry to hear you're having difficulties with your DC28. If the red on/off switch is flashing, the indicator light is warning you that there's an obstruction in the cleaner head which is jamming the brush bar. It's easy to check for and remove any blockages from the cleaner head by following the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=1242&product=DC28-ANIMAL


This should enable you to resolve your issue without further assistance. However, if you've followed the steps shown in the guide and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible.

Kind regards,

Jack
Dyson Online Customer Support

Aug 23, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

On off red light flashing and brush stops


Hi there,

I'm sorry to hear you're having difficulties with your Dyson DC28. If the on/off switch is flashing, the cleaner is warning you that the brushbar is obstructed - the easiest way to check for and remove any blockages from the cleaner head and brushbar is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=1242&product=DC28-ANIMAL

By clearing any obstructions, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in touch with you as soon as possible.

Kind regards,

Jack
Dyson Online Customer Support

Jul 03, 2011 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

My dyson dc 28 is not working...the red power button is flashing and the brushes stop spinning and the wheels are jamming..what can i do


Hi there,
I'm sorry to hear you're having difficulties with your DC28. It's probably best if you get in touch with us directly so we can help you resolve this issue as quickly as possible.
You can call us free on 1866MYDYSON. We'll look forward to hearing from you.
Kind regards,
JackDyson Online Customer Support

May 09, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

Dyson DC28 brush will not spin, red light flashing


I cleaned the rollers and washed the rollers. I even cleaned the filters but light is still flashing on all floor levels

Jan 18, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

Not finding what you are looking for?
Dyson DC28 Animal Bagless Upright Vacuum Logo

542 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dyson Vacuums Experts

AskDyson
AskDyson

Level 3 Expert

2572 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18394 Answers

Samyfam
Samyfam

Level 3 Expert

379 Answers

Are you a Dyson Vacuum Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...