Question about RCA DIRECTV Satellite Remote Control
My dog stepped on the remote, I think (one sec it was working, left the room, the tv had no sound). I can play movies and receive sound just fine, but when I try to watch cable...no sound. I can turn up th volume and hear the sound "indicator" get louder and louder, but stll no sound. Even when I unplug the cable cord, the static has no sound. I tried playing the with menu options, but to no avail. I used to have a TV that had a simular problem when you turned an option from SAP off to SAP on...but can't find an option on my RCA remote....can you help?
Sorry it took so long to reply, to your request for help. You need to use you owners manual and go to the section on audio controls. Check every function that can turn off the volume to the television while it is playing. Make sure all the controls are set properly for the use of the audio on the television. If you cannot find the problem and correct it this way, you can call the RCA customer support telephone number 1-800-645-4994. Give them the model number of your remote control and ask them for their assistance. I hope this information helps you with your remote control problem. Thank you for using FixYa and have a nice day!
Posted on Jun 19, 2009
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Hello walker3putt, my name is Michael Hurst with DISH Network. Is this remote an IR or UHF? There are ways of reprogramming the remote to the receiver. If this is and IR remote for an independent receiver then you can try pulling the smartcard out and System Information will come up on the TV. Look at the Remote Address on the TV and write down the number. Then Hold Sat until all lights on top of remote light up. Let go of the Sat button and pick a number from 1-15 and then press # and Record. Your remote address should change. If there isn't a smartcard in the receiver then try the menu button on the front of the receiver. If this is a secondary remote and is UHF you will have to take remote 2 to the room where the receiver is located and follow the same steps.
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