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I have a virus

A week a go I noticed that my computer booting started to become slower. I guess I thought nothing of it. Then this past week. I booted my compute and all my save documents including music has disappeared including my saved destop. The default Gateway screen saver appeared. My friend tried to to a system restore but it froze. Now my computer completely freezes. I called gateway bit unfortuanately I am out of warrantly, lost my job and cant afford their over the phone troubleshooting. They told me that I have a "spy scam virus" I am not sure what that is. Can you help mw?

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Sorry to hear about that. Have you still got the restore disks from when you purchased the computer? If not contact the supplier and ask them to send you some, it will put your computer back to its original state from when you purchased it.

Posted on Oct 26, 2008

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