Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum
I'm sorry to hear you're having difficulties with your DC17. This issue sounds unusual, and we'd appreciate the opportunity to provide further assistance. Please call us free on 1-866-693-9766 - or if you'd prefer, email your details to askdysonUS@dyson.com. Someone will be in touch as soon as possible to help.
We'll look forward to helping you resolve this.
Dyson Online Customer Support
Posted on Feb 20, 2012
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Posted on Jan 02, 2017
If it won't pop back into the cradle that holds it in standing position, take off the entire hose and check for long items such as pens and pencils.
Posted on Apr 21, 2009
SOURCE: Dyson DC07 Vacuum Cleaner
It sounds like to me that you probably have a clog in the hose port, or that your attachment hose may have a hole in it. Both of these problems are common problems on the Dyson DC07 model.
The first place you should check is the clog part that's directly underneath of the hose. Pull this port out and see if you can see anything lodged inside the clog port:
If you aren't able to find the clog here, then pull the wand and hose out of the vacuum. With the vacuum cleaner off, pull the hose out as far as it goes, and inspect the entire hose assembly from the end that the wand connects into, until the end that fits into the vacuum itself. A lot of times this hose will tear due to the sharp end of the wand as the hose is being pushed back up the wand.
If neither of these solutions worked, please just use the clarification request form here on the Fixya repair page, and I'd be happy to do some more advanced diagnosing with you to figure this out.
If this was helpful to you, please help other Fixya users find this answer by rating the repair helpful, by clicking the thumbs up icons in the top right hand corner of the repair.
Thank you very much,
Posted on Apr 11, 2010
Hi its Darran at Dyson.
From your description of the problem, it sounds as though the wand/hose is blocked. To check this, remove the wand/hose assembly from the machine, switch it on and test the suction from the top of the wand with your hand. If the suction is poor, remove the wand from the hose and test the suction from the top of the hose. If its good here, then you know that the wand handle is blocked.
For the full diagnostics, check out the Support section on our website at www.dyson.com or call our Helpline on 1866MYDYSON.
Dyson Customer Service
Posted on Apr 20, 2010
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