Question about Motorola Mobility RAZR V3

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Phone will not connect/communicate or is not recognised by my pc

I have had my V3 for a few months, and it was working fine, but now all of a sudden, it's not recognised by my pc, so i can't upload my pics etc. The picture of the phone is right, but after 'initialising...please wait', I get one of the following: COMMUNICATION PORT UNAVAILABLE or MOBILE NOT CONNECTED or DEVICE NOT RECOGNISED or UNABLE TO COMMUNICATE. I have tried uninstalling and reinstalling, changing modem, checked through all set up procedures loads of times, and also installed all updates (tried with and without updates - no luck). Driving me nuts. PLEASE HELP ME!!!!!

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Re: Phone will not connect/communicate or is not...

I had the same problem myself with a v3i, check in the Hardware Manager of Windows if in the Modem section you have a "Standard Modem" listed, if yes, then uninstall it and restart MPT and there, after hitting F6, check the configuration and select the Motorola Modem you will there find (not the speaker modem thing or sth) and it should work.

Daniel Wamara

Posted on Jan 09, 2008

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Re: Phone will not connect/communicate or is not...

First, have you downloaded a USB device software for your phone. try to read my experience and suggestions below:

EUREKA got the solution to my own problems! through browsing on the forums in here and experimenting on the softwares. we had the same problem and YOU DON'T HAVE TO PAY A SINGLE DIME! disappointingly, motorola didn't really included any disk with the phone so we can use it when we want to connect our phones to the pc. Not a very consumer-friendly move they have there!

download the MOTO RAZR V3 usb driver software (or your specific mobile phone model) from
mine is from this link:

then download your MPT or mobile phone tools software online, search through yahoo and google in quotes. i'm sorry if i haven't remember which site was it from.

plug in your phone through the usb cable (any brand of cable). the PC will pop the message "found new hardware" you browse the folder where you have saved your usb driver software you've just downloaded. then click next. woohoo!

afterwhich, as the PC have recognized the device. open your MPT software that you should have also installed on your PC after downloading them. the software will react to configure it to your device, if this part fails, click on (on the phone model thingy that should appear on your computer screen) MENU>SETUP>NEW PHONE then follow the instructions, it should automatically initialize your phone.

try they have cool and free downloads there too! enjoy!
please feel free to add me up or send me a msg/comment in this one so we can help each other out.

all the best! must pimp my phone ryt now! woohoo!

Posted on Jan 29, 2008

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