Question about Sony KP43T75GRAY 43" Rear Projection Television

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Part of Picture is black

I had to reset the TV to Cable/Antenna after watching a DVD. but something happened. Cable stations come on but show a black rectangle in the bottom half of the picture. How do I get that off, so I can see the whole picture?

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  • 12many Oct 30, 2008

    It was in the menu changes. Thanks

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Chances are your close captioning has been turned on go into cutomer menu setup and see if it on.

Posted on Oct 29, 2008

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HI, you can do these troubleshooting steps and get back to me..

Instructions

Check the video connection of any devices plugged into the LCD television. If you can hear sound but are seeing no picture while trying to use something like a DVD player or cable box, the problem is probably that a wire is loose somewhere. Check the yellow video cables running from the DVD player to the TV and make sure everything is plugged in firmly and where it should be. Also check the coaxial cable running from the cable box (or cable outlet) to the television and make sure that wire is also screwed in securely.

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I don't think there is any problem with your TV. I think problem is from your cable receiver or antenna depending on the cable network that you are using.

To confirm, connect your TV to a DVD player and let's see if there is going to be sound and picture on your TV. If TV works perfectly with the DVD, then it means your antenna or cable receiver/decoder needs to be check. There might be a temporal network problem with your network provider.

Let me know the outcome of connecting the TV to a DVD player so that I can tell you the way forward.

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