Nothing prints on the paper for incoming faxes or copying a document.
My machine is 2 years old. I receive & send very few faxes - 2 or 3 per month.
Although all the functions appear to work nothing actually prints on the paper - even if I try to copy a document.
I have followed the 'cleaning' instructions but still nothing prints.
I thought that the cartridge might have 'dried up' due to such little use so, although the cartridge was showing 3/8 for the ink level, I have replaced it with a new cartridge which shows 8/8. But still nothing.
I would be very grateful for any ideas.
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Re: Nothing prints on the paper for incoming faxes or...
I suspect you are correct in cleaning the unit.inkjets if not used often enough the ink will clog the print head. usually the easiest solution is to keep cleaning unit it works again. other wise to clean the print head manually requires the unit to be completely dissambled. it takes a long time to fix it this way. or if replacement costs are acceptable you can replace it. i would just give it a dozen or so more cleanings.
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the machine receives a fax under one of the following conditions, the
machine will not be able to print the received fax and will
automatically store it in its memory.Ink has run out while receiving a fax.Paper has run out while receiving a fax.
Paper other than A4, Letter, or Legal-sized papers are loaded.
OFF is selected for Auto Print in User Settings.
You pressed the Stop button to cancel printing of a fax.
1. Make sure that the plain paper is loaded in the Rear Tray.
2. Display the Memory reference screen.
(1) Press the FAX button, and press the Menu button.
(2) Use the (-) or (+) button to select Memory reference, and press the OK button.
3. Print all the received documents in the memory.
(1) Use the (-) or (+) button to select Print all RX docs.
To print the list of documents in the memory, select Print memory list.
To print a specified document, select Print specified doc..
To delete a specified document, select Delete specified doc..
To delete all documents in the memory at the same time, select Delete all documents.
(2) Press the OK button.
(3) Use the (-) or (+) button to select Yes, and press the OK button.
The machine starts printing documents in the memory one by one.
(4) Use the (-) or (+) button to select Yes
To keep the document in the memory, select No.
(5) Press the OK button.
The deletion confirmation screen will appear each
time after one document is printed. Repeat the same procedure until all
documents are printed.
This means that your fax is only storing into its internal memory and not printing all incoming faxes, therefore it has no more space for more incoming documents, you should print the documents and maybe you'll need to clear the memory, depending on fax machine, this is done automatically when the documents are printed, and of course, set the incoming faxes to print not to store, this feature is supposed to be used only when the fax has no paper to print.
You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the device automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings.) If you receive a legal-size fax and the device is not currently set to use legal-size paper, the device reduces the fax so that it fits on the paper that is loaded. If you have disabled the Automatic Reduction feature, the device prints the fax on two pages. NOTE: If you are copying a document when a fax arrives, the fax is stored in the device memory until the copying finishes. This can reduce the number of fax pages stored in memory. This section contains the following topics: • Receive a fax manually • Set up backup fax reception • Reprint received faxes from memory • Poll to receive a fax • Forward faxes to another number • Set the paper size for received faxes • Set automatic reduction for incoming faxes • Block junk fax numbers • Receive faxes to your computer (Fax to PC and Fax to Mac) Receive a fax manually When you are on the phone, the person you are speaking with can send you a fax while you are still connected. This is referred to as manual faxing. Use the instructions in this section to receive a manual fax. NOTE: You can pick up the handset to talk or listen for fax tones. You can receive faxes manually from a phone that is: • Directly connected to the device (on the 2-EXT port) • On the same phone line, but not directly connected to the device NOTE: The automatic document feeder must be empty to receive a fax. If there are documents in the ADF, then the device will not be able to receive incoming faxes. To receive a fax manually 1. Make sure the device is turned on and you have paper loaded in the input tray. 2. Remove any originals from the document feeder tray. NOTE: The automatic document feeder must be empty to receive a fax. If there are documents in the document feeder, then receiving the fax will be unsuccessful. 3. Do one of the following to answer a fax manually: • Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the device answers. • Turn off the Auto Answer setting so that the device does not automatically answer incoming calls. 4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 5. When you hear fax tones from a sending fax machine, do the following: a. Press START FAX Black or START FAX Color on the device control panel. b. When prompted, select Fax Receive. NOTE: Depending on your country/region, the device might receive the fax automatically when you hear fax tones from the sending fax machine. 6. After the device begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission.
Use the settings to select LGL as the paper size. (But note that you have to have legal size paper in the machine)
1. Press the Function key (left side, lower right button)
2. Press the Start/Copy key (right side, lower center button). The display will show USER SETTINGS.
3. Press the Left or Right arrows (right side, upper row) until you see PRINTER SETTINGS in the LCD.
4. Press the Start/Copy key
5. Press the Left or Right arrows until you see PAPER SIZE in the LCD.
6. Press the Start/Copy key
7. Press the Left or Right arrows until you see LGL
8. Press the Start/Copy key
9. Press the Stop key (right side, lower right button).
Printing a Reduced Incoming Document
Your machine can reduce the size of an incoming fax to fit the size of the paper
in your machine. Select ON to turn on this feature.
After you connect Cassette #2, you can turn on Automatic Reduction for each
cassette. (See Turning on Cassette #2 (Option for FAX-4100 and FAX-4750e), Page
1 Press Menu, 2, 1, 5.
2 If you have the optional Cassette #2,
press or to select CASSETTE #1
or CASSETTE #2, and then press Set.
3 Use or to select ON (or OFF), and
then press Set.
4 Press Stop/Exit.
If you send faxes from a computer on the same phone line and your Brother
machine intercepts them, set Easy Receive to OFF.
Cassette #2 can be purchased.
do a quick check on 2 things. - Copy a document(put a printed page on document feeder and press Copy button) , has the Copy come ok? if copy is also blank that means toner/ink problem, needs to be replaced.
- check with your Fax receive Print settings. is any setting of econo mode/ contrast/brightness Off the track? If found any of such issue then Reset it or put it on average (middle).
basically if the fax is well kept, its dialing properties will remain ok. what you need to check is the quality of print out. to test the quality of print out just try to copy a sample document. if your fax is a thermal type, change the paper first before proceeding with copying. if your fax has a menu and help button try pressing the menu first before help for the fax to print a helplist.
press setup on printer
select preferences and select default tray as 2 and try making copy and also check while receiving fax and also follow this link