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What should i do when my freecom toughdrive does not recognize of any computer

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click start control panel administration tools computer management device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or


if you can see your usb but its not working
ports(com&lpt)right click update driver


sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable


just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again,

check the USB leads that attach to the motherboard usually red-white-green-black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems

if this fails to fix the problem
you might have to install a usb 2 or 3 card they are cheap and easy to install you can buy these on Ebay very cheap
hope this helps

Posted on Feb 20, 2012

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Posted on Jan 02, 2017

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Check all cable connections in firmly & correct way round, from motherboard & hard drive. Check in bios, make sure hard drive setting is set to Auto. Place you hand on the hard drive to feel vibration. Hard drive could bd faulty. Western Digital are renound for it.

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A little more information. What email program are you using Outlook express? Outlook?

If you are using outlook express open it. go to File / Import / Messages.

select the type of program the emails are in when you saved them to the external harddrive.
click next select import mail from OE6 or whichever you had from above. and click ok.  then click browse. and find the drive the email was saved on. then click the folder you have the emails saved in. and click ok. ( it may be easier to save the email folder to your desktop of your computer and just browse to your desktop).

click next select your folder you want the emails to go to and finish the emails will be imported

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Freecom are a trusted make so I would assume that your laptop sees the unit when plugged in?

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It may seem obvious, but did you try a different USB port? Did you try a different computer? and did you try a different cable/cables?

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May be it does not have a compatible driver for the drive. Launch the Add/Hardware wizard and use it to search for a driver on the internet. If a driver is available windows will download and install it.These driver issues usually happen with new operating systems. Even Vista had these problems when it first came out.

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Your files are safe on the HDD, the trick to retrieve.

You should have backup at the end of your sessions

If you have the setup disc, reinsert and run!



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Have a look here>

http://www.freecom.com/ecDrivers.asp

I can't see any Mac drivers for the drive...

I found this page>

http://freecom-usb-osx.sourceforge.net/

You might be able to get some help here...

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I'll assume your using Windows.
I'll assume it's a USB drive.
I'll assume it is an external drive.
And I'll assume it's formatted as NTFS.

Try using the USB (or FireWire) port for anouther drive to see if that is the problem, if it is then reinstall the driver for the port, through the Computer Managment Concole (assuming yur using windows).

If you formatted the drive as FAT, re-format it as NTFS.

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