Question about SanDisk Sansa m230 MP3 Player

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Cant see files in the system

Hi, I have 30 mp3s on my sandisk and when I connect to the computer, I cant see any of them. All I see is 3 empty folders AUDIBLE, CONFIG, RECORD and a file named SYS_CONF.DNC . Now when I load extra songs from my PC to Sandisk, i can see them in respective folders I load (even when I unplug and plug sandisk back 2 my PC). How to see these songs whch are missing ? and how to delete them ? I have tried Windows player, it doesnt help

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Re: cant see files in the system

The sansa players have 2 usb modes. mtp and msc. when you are saving songs in one mode, you will not be able to browse the files in the other mode. the preloaded tracks are usually in mtp mode. To switch mode, go to Settings in your MP3 player. Then choose USB. Auto Detect is also MTP.

Posted on Sep 21, 2006

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Re: cant see files in the system

I have the fix for this:
if you are using an older unregistered copy of WINDOWS, then your problem is that you need to have a newer copy of WINDOWS MEDIA PLAYER operating on your system. If you have recently reformatted and lost your newer version of WM Player , then you have lost the drivers necessary to read your SANDISK player and your OS will not show the older MP3 files on your mp3 player in Windows Explorer . You need to download and install a newer version of WINDOWS MEDIA PLAYER because WMP is the part of your WINDOWS operating system that contains the newer drivers that your SANDISK requires. Older versions of WINDOWS/WMP do not have the right drivers

Posted on Nov 06, 2007

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Re: cant see files in the system

I had the exact same problem, it was very frustrating. I finally solved it by going to and dowloading the latest version of the Firmware for the mp3 player. It will erase all the files off of the player so you'll have to reload them, but it solved the problem.

Posted on Sep 17, 2006

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1 Answer

My sansa clip has maxed out space and won't turn on


Sandisk has an Answers support site for the Sandisk players.
Searching for answers on the item space, links to next page:

The first answer on not enough space for musicDB will give 2 options for deleting files, see next page:

Option 1 for normally erasing files.
Deleting selected files:

Method 1: deleting files on the player itself .

Method 2: deleting files when connected to a computer
when using method 2, switching USB mode from MTP to MSC or vice versa may be needed to see the files in the folders.
Information about the problem "hidden files", see:
How to change the USB mode of the player, see:

Option 2, erasing all files on purpose or when memory is corrupted .
Formatting the device, deleting all files:

This help page shows how to perform a format of the player using
disk management. The player has to be in MSC mode when performing
this action.
How to switch to MSC mode is mentioned before, see link:

Manual for the Sansa Clip in pdf format:

When more help is needed, just post a comment.

Nov 20, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

All music files show empty-then i connected to computer, it showed files were there but wouldn't play. Erased using computer and reloaded okay but doesn't show up on list???

Hi oroberts62,
Are you sure the music files you're trying to play is of the correct format? A .mp3 extension doesn't always mean the encoding is in mpeg-3 layer audio. Try re encoding all the music files using a free encoder or converter, then seeing if they show up on the player.

Nov 05, 2009 | SanDisk Sansa m240 MP3 Player

1 Answer

After changing out the battery, i turned it on and

The database seems to be overloaded while rebuilding the files info and playlists.
See the answer for "Not enough space for MusicDB" :

For the c100 series connect the player to the computer how to delete files see:

When linked to the computer there are 2 different connection modes possible:
  • MSC mode seeing the player as a removable disk using Windows Explorer.
  • MTP mode seeing the Sansa player as a Media device using software like Windows Media Player.
For "cleaning up" your database check both lists. How to switch to MSC / MTP mode:

Manual for Sansa c100 series:

Sep 28, 2009 | SanDisk Sansa c140 MP3 Player

1 Answer


Here is what I found in the Sandisk forums - make sure you download the firmware for your exact player only, or else it won't work right:

Assuming it's a v1 model, you can try updating the firmware through recovery mode. Here's how:

1) Download the firmware file for your region from Sandisk's website - go to Support, Sansa Players, software & drivers, e200 series

2) Extract the files you downloaded in step 1 to a folder on your computer where you'll be able to find them. There will be 2 files in the archive, one is a .ROM file and one is a .MI4 file.

3) Create a new blank empty text file and name it sansa.fmt. Do not name it sansa.fmt.txt. Put that file in the same folder where you put the extracted files from step 2. You now have 3 files in that folder: the .ROM, the .MI4, and the .FMT files.

4) Turn off the player if it's on by holding down the menu/power button. You might need to hold it down for 15 to 20 seconds.

5) Put the HOLD button on the top of the player to the ON position. The ORANGE tag will be showing.

6) Hold down the RECORD button on the left side of the player while connecting it to the computer.

7) You should see a message on the player to the effect MSD MODE 2.0 USB CONNECTED or something similar. If you don't see it, go back to step 4 and try again.

8) Look in My Computer. You should see a new removable drive labeled 16MBFORMAT if all has gone according to plan. DO NOT TRY TO FORMAT THIS VOLUME!

9) Drag and drop the 3 files from step 3 into the root directory of the 16MBFORMAT drive. Right-click on the 16MBFORMAT volume and select Eject or, alternatively, use the safely remove hardware icon in the system tray.

10) Unplug the player from the computer. It should update the firmware, format itself, and then reboot.

The above instructions only work with the v1 model.

Jan 18, 2009 | SanDisk Sansa e250 MP3 Player

2 Answers

How can i take the songs i put on it off?


U trying to remove the songs connecting to computer right ???

Nov 14, 2008 | SanDisk Sansa m240 MP3 Player

1 Answer


Get the Vista-compatible/clean verison of the software from Sandisk's website

May 09, 2008 | SanDisk Sansa e250 MP3 Player

2 Answers

I Dont know how to insert music into my player

I usually copy all my stuff to the root directory (the one that comes right after you clicked on the sansa icon in MY COMPUTER). If it still doesn't work maybe your USB port is damaged try the other one. Another option which I always recommend is to format the sansa by right clicking on its icon on MY COMPUTER and choosing Format. Let me know if it helped.

Jun 10, 2007 | SanDisk Sansa m250 MP3 Player

2 Answers

Sandisk sansa e200

I had this same problem on my sansa and tryed the previous solution with no luck. Out of frustration i email the sansa technical support. Try these steps to format the player: -Turn on the player and access MENU > SETTINGS > USB > MSC - Once the player is set to MSC mode, reconnect it to the computer and open the My Computer window. - Once you see the Sansa icon in the My Computer window, right-click it and choose FORMAT - In the Format window, choose FAT 32 and make sure that Quick Format is NOT selected, then choose START -Once the format has completed, disconnect the player from the computer to allow it to refresh. If you plan on using Windows Media Player to transfer files, return to the USB menu and set the player to MTP mode. Otherwise, leave the player in MSC mode and you can now resume transferring files. Formatting your player will deleate all files but you can putt them back on!!! Best of luck!

Apr 25, 2007 | SanDisk Sansa e200 MP3 Player

5 Answers


Hi Alina. Seems like oyur Sansa E260 is experiencing some system errors. Here's a procedure you could try -- it's setting your player to the Recovery Mode and re-flashing its firmware. I hope this helps: RECOVERY MODE Switch your Sansa E260 to its Recovery Mode: 1. Make sure the player is powered off 2. Enable the "Hold" switch (located on the top of the player). You would know it's enabled when you see the "orange-colored" surface 3. Press the "Record" button. Make sure you keep it pressed while pressing on the "Menu" button. 4. keep your fingers pressed on these 2 buttons until the E260 LCD screen displays "Welcome to Recovery Mode" 5. Connect your E260 to your computer. (Just a reminder: The minimum Operating System requirements for a Sansa E200 player is Windows XP and above) 6. Double-click on "My Computer" and you would see your Sansa E260 appear as a "16 MB" drive. Note: If you do not see that "16 MB" drive/partition, please repeat steps 1-6. Next, Apply the firmware for the E260 (your player should be connected to your PC at this time): Step 1: Use this link to download the firmware for your Sansa E260 (for better results, please save this file on your "Desktop": Step 2: Double left-click on the downloaded file, and follow the on-screen prompts. The file will automatically re-flash your player and format it as well, thereby clearing all possible file/system corruptions that may have occurred which caused the "Load Main Image Failed" notification in the first place. Step 3: When the process is complete, unplug your E260 from your computer, and please make sure you disable the "Hold" switch Step 4: Power up your E260 and 90-99% of the time, it would boot up successfully. If not, try steps 1-4 again

Mar 24, 2007 | SanDisk Sansa e260 MP3 Player

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