Question about MGE Galaxy 3000 UPS System
We from Civil Aviation Authority of the Philippines (CAAP) Caticlan Airport had MGE Galaxy 3000 10KVA UPS System with a S/N 13299-2. It was Installed on 2003. We replaced battery, for about a year, it function normally but after, on 2008 we encountered " Internal Communication" fault alarm. We do tried again change the battery but same manifestation of trouble occur. When we tried to turn on the UPS on normal, at first it will function normally. Load protected indicate on display but after, for about 1 hour it will alarm. When Power failure/interruption occur the system could not do it function and our equipments will automatically down. We are asking for an advice/recommendation about this problem. Thank you and more power.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
On the Galaxy display you could see what is the remaining battery life time as calculated by the software. Normally after you replaced the batteries you are supposed to reset this counter using specific software by the manufacturer. According to your information you have replaced the batteries 3 times in 5 years period. This is not normal. Nevertheless since the last replacement in 2008 it appears that the battery are now reaching the end life, which is generally 3-5 years life expectancy.
I would review the following of the assumption that the UPS is fully operational and the charging system is working.
1. Do a load test or a battery impedance test to verify the batteries are good
2. I would look at the battery life time specification, whether it is 3-5 years, 5-7 years ect.
3. Check the room temperature, every 10 degrees Celcius above 25 deg reduces battery life time by half
4. Check the number of power failures/ duration of these power failures and if possible what load were on the UPS at the time of the power failures.
I hope this will help. If all verifications are to specifications, then most likely it is a software problem
Posted on Apr 01, 2011
Testimonial: "Thank you for your advice. We will check it out with our people. Thanks again."
Tips for a great answer:
May 06, 2015 | MGE Galaxy 3000 UPS System
Aug 09, 2013 | MGE Galaxy 3000 UPS System
Oct 19, 2011 | MGE Galaxy 3000 UPS System
Apr 01, 2011 | MGE Galaxy 3000 UPS System
Jul 29, 2008 | MGE Galaxy 3000 UPS System
Mar 03, 2008 | Computers & Internet
84 people viewed this question
Usually answered in minutes!