Question about Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

My dyson has no suction when hose is extended

Posted by Anonymous on

Ad

1 Answer

  • Official Brand Answer
  • 2,572 Answers

Hi there,

I'm sorry to hear you're having difficulties with your DC24. If the machine doesn't seem to be picking up as well as usual through the hose, there may be a blockage in the machine - the filters may also need a wash.

The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=1120&product=DC24-ALLFLOORS


In normal use, the filters should be washed at least once a month, as shown in the video below. Use cold water without detergent, and allow at least 24 hours for the filters to dry completely before replacing them.

This should resolve the issue, but if you'd like further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Posted on Feb 20, 2012

Ad

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad
  • 2 Answers

SOURCE: Dyson Animal-suction loss

Had the same problem twice and washed the filter to no avail. Called Dyson to troubleshoot, and in one minute they had me removing the purple plastic noodle shaped piece towards the bottom on the side (the next time it was the silver noodle on the opposite side). Inside was a bent pen and tons of debris wrapped around it that slowed the suction. Poked the debris out, and it worked perfectly.

Posted on Sep 03, 2008

  • 55 Answers

SOURCE: Dyson Animal hose collapses when using attachment hose

You have a clog in either your hose or your wand. You need to take off the wand and hose and inspect them.

Posted on Dec 02, 2008

  • 6 Answers

SOURCE: dyson suction loss

make sure the filters in the bottom are clean, then remove the canister and you will need to clean it thouroughly, pay close attention to the upper section inside where the "cones" come togetheri have read that they are prone to clog up here and lose suction, google dyson suction loss or how to clean a dyson ect...pay attention to getting the rod that releases the bottom to dump back in the correct place or it will not work right. a few write ups tell about this!

Posted on Mar 03, 2009

  • 1 Answer

SOURCE: dyson DC 14 lost suction to beater bar/ suction to hose/stick

My Dyson DC14 had no suction...see if this works...turn the Dyson upside down...there is a length of hose that connects the bottom of the vacuum to the top, careful remove one end of the hose and check for debris...mine was clogged. Removed the clog and voila...it works. Thanks for the above info on checking the hose for cracks.

Posted on Aug 11, 2009

  • 5 Answers

SOURCE: dyson dc07 yellow/blue no suction at base

Sounds like you've **** up something which is obstructing the suction from the brush bar. There's a little section of curved grey pipe near the base which carries the dirt from the head up the vertical pipe at the back. This section can be removed, check there is nothing jammed in there, paper etc.

Posted on Aug 12, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Dyson DC14 hose won't extend and floor unit lost suction


Sounds like the exhaust side is clogged. Remember a vacuum pulls air into the cavity, but for it to work properly it also has to be able to exhaust the same amount of air it takes in. If the exhaust is blocked it will continue to suck air inside and collapse on itself, which is why your hoses are getting shorter and harder to move. Check the exhaust system for any blockages, perhaps the hole you taped was the exhaust.

Mar 15, 2015 | Dyson Vacuums

1 Answer

I have pulled the hose to far out of the plastic arm how do connect it back again


Hi Kristy, it's Jack at Dyson.

If the your machine's hose has been over-extended and damaged, I'd encourage you to get in touch with us directly so we can provide further assistance. You can reach our customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA), or 1800 239 766 (AU).

Please have your machine to hand when you call so we can run though some quick checks to determine the best way of resolving the issue.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Feb 19, 2013 | Dyson DC22 Motorhead Canister Vacuum...

1 Answer

Dyson hose does not produce alot of suction when extended.


Hi its Darran at Dyson.

It sounds as though the wand/hose is blocked. with the machine locked in the upright positino, remove the hose from the machine, switch on and test the suction. If the suction is poor, remove the wand from the hose and test the suction from the top of the hose. If the suction is strong, you will need to check the wand for a blockage. If the suction is still poor, check the hose for a blockage.

You may find it useful to wash the filter as this can sometimes cause a drop in performance if its dirty and it wuold be more noticable from the hose.

I hope that this information is useful to you.

Kind regards
Darran
Dyson Customer Service

Feb 19, 2010 | Dyson DC14 Animal Bagless Upright Cyclonic...

2 Answers

My Dyson dc 18 slim extender wand has NO suction. There is a plastic white cylinder object blocking.


If the floor head has suction and the wand does not, or vice-versa, the white cylinder you are referring to diverts the suction between the floor head and wand. If the flimsy plastic switch used to turn the cylinder is broken, you may need a new under carriage or just set the cylinder to wand or floor manually and use it as a one dimension cleaner. Depending on your ability, perhaps the switch can be purchases and replaced by a DIYer, but the job looks moderately difficult.

Jan 31, 2010 | Dyson DC18 Allergy Bagless Upright Vacuum

1 Answer

A Dyson dc 17 Animal and the wand/hose has lost suction


Hi its Darran at Dyson.

From your description of the problem, it sounds as though the wand/hose is blocked. To check this, remove the wand/hose assembly from the machine, switch it on and test the suction from the top of the wand with your hand. If the suction is poor, remove the wand from the hose and test the suction from the top of the hose. If its good here, then you know that the wand handle is blocked.

For the full diagnostics, check out the Support section on our website at www.dyson.com or call our Helpline on 1866MYDYSON.

Kind regards
Darran
Dyson Customer Service

Jan 30, 2010 | Dyson DC17 Animal Bagless Upright Cyclonic...

2 Answers

No suction on wand of Dyson DC14 Animal


Hi its Darran at Dyson.

It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.

For the full blockage procedure please visit the support section on our website at www.dyson.com.

Kind regards

Darran
Dyson customer Service

Jan 10, 2010 | Dyson DC14 Animal Bagless Upright Cyclonic...

5 Answers

Hose has suction but will not stretch when turned on


Hi.

I have repaired Dyson machines for years & have never come accross this.
The only way you will have trouble extending the hose is if there is a blockage at the bend where you hold the wand could be a coin which when switched on flips accross & blocks oppening.

Is it easy to slide wand from flexi hose with machine switched off ? You will need to remove wand from hose & push broom handle down to the bend & tap coin out.
http://dysonmanuals.llc.nu/

Chris..

Jan 08, 2008 | Dyson DC07 Bagless Upright Cyclonic Vacuum

2 Answers

Too much suction


Hi.

I have repaired Dyson machines for years & have never come accross this.
The only way you will have trouble extending the hose is if there is a blockage at the bend where you hold the wand could be a coin which when switched on flips accross & blocks oppening.

Is it easy to slide wand from flexi hose with machine switched off ?

If yes you probably have grit stuck under the collar that you push the button to unlock flexi hose from pipe.

http://dc07.atspace.com/

I will be logged in most of the time tonight if you need more help.

Chris..

Dec 23, 2007 | Dyson DC07 Animal Bagless Upright Cyclonic...

6 Answers

Dyson DC07 hose has no suction


Just resolved the same problem...couldn't find a blockage anywhere, but pulled handle out of hose and extended hose as far as possible upward. Aha! There was blockage in the hose at the very bottom where the flexible hose meets the rigid part.. There is a lever which releases the entry to the bottom of the hose. A pencil, lots of coins, a crumpled receipt and general dirt were stuck. Easy to clean and now it works like new again.

Nov 08, 2007 | Dyson DC07 Bagless Upright Cyclonic Vacuum

Not finding what you are looking for?
Dyson Ball DC24 Bagless Upright Vacuum Logo

23 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dyson Vacuums Experts

AskDyson
AskDyson

Level 3 Expert

2572 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18408 Answers

Samyfam
Samyfam

Level 3 Expert

379 Answers

Are you a Dyson Vacuum Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...