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You might have to hold the power button down for like 20-25 seconds and if that doesnt work what I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware http://www.sandisk.com/Retail/Default.aspx?CatID=1376
The number for sandisk is 1-866-726-3475 Please rate accordingly Thank you Computerrep
I had the same problem, first on the mp3 player under settings change the USB setting to MSC. Then plug the mp3 player back into the computer. Open the My Computer icon, right click on the SANSA C140 icon and click format. Make sure it's Fat32 and Quick Format is Not selected. Then click format. This will take a few minutes. When it's done your mp3 player will be just like a usb drive; you're files will be read normally.
* if it's a voice recording you're trying to find, look under music and scroll down to Recordings. If it's not there then perform the above format.
Also it only reads mp3s and pictures (gifs, jpgs). Unfortunately the c140 doesn't play videos :(
Try a "hard reset".
Press and hold the power button for 15 seconds to shut off.
With the device off, press and hold the vol + and the center select button.
Power it back on, see if that works.
You can add to the question if you have more questions.
Best of Luck.
Go to Settings on your device -> USB -> Change it to MSC.
When you connect it to your computer on Win2000 it will show as a
drive. Open the drive you should see the folders. Drag and drop your
mp3's into Music* folder. Or your videos into Video folder and your
Photos to Photos folder.