Question about Canon ZR500 Mini DV Digital Camcorder

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ZR500 Playback Issue

I have had my ZR500 camera for about 2 years now. Everything works fine with it, but ran into an issue.

I stopped using it for a while about 5 months ago. I was having a problem where I would upload the video to my computer and when I started to play it, the video would fast forward by itself for about 3-5 second, then play normally.

I recently began to use my camera again, but now when I record something and attempt to play it back, the screen shows only a blue image, which usually comes up when the part of the tape I am on does not have anything recorded on it.

During the time I did not use my camera, it was kept in a safe area and I'm sure that it did not fall at all. There seems to be an issue with whatever reads the tape. If anyone has a way to fix this, please tell me. Thank you,

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  • Canon Master
  • 4,870 Answers

Clean the read write heads - if it has been stored with a tape in it, then the tape could have left a deposit on the heads.

Posted on Mar 15, 2017

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Posted on Jan 02, 2017

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SOURCE: No picture during playback

Thank you, I actually found the solution to this problem. We called Canon and they tried, but ultimately could only suggest that the unit needed to be cleaned. The gentleman we spoke to had not heard of this particular problem. But we decided we had nothing to lose, so we bought a Mini DV cleaner at Wal-Mart for less than $20 and it actually worked. Hopefully, this post will help someone else if they run across the same, apparently rare problem. Thank you, Angela

Posted on Jan 07, 2007

SOURCE: Canon ZR10 not displaying recorde image.

PLEASE USE VIDEO HEAD CLEANING CASSETTE & TRY ONCE AGAIN

Posted on Jan 10, 2008

Bubbabear64
  • 2794 Answers

SOURCE: Tape Playback

Try cleaning the tape heads with a DV tape cleaner and see if that works.

Posted on Jul 07, 2008

  • 1 Answer

SOURCE: pink or grey horizontal lines on video download or viewing

I have the same issue and have for over a year (haven't had the time to send it to Canon for a few weeks to analyze, but have cleaned it numerous times). But I can tell you that the problem is internittent and the recordings are fine. Eventually, don't know the remedy, but it will suddenly stop doing that and I can download fine, and watch on camera fine. When it does happen, I just keep recording. It never shows up permanently. I re-tyr downloading or viewing and about the 3rd or 3th time (let it sit for a few hours between) it is normal!

Posted on Aug 22, 2008

  • 1 Answer

SOURCE: When ever the ZR500 is shaken, it turns off.

I think that when you shake it, the battery tends to move around and makes the camera lose power and when you stop shaking the battery settles and runs normally.

Posted on Oct 26, 2008

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Can get mt canon zr500 camcorder to get reccognized on my laptop.. i have windows vista on my laptop...i'm trying to transfer my mini dv tapes on my canon zr500 to my computer..what do i have to do?


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Mar 19, 2011 | Canon ZR500 Mini DV Digital Camcorder

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I have a Canon ZR500 with no power and no light when trying to charge. Cannot eject the tape. I bought a second ZR500 on Ebay that is not giving me trouble with lines through the screen during playback. ...


1. This is usually caused by a failed component in the power circuit within the camera and can usually be repaired fairly inexpensively. However, it's not a user serviceable problem and will need to be repaired qualified service technician.


2. This is usually caused by an oxidized or defective Audio/Video drum. Try running a cleaning tape through the camera. If this does not solve the problem the camera will need to be repaired qualified service technician.


My name is Rick and I'm a professional repair technician with over 20 years in the business and have repaired many of these. I'm semi retired and work from home with little overhead so I can keep repair costs low. If you decide to have the camera repaired, please click HERE for a directory listing that suits your needs.



Sep 16, 2010 | Canon ZR500 Mini DV Digital Camcorder

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Camera won't turn on?


The power will not turn on. Solution
sp.gif sp.gif Follow this procedure to troubleshoot if the power will not turn on.
IMPORTANT: If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product. Manuals are available online through the Manuals/Specs/Warranty link on this page.
  1. Ensure you are using fresh or fully charged batteries. IMPORTANT: Batteries discharge more quickly when used in cold weather conditions.
  2. Attempt to turn on the camera.
  3. If the issue is not resolved, try replacing or recharging the batteries if available.
  4. Attempt to turn on the camera in Playback/Edit mode by moving the mode switch to the Playback/Edit mode or by pressing the playback button.
  5. Switch the unit to camera mode and attempt to turn on the camera.
  6. If the issue is not resolved, try connecting the AC power adapter to the camera and a working electrical outlet. NOTE: Skip this step if the camera being used does not support the use of an A/C adaptor.
  7. Attempt to turn on the camera.
The troubleshooting steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, service may be required
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http://esupport.sony.com/US/perl/contact-land.pl?mdl=DSCS730

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Jul 14, 2008 | Canon ZR500 Mini DV Digital Camcorder

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When ever the ZR500 is shaken, it turns off.


I think that when you shake it, the battery tends to move around and makes the camera lose power and when you stop shaking the battery settles and runs normally.

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