Question about Dyson DC25 Animal Bagless Upright Vacuum
Posted by Anonymous on
I'm sorry to hear you're having difficulties with your DC25. If the machine doesn't seem to be picking up as well as usual, this may be due to a blockage. The filters may also need a wash.
The easiest way to locate and remove any blockages is to follow the steps shown in our online support guide:
In normal use, the filters should be washed at least once every 3 months as shown in the video below. Use cold water without detergent, and allow at least 24 hours for them to dry completely before replacing them.
This should resolve the issue, but if you'd like any further assistance or advice, please give our Helpline a call free on 0800 298 0298 (UK), or 1-866-693-9766 (US).
Dyson Online Customer Support
Posted on Feb 23, 2012
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Posted on Jan 02, 2017
SOURCE: dyson brush roller will not turn
Your Dc14 will have A clutch unit.
Check that when you pull back handle to vacuum that the clutch control knob which is located front lower left side of machine moves to drive position & is not stuck in off or park position.
Rotate it to drive if its at off or park when you have lowered handle.
If adter checking this you still have no brush rotation you will need to remove clutch unit to either replace thr belts or fit new clutch.
Try this site for further help http://dysonmanuals.llc.nu/
Posted on Jan 11, 2009
Actually, I'm the poster who said I have the same problem, but it turns out I have the DC07 animal, not the DC14, but perhaps the solution is the same for the DC14 and it doesn't cost anything! I called DYSON and they told me the clutch needed to be reset, so she had me recline the vacuum from its upright position, lay it on it's side, turn the carpet/bare floor dial slowly back and forth between the two settings about 6 times and it apparently reset the clutch and now the cleaner bar spins normally and there's no more loud grinding-type noises. She said if that didn't work, the next step would be to remove the bottom protective panel (secured with the three large plastic screws) and lift the entire cleaner bar (do not remove the belt) out about an inch or so and then reinsert it and reattach the bottom plate. I hope this helps your problem. Good luck.
Posted on Apr 18, 2009
My Dyson DC14 had no suction...see if this works...turn the Dyson upside down...there is a length of hose that connects the bottom of the vacuum to the top, careful remove one end of the hose and check for debris...mine was clogged. Removed the clog and voila...it works. Thanks for the above info on checking the hose for cracks.
Posted on Aug 11, 2009
We had the exact same issue. Turns out my wife had inadvertantly sucked up a magnet that was the same size ans the tube. Hold the tube up to a light source. If you cannot see any light, there is something stuck in it. To dislodge the item, stretch out a wire hanger and run it through the tube. It should lislodge the item. Dyson's are great but are very tempermental!
Posted on Jan 25, 2011
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