Question about Dyson DC25 Animal Bagless Upright Vacuum

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Dyson dc25 roller bar works but no suction - Dyson DC25 Animal Bagless Upright Vacuum

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  • Official Brand Answer
  • 2,572 Answers

Hi there,

I'm sorry to hear you're having difficulties with your DC25. If the machine doesn't seem to be picking up as well as usual, this may be due to a blockage. The filters may also need a wash.

The easiest way to locate and remove any blockages is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=1148&product=DC25-ANIMAL

In normal use, the filters should be washed at least once every 3 months as shown in the video below. Use cold water without detergent, and allow at least 24 hours for them to dry completely before replacing them.

This should resolve the issue, but if you'd like any further assistance or advice, please give our Helpline a call free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com



Posted on Feb 23, 2012

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6 Suggested Answers

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Posted on Jan 02, 2017

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chrispurs1
  • 372 Answers

SOURCE: dyson brush roller will not turn

Hi.

Your Dc14 will have A clutch unit.
Check that when you pull back handle to vacuum that the clutch control knob which is located front lower left side of machine moves to drive position & is not stuck in off or park position.
Rotate it to drive if its at off or park when you have lowered handle.

If adter checking this you still have no brush rotation you will need to remove clutch unit to either replace thr belts or fit new clutch.
Try this site for further help http://dysonmanuals.llc.nu/

Posted on Jan 11, 2009

  • 7 Answers

SOURCE: I have a Dyson Animal. Roller bar won't turn/belt intact

Actually, I'm the poster who said I have the same problem, but it turns out I have the DC07 animal, not the DC14, but perhaps the solution is the same for the DC14 and it doesn't cost anything! I called DYSON and they told me the clutch needed to be reset, so she had me recline the vacuum from its upright position, lay it on it's side, turn the carpet/bare floor dial slowly back and forth between the two settings about 6 times and it apparently reset the clutch and now the cleaner bar spins normally and there's no more loud grinding-type noises. She said if that didn't work, the next step would be to remove the bottom protective panel (secured with the three large plastic screws) and lift the entire cleaner bar (do not remove the belt) out about an inch or so and then reinsert it and reattach the bottom plate. I hope this helps your problem. Good luck.

Posted on Apr 18, 2009

  • 1 Answer

SOURCE: dyson DC 14 lost suction to beater bar/ suction to hose/stick

My Dyson DC14 had no suction...see if this works...turn the Dyson upside down...there is a length of hose that connects the bottom of the vacuum to the top, careful remove one end of the hose and check for debris...mine was clogged. Removed the clog and voila...it works. Thanks for the above info on checking the hose for cracks.

Posted on Aug 11, 2009

DysonInfo
  • 107 Answers

SOURCE: Dyson DC25 rotating brush doesnt work

There is a reset button on the side of the brush bar head. Press it.

Posted on Dec 20, 2010

  • 1 Answer

SOURCE: My dyson dc25 pipe has lost suction..is something ...

We had the exact same issue. Turns out my wife had inadvertantly sucked up a magnet that was the same size ans the tube. Hold the tube up to a light source. If you cannot see any light, there is something stuck in it. To dislodge the item, stretch out a wire hanger and run it through the tube. It should lislodge the item. Dyson's are great but are very tempermental!

Posted on Jan 25, 2011

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Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


I can think of three things that could be wrong.

The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

The internal drive belt is worn, or the nylon bush that it runs on.

The clutch is worn out.

The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

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  • Mar 18, 2016 | Dyson Vacuums

    1 Answer

    How to get suction to wand


    Pull up the wand fully and you should hear a click. If not, make sure that the hose is not kinked. See this video: http://www.dyson.co.uk/support/dc25/dc25-irsvsye/my-machine-is-not-working/jammed-wand-video to find out how to unkink the hose. hope this helps.

    Aug 14, 2014 | Dyson DC25 Multi Floor Upright Ball...

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    Does a Dyson DC25 have two motors?


    yes roller motor and suction motor

    Aug 04, 2014 | Dyson DC25 Vacuum

    1 Answer

    How do I reset my dyson dc25


    You may need a new belt if the brush bar motor is working properly. It could be the switch or brush bar motor if the motor does not run .

    Jul 06, 2014 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    Where is the reset button on dyson dc25?


    I could be a switch, belt, brush bar motor or a wiring problem.

    Jun 19, 2014 | Dyson DC25 Animal Bagless Upright Vacuum

    1 Answer

    DC25 no suction at head?


    Hi there, it's Jack at Dyson.
    I'm not sure from your question how you're testing the suction at the cleaner head. For safety reasons we'd strongly advise against placing a hand underneath the cleaner head. This is not a good way of testing suction - the soleplate needs to form a close seal with the floor surface for high pick up. It's normal for the suction to feel stronger through the wand and through the cleaner head inlet as the suction is concentrated over a much smaller area.
    If you place the cleaner head on a sheet of newspaper, then run the machine with the brush bar turned off, you should see the newspaper sticks to the cleaner head, as it's able to seal with the soleplate.
    You might also like to take a look at our online Support guide, to make sure there's nothing blocking the machine which you may have missed: http://www.dyson.co.uk/support/dc25/dc25-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction
    If you have any further questions, it would be worth giving our freephone UK Helpline a call to run through some diagnostic checks with one of experts. You can reach us on 0800 298 0298 - we're on hand to help from 7am-10pm, 7 days a week, and calls are free from UK landlines.
    Best wishes,
    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    May 21, 2013 | Dyson DC25 Vacuum

    1 Answer

    Low suction


    We have one of these a few years old without the ball, pull out and see what suction is like with just the hose and the attachment for it, am I wrong and it (yours ) does not have the pull up and out hose? low suction is almost always a blockage in the air path between motor and cannister.

    Dec 13, 2012 | Dyson DC25 All Floors Bagless Upright...

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    Dyson DC 25 Ball - no power to motor


    Same problem here. We noticed a loss of suction for about 5 minutes and the suction stopped. Beater bar still rotates but ZERO suction.

    Mar 14, 2010 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    DC25 does not suction when in use? Any ideas as to how to fix it?I removed all hair that was in the rollers and still no suction.


    You probably have a blockage in the machine. Call the Dyson helpline to troubleshoot a blockage. They now what they're doing, they'll find a solution for the problem.

    Jun 26, 2009 | Dyson DC25 All Floors Bagless Upright...

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